Introduction

Welcome to the Campus Solutions Information and Training Website. This website will serve as a resource for students, faculty and staff regarding the Campus Solutions/mySDCCD implementation. For general information on mySDCCD please visit: http://www.sdccd.edu/mysdccd.

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Blog Posts

This Month in Campus Solutions - May 2021

Elaine Chan posted on May 10, 2021

This Month in Campus Solutions - March 2021

Elaine Chan posted on Mar 02, 2021

Announcing Updates to the "Beta Class Search"

Victor DeVore posted on Dec 07, 2020

Dear Colleagues,

Recently Student Services has updated the new “beta” class search to include Continuing Education and Spring 2021 classes. To encourage use of the beta class search we have replaced the class search links on the “Guest” portal (Link).

Current Class Search	Beta Class Search

Students who login to Campus Solutions/mySDCCD will continue to use the Current (PeopleSoft delivered) Class Search as shown above (left pane). Students who do not sign into Campus Solutions and wish to view the class schedule will be directed to the Beta Class Search (right pane) - https://www.sdccd.edu/students/class-search/search.html

Please note: Students are still required to login to add classes to their enrollment shopping cart to enroll in classes.

The goal is to allow students to add classes to their shopping cart through the Beta Class Search. Once this feature is complete, we will replace the “Current Class Search” with the newer version.

Key Features:

Quicker responsiveness when searching:
Class data is now loaded initially with instant results being shown to the student. Please note that because of caching of information, data will be refreshed every 10 minutes. We will monitor performance and may increase the frequency.
Spring 2021 is now the default semester:
When students visit the class search, they will be directed to Spring 2021 instead of Fall 2020 as the default term. This change was made due to the numerous comments we received on how the current class schedule functions. The term will change when registration begins for the “next” semester rather than when the ‘current’ semester ends.
More Search Criteria:
In addition to an improved general search (search by name or course), students can use the advanced filters to search for classes in a subject, instructor, zero cost textbooks, start date, etc.).
Note: Students must click on “Search” once they enter in their criteria.
Honors Courses will display the word “Honors” in the class title:

Course Information Displayed without leaving the schedule
Students can now access course information (DETAILS) without leaving their search result by clicking on the course name. Information includes:
- Units, Class Capacity, Type, Deadlines, Course Description and Notes, requisites, degree applicable, transferability and link to books (if any)

From the search display, click on the “Open Seats” number to display more information regarding enrollment and waitlist. Class Capacity is now displayed along with open seats.

Hovering the mouse over the class dates will display the specific class deadlines:
Clicking on the instructor name will allow students to contact the instructor. (Note: If students do not have an email program like Outlook setup, they can right click on the name and click on “Copy Email Address”)
Class Status Issues have been fixed. The status will correctly show depending if the class is full, has seats available on the waitlist, requires a permission number or is open. Additionally, classes will sort by class name, then classes with the most available open seats:

Status Definitions:

· Open – Class is open for students to enroll and is before the first day of class.

· Permission # Required – Class is currently in session and requires a permission number to enroll.

· Waitlist Available – Class is full, but has waitlist spots open

· Full – Class is full, and the waitlist has no open spots

· Closed – Add/Drop period has passed

100% Mobile Friendly: The page will show a clean, mobile friendly- format on phones and tablets:

Please note that students will still need to login to mySDCCD to register for classes. They can simply copy the Class Number (by clicking on the Class Number button ) and paste it in the “Enter Class Nbr” section once logged into mySDCCD to quickly add classes to their enrollment shopping cart:

We are continuously working to improve the “Beta Class Search”. If you have any questions, please contact Victor DeVore at vdevore@sdccd.edu. Please feel free to distribute and post on your college websites.

Thank you,

Susan Topham

Vice Chancellor, Educational Services

This Month in Campus Solutions - November 2020

Elaine Chan posted on Nov 20, 2020

This Month in Campus Solutions - August 2020

mySDCCD Help posted on Aug 04, 2020

This Month in Campus Solutions - June 2020

mySDCCD Help posted on Jun 03, 2020

New College Faculty “IP Grade” form for Spring 2020 only

Assignment of In Progress form is available for Spring 2020 only:

Instructor’s submitting an IP grade for ‘hard to convert’ classes must use the Assignment of In Progress form rather than input the grades into the online grade sheet. The form is available under the FACULTY FORMS section, and should be submitted through the mySDCCD Help Center.

If you are submitting some IP grades and some letter grades, please enter all student grades on the Assignment of In Progress form for manual processing.

