This Week in Campus Solutions (09/30/2019)

NEW BUSINESS PROCESSES

New Online Attendance and Grade Roster for Continuing Education Update – November 1st Go Live
Former students (no longer active) do not have online access to unofficial transcripts. Students may request unofficial transcripts online by submitting a request at: http://bit.ly/sdccdunofficial
First round of Student Success emails being sent out:
- Notification to First-Time students about priority registration and being fully matriculated
- Notification of approaching 100 unit cap for priority registration
New Reports:
- Student Follow-Up Report
- Aviation Report for Miramar
- Veterans Reports
Student Account Balances from Spring 2019 and earlier were converted from the mainframe legacy system into Campus Solutions today. The balance converted reflects account balances as of 09/28/2019 in the legacy system. All accounting transactions will now take place ONLY in Campus Solutions

ISSUES RESOLVED

CalWORKs and DSPS MIS records not being able to be deleted
CalWORKs bug with TOPS code and Employment Data
Extraneous “Repeated” text on unofficial transcript
Former students (no longer active) who did not have online access to unofficial transcripts can now order unofficial transcripts here

KNOWN ISSUES BEING ADDRESSED
Impacting Faculty:

All access to the online Attendance Rosters has been removed for all classes since it is not working correctly. College faculty will need to download the roster to Excel to maintain student attendance (Click here for Job Aid) . Classes that use the automated attendance tracking system are not impacted
Faculty members unable to log into College Flex or CE Flex system should contact the Student Services Help Desk for assistance
Faculty cannot send attachments to emails sent from Campus Solutions; faculty should use Outlook or another email service
The system is incorrectly allowing faculty to submit census rosters after the census deadline

Impacting Students:

The online application/registration is not working properly for a small subset of CE students. CE students who wish to enroll in the high school diploma program (CEHS) should see a staff member at the CE campus to manually add the CEHS career
Class Search is not showing all books required
Classes with TBA assigned meeting patterns intermittently show 6am to 11pm, Monday through Saturday
College students cannot submit CE/CEHS online application, student should see a staff member for manual processing
Co-requisites not consistently allowing enrollments; students are being manually enrolled from the Waitlists
Former students (no longer active) do not have online access to unofficial transcripts
If a class has multiple professors, the class meeting pattern repeats for each professor in the student’s My Classes pagelet.
Requisites between short-term classes are not uniformly enforced
The process to extend the Add Deadline for Permission Numbers (Add Codes) for Open Entry/Exit and tutoring classes is not working properly. Students should be manually enrolled by the Admissions Office
When a refund is processed, an error appears for some students who paid via credit card at the Accounting Office and these students are unable to be refunded (temporary workaround in place)

Internal Impact:

EMS 3.1 file is not uploading correctly for the colleges
In College Tracking Admin, the "Currently Logged In" filter does not always show all students

STATUS UPDATES FOR KNOWN ISSUES?
Please check this website for status updates

http://bit.ly/mySDIssues

PROBLEMS LOGGING INTO CANVAS?
Make sure you are logging in to

http://sdccd.instructure.com

CONTACT FACULTY?
New online faculty directory created by Student Services at

http://www.sdccd.edu/mysdccd/faculty-directory.aspx

MISSED FACULTY TRAINING?
Check out the faculty training videos

https://www.sdccd.edu/mysdccd/faculty/videos.aspx

NEED HELP?
Go to the MySDCCD Training Hub for "How to Guides"
mySDCCD Info Hub

HAVE AN ISSUE?
Be sure to contact the Student Services Support Center
https://mysdccd.atlassian.net/servicedesk/
Monday-Thursday 8:00am-6:00pm
Friday 8:00am-5:00pm