CCE - Suspense Management

Introduction

When an application processed via CCCApply closely aligns with a student's profile in Campus Solutions but does not meet the Search/Match criteria, the application is placed in a "suspended" status within Constituent Staging, often referred to as the Suspense File. Moreover, Constituent Staging also identifies error applications that require correction before they can be successfully processed.

Why is Suspense Management important?

Data Accuracy – By matching incoming applications to existing students within Campus Solutions, this avoids creating duplicate records in the system.
Fraud Reduction – By requesting additional documents to verify a student’s identity before loading an application into Campus Solutions, this prevents potentially fraudulent activities.

Preparation/Organization

Ensure that you have access to the following pages in Campus Solution:

Constituent Staging	Campus Solutions > Student Admissions > Application Transaction Mgmt > Constituent Staging
Application Transactions	Campus Solutions > Student Admissions > Application Transaction Mgmt > Application Transactions
Student Program/Plan	Campus Solutions > Records and Enrollment > Career and Program Information > Student Program/Plan
Student Services Center	Campus Solutions > Campus Community > Student Services Center
Add/Update a Person	Campus Solutions > Campus Community > Personal Information > Add/Update a Person

Understanding Constituent Status on the page Constituent Staging:

Add New ID	Select this when the user has determined that the pending application belongs to a new student, and a new student ID should be created. (Caution: Please conduct detailed research through Search/Match prior to selecting this as this may result in duplicate IDs created.)

Add New ID	Select this when the user has determined that the pending application belongs to a new student, and a new student ID should be created. (Caution: Please conduct detailed research through Search/Match prior to selecting this as this may result in duplicate IDs created.)
Cancelled	-
Ignore	Select this when this specific application can be ignored, for example, a student's CE career is still active, and a new application was not needed.
Loaded	-
Suspended	When the system cannot identify if the applicant and the student in Search/Match are the same individual. More research is needed.
Update ID	Select this when you have determined which student ID the application belongs to. Once this is selected, it will create APPL and MATR rows in the student’s CE career.