Important Spring Date Changes (College)

Last day of Spring 2020 was June 1, 2020
Grade submission Deadline is now June 30, 2020 (moved from June 12, 2020)
- Faculty are encouraged to post Spring grades as soon as possible as students are sending transcripts to transfer institutions and need for prerequisites for Summer 2020 (begins June 3, 2020) and Fall registration which begins June 22, 2020
- Faculty are also encouraged to consider student’s coursework as In Progress “IP” (hard to convert courses) that cannot be completed by June 30, 2020.
- Faculty may use the Assignment of Incomplete Grade form to any student who has unfinished coursework after June 30, 2020 which will be made up within one year
The Assignment of In Progress (IP) form may contain BOTH graded students as well as IP grades. Faculty should enter grades or IP in the column provided
Students requesting an EW at the end of the semester should be directed to complete an EW Petition available online: https://www.sdccd.edu/students/forms-and-documents.aspx

Important Summer Dates (College)

May 20 – June 20, 2020
Summer Financial Aid Bookstore Accounts Accessible Online For Eligible Students

June 3, 2020
Summer 2020 Begins

June 8, 2020
Summer First 8-Week Session Begins

June 15, 2020
Summer Second 8-week Session Begins

Important Fall Dates (College)

June 8, 2020
Fall 2020 Schedule of Classes visible online

June 10, 2020
Fall 2020 TAOs available

June 17, 2020
Fall 2020 enrollment appointments viewable by students

June 22, 2020
Registration by appointment

July 15, 2020
Open Enrollment

Important Summer Dates (Continuing Education)

May 4, 2020
Summer 2020 Schedule of Class visible online

May 4, 2020
Summer 2020 online application begins

May 4, 2020

Summer 2020 pre-registration begins for all Vocational Certificate programs and HS Diploma program

June 8, 2020
Summer 2020 semester begins

June 15, 2020
Summer 2020 pre-registration begins for DSPS, Older Adult and Stand-Alone classes (1-3 day class sessions)

August 22, 2020
Summer 2020 semester ends

Important Fall Dates (Continuing Education)

August 10, 2020
Fall 2020 TAOs available

TBA
Fall 2020 Schedule of Class visible online

TBA
Fall 2020 online application begins

TBA
Fall 2020 pre-registration begins

September 8, 2020
Fall 2020 semester begins

Online Forms Process for Students and Faculty

Student Forms:

A new online form/petition process is available for students in the mySDCCD Help Center. Forms and many instructions can be found by visiting https://www.sdccd.edu/students/forms-and-documents.aspx

High School Students may submit a Change of High School Graduation Status upon Graduation

High School students attending college classes at City, Mesa or Miramar College may now complete an electronic version of the form: Supplemental Application and Certification of Special Part-Time/Joint Diploma High School Student. Complete instructions can be found here
Financial Aid students are now able to submit requested verification items through the mySDCCD Help Center to help complete their financial aid applications. More information will be forthcoming here: https://www.sdccd.edu/students/financial-aid-scholarship/mysdccd_info.aspx

Faculty Forms:

Faculty can now securely submit faculty forms through the mySDCCD Support Desk(https://www.sdccd.edu/about/departments-and-offices/student-services-department/forms-brochures-newsletter/faculty-forms.aspx), including Assignment of In Progress, Grade Change/Missing Grade, Assignment of Incomplete Grade, etc. Faculty must submit forms using their @sdccd.edu email address. For more information, including instructions and video tutorials, please visit: https://www.sdccd.edu/about/departments-and-offices/student-services-department/forms-brochures-newsletter/faculty-forms.aspx
There will also be a general training session for faculty this Friday, June 5th at 3:30pm: https://cccconfer.zoom.us/j/6687531447 Sign up not required.
Forms are accessible by logging to mySDCCD and visiting the “Forms and Documents” section (pagelet) in your Faculty Dashboard.

College

College faculty using Zoom video conferencing through Canvas must have their @sdccd.edu email set as their preferred email address in Campus Solutions since it was used to set up your Zoom educational account. If your preferred email address is not your sdccd email, file a help ticket here
CCCApply update (including Spanish version of the application) has been delayed by the state due to COVID-19. More updates to follow
Per AB 1504, the Student Representation Fee has changed from $1.00 to $2.00 for Summer 2020. The $1.00 increase will go to the Student Senate of the California Community Colleges (SSCCC), the statewide community college student organization
The colleges received over 8000 applications from students requesting emergency funding due to the impact of COVID-19. To date, approximately 4,750 CARES Act Grants, ranging from $300 to $500, have been awarded to students districtwide, with refunds processed in the amount of $1.9M+
The Direct Deposit implementation will go live for financial aid students within the next few weeks. More details will be shared as processes are finalized

