Clearing the Cache and Cookies from a web browser an important first-step for almost any troubleshooting for internet browsing. The 'cache' is a tool used by your internet browser to speed up the page loading process. However, sometimes it can cause a problem when websites are updated and developed as files saved in the cache may conflict with what's actually coded into the website. Clearing Cache and Cookies is a way we can be sure that any issues you may come across are actually something wrong with the website, rather than inconsistencies caused by using different browsers.
Keyboard Shortcut for Most Browsers
If you are using Internet Explorer, Edge, Google Chrome, or Mozilla Firefox you can quickly clear cache with a keyboard shortcut. While in your browser, pressCtrl+Shift+Deletesimultaneously on the keyboard to open the appropriate window.
IMPORTANT:Be sure and close/quit the browser and restart it after clearing the cache and cookies.
Click the Tools menu (three dotted lines in the upper-right corner).
Select Clear Browsing Data from the left-hand side. Set the Time Range set to All Time. Click on "Advanced" then check-mark Cookies and other site data, Cached images and files, Site Settings, and Hosted app data and select Clear Data.
If on a Windows computer, close and re-open Chrome to save your changes. If on an Apple computer, go to theChromemenu on the top menu bar and selectQuitfor the changes to take effect.
Click on theTools bar.
Click onOptions (On Mac, it's labeledPreferences).
On the menu to the left, select Privacy & Security.
Under theCookies and Site Dataoption, click the "Clear Data..." button.
Select only the two options and hit clear now.
If on a Windows computer, close and re-open Firefox to save your changes. If on an Apple computer, go to theFirefoxmenu on the top menu bar and selectQuitfor the changes to take effect.
Click onSafarion the top menu bar.
ClickManage Website Data...
Go to theSafarimenu on the top menu bar.
SelectQuitto close Safari and save your changes.
Click the Tools menu (three dotted lines in the upper-right corner), and open theSettingsmenu.
ClickPrivacy, search, and serviceson the left-side menu.
Under the sectionClear browsing data, ClickChoose what to clear.
SelectCookies and other site dataandCached images and files.
Close Microsoft Edge completely for your changes to take effect.