Releasing Negative Service Indicators

Business Process: Releasing Negative Service Indicators
Module: Academic Advising

Instructions:

This Job Aid will outline the process necessary to Release Negative Service Indicators on the General Info tab.

Step	Action
1.	From the Faculty Portal, under the Faculty Quicklinks, click on the Counselor Center tab. The Student Success search page will appear.

Step	Action
2.	On the Student Success search page, enter the Student ID number. Click Search. NOTE: If you do not know the Student’s ID, you can search using the first and last name fields. Include History box should default as checked. If it is not, make sure to check the box.

Step	Action
3.	Click on the General Info tab.

Step	Action
4.	Click on the Service Indicator under the Details column.

Step	Action
5.	Click the Release button to remove the hold.

Step	Action
6.	Click OK to remove the Service Indicator. The page will then return to the General Info page. The Service Indicator should no longer appear.

Step	Action
7.	If a Service Indicator is selected and the Release button is missing, this means you do not have access to remove the service indicator. Click OK to return to the General Info tab.

Step	Action
8.	End of Procedure