Continuing Education

Students who are current college (UGRD) students are not able to apply/enroll online for Continuing Education classes, refer them to the CE Campus where the online class is being offered. CE staff will be able to assist students via email
- Educational Cultural Campus (ECC) – SDCEECC@sdccd.edu
- Cesar Chavez Campus – SDCECesarChavez@sdccd.edu
- Mid-City Campus – SDCEMidCity@sdccd.edu
- North City Campus (also supports CE-Miramar) – SDCENorthCity@sdccd.edu
- CE Mesa Campus – SDCEMesa@sdccd.edu
- West City Campus – SDCEWestCity@sdccd.edu
- ESL for ALL CE Campuses: – ESLsdce@sdccd.edu

The programming correction is under way. It should be corrected by the end of June

CE faculty using Zoom video conferencing through Canvas must have their @sdccd.edu email set as their preferred email address in Campus Solutions since it was used to set up your Zoom educational account. If your preferred email address is not your sdccd email, file a help ticket here

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JIRA FORMS - STUDENTS

https://www.sdccd.edu/about/departments-and-offices/student-services-department/forms-brochures-newsletter/student-forms.aspx

JIRA FORMS - FACULTY

https://www.sdccd.edu/about/departments-and-offices/student-services-department/forms-brochures-newsletter/faculty-forms.aspx

ANY ISSUES WITH QUERIES, REPORTS, AND ACCESS?

Please contact bhawley@sdccd.edu

MANAGERS AND SUPERVISORS MAY REQUEST QUERY REPORTS THROUGH
Query Request Form

STATUS UPDATES FOR KNOWN ISSUES?
Please check this website for status updates

https://www.sdccd.edu/mysdccd/help/known-issues.aspx

PROBLEMS LOGGING INTO CANVAS?
Make sure you are logging in to

http://sdccd.instructure.com
SDCCD Canvas Help Desk (619)388-3810

CONTACT FACULTY?
New online faculty directory created by Student Services at

http://www.sdccd.edu/mysdccd/faculty-directory.aspx

MISSED FACULTY TRAINING?
Check out the faculty training videos

https://www.sdccd.edu/mysdccd/faculty/videos.aspx

NEED HELP?
Go to the MySDCCD Training Hub for "How to Guides"
https://mysdccd.atlassian.net/wiki/spaces/MYS

HAVE AN ISSUE?
Be sure to contact the Student Services Support Center
https://mysdccd.atlassian.net/servicedesk/

This Month in Campus Solutions - March 2020

mySDCCD Help posted on Mar 03, 2020

ENROLLMENT

SPRING 2020 - As of March 2nd 2020:

14,886 students are enrolled at City College in 1,454 sections
20,571 students are enrolled at Mesa College in 2,177 sections
14,128 students are enrolled at Miramar College in 1,198 sections

Change to Class Search Important Deadlines Page

The Pass/No Pass Deadline has been modified to only display for classes with a Pass/No Pass option. This date shows on the online class schedule as well as the student schedule under Important Deadlines.

Example – Grade Only

Example – Letter Grade or Pass/No Pass Option

College

Co-requisite Courses – Campus Solutions requires that co-requisite course be concurrently enrolled (or prior completion). Faculty teaching co-requisite courses should be mindful that if they are dropping a student from a co-requisite course, the co-requisite must also be dropped. Since many of these “pairs” are taught by different instructors, co-requisite drops must be processed manually via the Records office on campus
Students were sent a series of emails in January and February notifying them of the payment plan option and that holds would be placed on their record if payment was not received by March12, 2020.

Registration holds will resume being placed on student records for outstanding fees beginning March 13,2020. The overdue balance service indicator/hold (B41) will be placed on student accounts daily. This will prevent students from adding additional classes and will hold the awarding of a degree/certificate. It will not prevent students from dropping classes.

Campus Solutions will automatically remove overdue balance service indicators/holds (B41) upon payment. Students may contact Student Accounting during business hours to remove the hold immediately.

The following student populations will be exempt and will not receive a B41 overdue balance service indicator/hold:

Financial Aid students with anticipated aid on their account
Students enrolled in a payment plan, where the last installment date has not passed (Fall 2019 - 06/20/2020; Spring 2020 - 04/19/2020)
San Diego Promise students
Veterans students (Chapter 31 Vocational Rehab & Chapter 33 Post 9/11)
The 2019 1098-T Tax form was mailed to eligible students (who did not consent to “Electronic” delivery of the form) on Friday, January 31, 2020. Eligible students who selected “Electronic” delivery of their 1098-T tax form can now download their 2019 1098-T Tax form at mySDCCD. Instructions on how to download the 1098-T Tax form were e-mailed to students Friday, January 31, 2020 to those who granted “Electronic” consent. The 1098-T Tax form is a tuition statement that may be used by students or parents to claim the American opportunity tax credit or Lifetime Learning Credit on their federal income tax returns.

