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mySDCCD: Clearing Your Cache

mySDCCD: Clearing Your Cache

Why Clear Cache and Cookies?

Clearing the Cache and Cookies from a web browser an important first-step for almost any troubleshooting for internet browsing. The 'cache' is a tool used by your internet browser to speed up the page loading process. However, sometimes it can cause a problem when websites are updated and developed as files saved in the cache may conflict with what's actually coded into the website. Clearing Cache and Cookies is a way we can be sure that any issues you may come across are actually something wrong with the website, rather than inconsistencies caused by using different browsers.

Keyboard Shortcut for Most Browsers

If you are using Internet Explorer, Edge, Google Chrome, or Mozilla Firefox you can quickly clear cache with a keyboard shortcut. While in your browser, press Ctrl + Shift + Delete simultaneously on the keyboard to open the appropriate window.

IMPORTANT: Be sure and close/quit the browser and restart it after clearing the cache and cookies.

Google Chrome

  1. In the browser bar, enter:

    chrome://settings/clearBrowserData
    or click on Ctrl + shift + del

  2. At the top of the "Clear browsing data" window, click Advanced.

  3. Select "All time" as the time range

  4. Select the following:

    • Cookies and other site data

    • Cached images and files

    • Content settings

    • Hosted app data

    • Media licenses

    • Browsing history

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5. Click CLEAR DATA.

  1. Exit/quit all browser windows and re-open the browser.

Mozilla Firefox

  1. From the History menu, select Clear Recent History.

    1. If the menu bar is hidden, press Alt to make it visible.

    2. Alternative you can also hold Ctrl + Shift + Del

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  1. From the Time range to clear: drop-down menu, select Everything.

  2. Next select all the options available to you:

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  1. Click Clear Now.

  2. Exit/quit all browser windows and re-open the browser.

     

Microsoft Edge

  1. In the top right, click the Hub icon (looks like star with three horizontal lines).

  2. Click the History icon (looks like a clock), and then select Clear all history.

  3. Select Cookies and saved website data, and then Cached data and files. Click Clear.

  4. After the "All Clear!" message appears, exit/quit all browser windows and re-open the browser.

Internet Explorer 11

Note:

On January 12, 2016, Microsoft ended support for Internet Explorer versions prior to version 11 . SDCCD strongly recommends that you upgrade to a new operating system if your current system does not support Internet Explorer 11.

  1. Select Tools > Safety > Delete browsing history....

    If the menu bar is hidden, press Alt to make it visible.

  2. Deselect Preserve Favorites website data, and select:

    • Cookies or Cookies and website data

  3. Click Delete. You will see a confirmation at the bottom of the window when the process is complete.

  4. Exit/quit all browser windows and re-open the browser.

 

Opera

  1. From the Opera menu, select Settings, then Privacy & Security, and then Clear browsing data....

  2. In the dialog box that opens, from the "Obliterate the following items from:" drop-down menu, select The beginning of time.

  3. Select the following:

    • Cookies and other site data

    • Cached images and files

  4. Click Clear browsing data.

  5. Exit/quit all browser windows and re-open the browser.

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Safari 8 and later

  1. From the Safari menu, select Clear History and Website Data....

  2. Select all time as the date range, and then click Clear History.

  3. Go to Safari > Quit Safari or press Command-Q to exit the browser completely.