Below is an important list of items that all users should review before using mySDCCD.
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Minimum Browser Requirements for mySDCCD
Make sure you meeting the minimum requirements to use mySDCCD
Browser | Supported Versions |
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Chrome |
79+ |
Firefox |
71+ |
Safari |
(iOS and Mac OS) | 12+ |
Microsoft Edge | 79+ |
Internet Explorer Note: Microsoft is no longer supporting Internet Explorer. Users are highly encouraged to use Microsoft Edge, Chrome, Firefox or Safari instead. | 11 |
Need help checking your browser version? In order to update your browser, please refer to this tutorial: How do I update my browser?
Clearing your Cache
It is a good idea to clear your browser cache before you login to mySDCCD and after your sign off because it:
- Prevents you from viewing old information
- Protects your personal information
- Helps mySDCCD run better on your computer
To clear your cache, please the instructions below for your browser:
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Chromebook Users
Unfortunately, we discovered that Chromebooks do not work well with mySDCCD. Chromebook users should download Firefox or Chrome beta from the Google Play Store on your Chromebook device.
- Direct link to Chrome Beta: https://play.google.com/store/apps/details?id=com.chrome.beta&hl=en_US
- Direct link to Firefox: https://play.google.com/store/apps/details?id=org.mozilla.focus
Clearing Your Cache:
If you are experiencing odd behavior or logging in issues with mySDCCD, we highly encourage users to clear their cache. For instructions on how to clear your cache, please visit: mySDCCD: Clearing Your Cache
Allow Pop-Ups
mySDCCD utilizes pop-ups to bring you information such as forms, unofficial transcripts, education plans and more. If you click on a report or a form and do not see anything pop-up, be sure to have your browser allow for pop-ups from mySDCCD. To find out how, please click on the link below:
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If you are still having issues, please submit a help desk ticket or email us at myhelp@sdccd.edu with with your name, ID, and a brief description of the issue you are experiencing. Screenshots are always helpful.