For more information, please view our FAQs

Download/Print 1098-T Tax Form for Students: 1098-T Download/Print - Student View
1098-T Electronic Consent for Students: 1098-T Electronic Consent - Student View
Retrieving a Student’s 1098-T Tax Form for Staff: https://mysdccd.atlassian.net/wiki/spaces/MYS/pages/467140645/Retrieving+a+Student+s+1098-T+Tax+Form
Determining 1098-T Electronic Student Consent for Staff: 1098-T Determining Electronic Consent

Continuing Education

Students who are current college (UGRD) students are not able to apply/enroll online for Continuing Education classes and must be manually enrolled. The programming correction has been made and the team is actively testing. It should be corrected this month.
Campus Solutions was erroneously awarding Program Certificates to Continuing Education students. The automated process was stopped and the student records corrected. The change in programming has been made and the team is actively testing. It should be corrected by 03/13/2020.

ANY ISSUES WITH QUERIES, REPORTS, AND ACCESS?

Please contact bhawley@sdccd.edu

MANAGERS AND SUPERVISORS MAY REQUEST QUERY REPORTS THROUGH
Query Request Form

STATUS UPDATES FOR KNOWN ISSUES?
Please check this website for status updates

https://www.sdccd.edu/mysdccd/help/known-issues.aspx

PROBLEMS LOGGING INTO CANVAS?
Make sure you are logging in to

http://sdccd.instructure.com
SDCCD Canvas Help Desk (619)388-3810

CONTACT FACULTY?
New online faculty directory created by Student Services at

http://www.sdccd.edu/mysdccd/faculty-directory.aspx

MISSED FACULTY TRAINING?
Check out the faculty training videos

https://www.sdccd.edu/mysdccd/faculty/videos.aspx

NEED HELP?
Go to the MySDCCD Training Hub for "How to Guides"
https://mysdccd.atlassian.net/wiki/spaces/MYS

HAVE AN ISSUE?
Be sure to contact the Student Services Support Center
https://mysdccd.atlassian.net/servicedesk/

This Week in Campus Solutions (01/13/2020)

mySDCCD Help posted on Jan 14, 2020

ENROLLMENT UPDATES

SPRING 2020: As of January 12th 2020

11,668 students are enrolled at City College in 1,492 sections
18,427 students are enrolled at Mesa College in 2,230 sections
10,683 students are enrolled at Miramar College in 1,233 sections

IMPORTANT

Academic Standing for Fall 2019 was applied Friday, 01/10/2020. The process takes a few days in Campus Solutions, meaning the service indicators and email notifications will be processed this week.

Loss of CCPG will be running this week for Fall 2019 academically disqualified students

Faculty who taught positive attendance Fall 2019 should submit their positive attendance rosters immediately. For more information, please click here
Fall 2019 grades were due on Friday, 01/03/2020. There are still 72 classes (as of 01/10/2020) that have not had their final grades submitted. Submitting grades is a two-step process. Please be sure the status “approved” has been updated to “posted” on each grade roster in mySDCCD to finalize grade posting. Please click here to view an online video tutorial, or here for step by step instructions
All access to the college online Attendance Rosters has been reinstated for all classes beginning Spring/Intersession
Financial Aid Intersession bookstore is now closed. FA Spring bookstore opens Tuesday, 01/21/2020
Campus Solutions automated Waitlist process is now active and will automatically enroll students when a seat is available. A few reminders:
- Students who have a hold, time conflict or reached the maximum allowable units will be given three business days to clear the conflict or be dropped from the Waitlist
- Students will be able to enroll in one co-requisite course while Waitlisted for the other, or Waitlisted on both
- For additional information about the Waitlist process, please click on the link below:
  https://www.sdccd.edu/docs/StudentServices/Memos/Waitlist_Memo_12122019.pdf
PAYMENT PLANS are now active in mySDCCD through TouchNet. Students are now allowed to pay their fees through monthly installments if they owe more than $250 in Spring 2020 (or $150 in Fall 2019). Students make a 20% down payment along with a nonrefundable $25 payment plan fee (per TERM), and make monthly payments thereafter. The enrollment period will be available until 02/05/2020 for Spring Debt and 02/12/2020 for Fall 2019 debt. Enrollment holds will be placed on student’s accounts prior to enrollment for the next term if not paid in full on that last installment
- Payment Plan Instructions for Students: How to sign up for a payment plan
- Applying Payments from a Payment Plan for Staff: Payment Plans - Cashier receives payment from student
The link to Open Classes Listing is now active and can be found here: https://www.sdccd.edu/mysdccd/open-classes.aspx
The link to Online Faculty Directory is now active and can be found here: https://www.sdccd.edu/mysdccd/faculty-directory.aspx
The faculty portal allows for early access to class rosters. Be mindful to not inadvertently drop students before class starts. Since this is new functionality, drops from rosters before the start of the semester are being monitored; students will be reinstated which could lead to classes being over capacity
The Grade Roster Page defaults to view the first 20 students on the grade roster. To enter grades for all students, faculty must click the arrows (see below) on the Grade Roster Page to view the remaining students. A step-by-step guide for submitting grades can be found here, and an instructional video for submitting grades can be found here

IMPORTANT LINKS

Link to request an Unofficial Transcript: https://unofficialtranscript.sdccd.edu

ANY ISSUES WITH QUERIES, REPORTS, AND ACCESS?
please contact bhawley@sdccd.edu

MANAGERS AND SUPERVISORS MAY REQUEST QUERY REPORTS THROUGH
Query Request Form

STATUS UPDATES FOR KNOWN ISSUES?
Please check this website for status updates

https://www.sdccd.edu/mysdccd/help/known-issues.aspx

PROBLEMS LOGGING INTO CANVAS?
Make sure you are logging in to

http://sdccd.instructure.com

CONTACT FACULTY?
New online faculty directory created by Student Services at

http://www.sdccd.edu/mysdccd/faculty-directory.aspx

MISSED FACULTY TRAINING?
Check out the faculty training videos

https://www.sdccd.edu/mysdccd/faculty/videos.aspx

NEED HELP?
Go to the MySDCCD Training Hub for "How to Guides"
https://mysdccd.atlassian.net/wiki/spaces/MYS

HAVE AN ISSUE?
Be sure to contact the Student Services Support Center
https://mysdccd.atlassian.net/servicedesk/

This Week in Campus Solutions (12/09/2019)

mySDCCD Help posted on Dec 09, 2019

ENROLLMENT UPDATES

SPRING 2020: As of December 8th:

· 7,005 students are enrolled at City College in 1,471 sections

· 11,784 students are enrolled at Mesa College in 2,239 sections

· 7,307 students are enrolled at Miramar College in 1,238 sections

INTERSESSION 2020: As of December 8th :

· 1,340 students are enrolled at City College in 46 sections

· 2,236 students are enrolled at Mesa College in 101 sections

· 1,904 students are enrolled at Miramar College in 71 sections

IMPORTANT

Spring 2020 Open Registration begins today
The link to the Intersession/Spring Open Classes Listing is now active and can be found here: https://www.sdccd.edu/mysdccd/open-classes.aspx
The link to the Online Faculty Directory is now active and can be found here: https://www.sdccd.edu/mysdccd/faculty-directory.aspx

SPRING 2020 Implementation

All access to the college online Attendance Rosters will be reinstated for all classes beginning spring/intersession. Instructions will be sent to Fall faculty teaching Positive Attendance this week
Faculty will be able to send emails with attachments directly from Campus Solutions
Students will be automatically enrolled from Wait Lists

ISSUES RESOLVED

The online application/registration is now working properly for CE students. CE students who wish to enroll in the high school diplomaprogram (CEHS) are now able to apply online through the studentQuick Links in their CE Student Portal

NEW ISSUES

College attendance tracking overnight job is failing again. Classes that use the automated attendance tracking system have tracking hours that have not yet updated due to the job failure (once the overnight job runs successfully again, the hours will update on the student login page and Tracking Admin). Note that the hours are current as of 12/02/2019 (excludes 12/02/2019’s tracking hours)

KNOWN ISSUES BEING ADDRESSED

Impacting Students:

Class Search is not showing all books required
College students cannot submit CE/CEHS online application, student should see a staff member for manual processing
For some CEHS students, Declared Major, SSSP services, and Ed Plan are not being generated once enrolled in a High School Diploma course
Requisites between short-term classes are not uniformly enforced
Students with Honors Contracts no longer require the creation of a separate Class Nbr (CRN) and are included in the regular class roster. Faculty are not able to determine which students have an Honors contract from their class roster. However, the Honors Designation for the course shows on the student’s official transcripts. We are working on a process to notify faculty of the students in their class(es) that have Honors Contracts
There is an issue with the student representation fee not always recalculating to the correct college if the student has dropped or withdrawn from a class with a student specific waiver (it works if the entire class has the fee waiver)
When a refund is processed, an error appears for some students who paid via credit card at the Accounting Office and these students are unable to be refunded (temporary workaround in place)

Internal Impact:

EMS 3.1 is working properly except for the issue with positive attendance reporting
In College Tracking Admin, the "Currently Logged In" filter does not always show all students

IMPORTANT LINKS

Link to College Flex: https://faculty.sdccd.edu/psfacflex/facflexview.cfm
Link to request an Unofficial Transcript: https://unofficialtranscript.sdccd.edu

ANY ISSUES WITH QUERIES, REPORTS, AND ACCESS?
please contact bhawley@sdccd.edu

MANAGERS AND SUPERVISORS MAY REQUEST QUERY REPORTS THROUGH
Query Request Form

STATUS UPDATES FOR KNOWN ISSUES?
Please check this website for status updates

http://bit.ly/mySDIssues

PROBLEMS LOGGING INTO CANVAS?
Make sure you are logging in to

http://sdccd.instructure.com

CONTACT FACULTY?
New online faculty directory created by Student Services at

http://www.sdccd.edu/mysdccd/faculty-directory.aspx

MISSED FACULTY TRAINING?
Check out the faculty training videos

https://www.sdccd.edu/mysdccd/faculty/videos.aspx

NEED HELP?
Go to the MySDCCD Training Hub for "How to Guides"
https://mysdccd.atlassian.net/wiki/spaces/MYS

HAVE AN ISSUE?
Be sure to contact the Student Services Support Center
https://mysdccd.atlassian.net/servicedesk/
Monday-Thursday 8:00am-6:00pm
Friday 8:00am-5:00pm

This Week in Campus Solutions (10/21/2019)

Victor DeVore posted on Nov 04, 2019

NEW BUSINESS PROCESSES

Full mobile support for CCCApply is now live
Spring 2020 College Class Schedule is now online

NEW ISSUES

Impacting Students:

Students who have received a substandard grade in their class in the first 8 week session and want to repeat it in the second 8 week session must go to Admissions to be manually enrolled

KNOWN ISSUES BEING ADDRESSED
Impacting Faculty:

All access to the online Attendance Rosters has been removed for all classes since it is not working correctly. College faculty will need to download the roster to Excel to maintain student attendance (Click here for Job Aid) . Classes that use the automated attendance tracking system are not impacted
Faculty members unable to log into College Flex or CE Flex system should contact the Student Services Help Desk (619-388-6800) for assistance
Faculty cannot send attachments to emails sent from Campus Solutions; faculty should use Outlook or another email service
Some faculty are having difficulty contacting students through email due to accounts being “grey listed” and may receive a message indicating that the "message wasn't delivered due to a permission or security issue." IT is aware of the issue and is working on a fix

Impacting Students:

The online application/registration is not working properly for a small subset of CE students. CE students who wish to enroll in the high school diploma program (CEHS) should see a staff member at the CE campus to manually add the CEHS career
Class Search is not showing all books required
Classes with TBA assigned meeting patterns intermittently show 6am to 11pm, Monday through Saturday
College students cannot submit CE/CEHS online application, student should see a staff member for manual processing
Co-requisites not consistently allowing enrollments; students are being manually enrolled from the Waitlists
For some CE and CEHS students, Declared Major, SSSP services, and Ed Plan are not being generated once enrolled into a certificate or a High School Diploma course
Former students (no longer active) do not have online access to unofficial transcripts. Students may request unofficial transcripts online by submitting a request at: http://bit.ly/sdccdunofficial
If a class has multiple professors, the class meeting pattern repeats for each professor in the student’s My Classes pagelet
Requisites between short-term classes are not uniformly enforced
Students with Honors Contracts no longer require the creation of a separate Class Nbr (CRN) and are included in the regular class roster. Faculty are not able to determine which students have an Honors contract from their class roster. However, the Honors Designation for the course shows on the student’s official transcripts. We are working on a process to notify faculty of the students in their class(es) that have Honors Contracts
The process to extend the Add Deadline for Permission Numbers (Add Codes) for Open Entry/Exit and tutoring classes is not working properly. Students should be manually enrolled by the Admissions Office
When a refund is processed, an error appears for some students who paid via credit card at the Accounting Office and these students are unable to be refunded (temporary workaround in place)

Canvas Issues:

Close out of class end time is 10:59 pm but needs to be changed to 11:59 pm
A change of instructor on the class section in Campus Solutions does not update the Canvas roster

· Some students who have been dropped still appear on the Canvas roster

Student/Faculty preferred name in Campus Solutions does not display in Canvas
Canvas uses “section” number (ex. 2001) rather than “class” number (ex. 12345). This creates confusion because section numbers can be duplicated and do not identify a specific class

Internal Impact:

EMS 3.1 is working properly except for the issue with positive attendance reporting
In College Tracking Admin, the "Currently Logged In" filter does not always show all students

Important links:

New Online Attendance and Grade Roster for Continuing Education Update – November 1st Go Live

STATUS UPDATES FOR KNOWN ISSUES?
Please check this website for status updates

http://bit.ly/mySDIssues

PROBLEMS LOGGING INTO CANVAS?
Make sure you are logging in to

http://sdccd.instructure.com

CONTACT FACULTY?
New online faculty directory created by Student Services at

http://www.sdccd.edu/mysdccd/faculty-directory.aspx

MISSED FACULTY TRAINING?
Check out the faculty training videos

https://www.sdccd.edu/mysdccd/faculty/videos.aspx

NEED HELP?
Go to the MySDCCD Training Hub for "How to Guides"
https://mysdccd.atlassian.net/wiki/spaces/MYS

HAVE AN ISSUE?
Be sure to contact the Student Services Support Center
https://mysdccd.atlassian.net/servicedesk/
Monday-Thursday 8:00am-6:00pm
Friday 8:00am-5:00pm

This Week in Campus Solutions (09/30/2019)

mySDCCD Help posted on Oct 02, 2019

NEW BUSINESS PROCESSES

New Online Attendance and Grade Roster for Continuing Education Update – November 1st Go Live
Former students (no longer active) do not have online access to unofficial transcripts. Students may request unofficial transcripts online by submitting a request at: http://bit.ly/sdccdunofficial
First round of Student Success emails being sent out:
- Notification to First-Time students about priority registration and being fully matriculated
- Notification of approaching 100 unit cap for priority registration
New Reports:
- Student Follow-Up Report
- Aviation Report for Miramar
- Veterans Reports
Student Account Balances from Spring 2019 and earlier were converted from the mainframe legacy system into Campus Solutions today. The balance converted reflects account balances as of 09/28/2019 in the legacy system. All accounting transactions will now take place ONLY in Campus Solutions

ISSUES RESOLVED

CalWORKs and DSPS MIS records not being able to be deleted
CalWORKs bug with TOPS code and Employment Data
Extraneous “Repeated” text on unofficial transcript
Former students (no longer active) who did not have online access to unofficial transcripts can now order unofficial transcripts here

KNOWN ISSUES BEING ADDRESSED
Impacting Faculty:

All access to the online Attendance Rosters has been removed for all classes since it is not working correctly. College faculty will need to download the roster to Excel to maintain student attendance (Click here for Job Aid) . Classes that use the automated attendance tracking system are not impacted
Faculty members unable to log into College Flex or CE Flex system should contact the Student Services Help Desk for assistance
Faculty cannot send attachments to emails sent from Campus Solutions; faculty should use Outlook or another email service
The system is incorrectly allowing faculty to submit census rosters after the census deadline

Impacting Students:

The online application/registration is not working properly for a small subset of CE students. CE students who wish to enroll in the high school diploma program (CEHS) should see a staff member at the CE campus to manually add the CEHS career
Class Search is not showing all books required
Classes with TBA assigned meeting patterns intermittently show 6am to 11pm, Monday through Saturday
College students cannot submit CE/CEHS online application, student should see a staff member for manual processing
Co-requisites not consistently allowing enrollments; students are being manually enrolled from the Waitlists
Former students (no longer active) do not have online access to unofficial transcripts
If a class has multiple professors, the class meeting pattern repeats for each professor in the student’s My Classes pagelet.
Requisites between short-term classes are not uniformly enforced
The process to extend the Add Deadline for Permission Numbers (Add Codes) for Open Entry/Exit and tutoring classes is not working properly. Students should be manually enrolled by the Admissions Office
When a refund is processed, an error appears for some students who paid via credit card at the Accounting Office and these students are unable to be refunded (temporary workaround in place)

Internal Impact:

EMS 3.1 file is not uploading correctly for the colleges
In College Tracking Admin, the "Currently Logged In" filter does not always show all students

STATUS UPDATES FOR KNOWN ISSUES?
Please check this website for status updates

http://bit.ly/mySDIssues

PROBLEMS LOGGING INTO CANVAS?
Make sure you are logging in to

http://sdccd.instructure.com

CONTACT FACULTY?
New online faculty directory created by Student Services at

http://www.sdccd.edu/mysdccd/faculty-directory.aspx

MISSED FACULTY TRAINING?
Check out the faculty training videos

https://www.sdccd.edu/mysdccd/faculty/videos.aspx

NEED HELP?
Go to the MySDCCD Training Hub for "How to Guides"
https://mysdccd.atlassian.net/wiki/spaces/MYS

HAVE AN ISSUE?
Be sure to contact the Student Services Support Center
https://mysdccd.atlassian.net/servicedesk/
Monday-Thursday 8:00am-6:00pm
Friday 8:00am-5:00pm

This Week in Campus Solutions (09/09/2019)

mySDCCD Help posted on Sep 13, 2019

NEW BUSINESS PROCESSES

Spring 2020 College TAO ready to be accepted on 11/01/2019 (Friday)

NEW ISSUES

CE students who wish to enroll in the high school diploma program (CEHS) should see a staff member at the CE campus to manually add the CEHS career since the online application/registration is not working properly for this small subset of students.
Former students (no longer active) do not have online access to unofficial transcripts
The process to extend the Add Deadline for Permission Numbers (Add Codes) for Open Entry/Exit and tutoring classes is not working properly. Students should be manually enrolled by the Admissions Office

ISSUES RESOLVED

Date of Birth was blank for some CE/CEHS students in Campus Solutions when submitting the CE/CEHS Online Application
Reinstated students could not be assigned a grade
Planned courses did not show up in Advisement Report or What-If
When selecting ethnic background, some CE/CEHS students were receiving an error message

KNOWN ISSUES BEING ADDRESSED

All access to the online Attendance Rosters has been removed for all classes since it is not working correctly. College faculty will need to download the roster to Excel to maintain student attendance (Click here for Job Aid) . Classes that use the automated attendance tracking system are not impacted
Class Search is not showing all books required
Classes with TBA assigned meeting patterns intermittently show 6am to 11pm, Monday through Saturday
The system is incorrectly allowing faculty to submit census rosters after the census deadline
Fall 2019 Cal Grant and Student Success Grant awarding and disbursement is delayed 2-3 weeks
Co-requisites not consistently allowing enrollments; students are being manually enrolled from the Waitlists
College attendance tracking overnight job is now running but some college tracking fitness center rosters have overstated attendance tracking hours
College students cannot submit CE/CEHS online application
EMS 3.1 file is not uploading correctly for the colleges
Faculty cannot send attachments to emails sent from Campus Solutions; faculty should use Outlook or another email service
In College Tracking Admin, the "Currently Logged In" filter does not always show all students
Requisites between short-term classes are not uniformly enforced
Some faculty members are unable to log into College Flex system due to incorrect Assignment Type
Student groups (unofficial requisites) are not consistently clearing prerequisites
When a refund is processed, an error appears for some students who paid via credit card at the Accounting Office and these students are unable to be refunded (temporary workaround in place)

TIP OF THE WEEK

The College Application for Admission for Spring 2020 will be available starting tomorrow (09/10/2019)

STATUS UPDATES FOR KNOWN ISSUES?
Please check this website for status updates

http://bit.ly/mySDIssues

PROBLEMS LOGGING INTO CANVAS?
Make sure you are logging in to

http://sdccd.instructure.com

CONTACT FACULTY?
New online faculty directory created by Student Services at

http://www.sdccd.edu/mysdccd/faculty-directory.aspx

MISSED FACULTY TRAINING?
Check out the faculty training videos

https://www.sdccd.edu/mysdccd/faculty/videos.aspx

NEED HELP?
Go to the MySDCCD Training Hub for "How to Guides"
https://mysdccd.atlassian.net/wiki/spaces/MYS

HAVE AN ISSUE?
Be sure to contact the Student Services Support Center
https://mysdccd.atlassian.net/servicedesk/
Monday-Thursday 8:00am-6:00pm
Friday 8:00am-5:00pm

This Week in Campus Solutions (09/03/2019)

mySDCCD Help posted on Sep 03, 2019

NEW BUSINESS PROCESSES

Continuing Education Fall 2019 semester began today (09/03/2019)
Beginning Monday 09/16/2019, the hours for the Student Services Support Desk will change to Monday-Thursday 8:00am-6:00pm and Friday 8:00am-5:00pm

NEW ISSUES

Classes with TBA assigned meeting patterns intermittently show 6am to 11pm, Monday through Saturday
The system is incorrectly allowing faculty to submit census rosters after the census deadline

KNOWN ISSUES BEING ADDRESSED

Class Search is not showing all books required
Co-requisites not consistently allowing enrollments; students are being manually enrolled from the Waitlists
College attendance tracking overnight job is now running but some college tracking fitness center rosters have overstated attendance tracking hours
College faculty teaching positive attendance classes will need to download the roster to Excel to maintain student hours. Classes that use the automated attendance tracking system are not impacted
College students cannot submit CE/CEHS online application
Date of Birth is blank for some CE/CEHS students in Campus Solutions when submitting the CE/CEHS Online Application
EMS 3.1 file is not uploading for the colleges
Faculty cannot send attachments to emails sent from Campus Solutions; faculty should use Outlook or another email service
In College Tracking Admin, the "Currently Logged In" filter does not always show all students
Reinstated students cannot be assigned a grade
Requisites between short-term classes are not uniformly enforced
Some faculty members are unable to log into College Flex system
Student groups (unofficial requisites) are not consistently clearing prerequisites
When a refund is processed, an error appears for some students who paid via credit card at the Accounting Office and these students are unable to be refunded (temporary workaround in place)
When selecting ethnic background, some CE/CEHS students are receiving an error message

TIP OF THE WEEK

Census rosters for semester-length classes are due today (9/3/2019).
If you missed submitting your census roster, contact your admissions office.
Not sure if you submitted your census roster?
Check the "Census Processing" column on your "My Schedule" page in the faculty portal:

This Week in Campus Solutions (08/26/2019)

mySDCCD Help posted on Aug 26, 2019

This Week in Campus Solutions (08/19/2019)

mySDCCD Help posted on Aug 21, 2019

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