Service Desk

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If you need immediate assistance please visit your college's admissions office with your photo ID. \nLinks: <a href=\"http://www.sdcity.edu/future-students/admissions/index.aspx\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">City Admissions</a> <a href=\"http://www.sdmesa.edu/admissions/index.shtml\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Mesa Admissions</a> <a href=\"http://www.sdmiramar.edu/campus/admissions\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Miramar Admissions</a>","translations":{"en-US":{"helpCenterTitle":"mySDCCD Help Center","sharedPortalName":"mySDCCD Help Center","announcementHeader":"Welcome to the mySDCCD Help Center","announcementMessage":"ATTENTION: We are experiencing a high volume of help desk tickets. 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You may also submit an email to myhelp@sdccd.edu","icon":10466,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[13],"key":""},{"id":"37","name":"Help","descriptionHtml":"","callToAction":"Help","introHtml":"Get general assistance on Campus Solutions/mySDCCD","icon":10492,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""},{"id":"62","name":"Password Issues","descriptionHtml":"If you forgot your password and/or the answers to your security questions, use this form to reset your account. 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Note queries must have an educational need to know due to SDCCD policy and FERPA regulations.","callToAction":"Query/Email Request Form","introHtml":"For users requesting a query/report or email to be sent out","icon":10472,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[13],"key":""},{"id":"40","name":"New User Access Form","descriptionHtml":"This form is required in order to request access to the SDCCD Campus Solutions system. This form must be approved by the employee's supervisor. Employees may NOT approve or grant acecss for themselves. For transferring employees, a separate form must be completed from the Campus and/or Department transferring FROM and TO in order to modify access in both areas. This request must be made in advance of the effective date of the personnel action.","callToAction":"New User Access Form","introHtml":"Form used to create users in the CS Production Environment.","icon":10504,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[15],"key":""},{"id":"51","name":"Security Issue Form","descriptionHtml":"This form is used to modify users/security roles. This form should only be used by District Student Services. Employees should submit a Security Issue Report form.","callToAction":"Security Issue Form","introHtml":"Use this form for issues related to accessing certain pages, components and data elements in Campus Solutions. This is used to modify existing users and/or roles","icon":10506,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10506","groups":[15],"key":""},{"id":"66","name":"Unofficial Transcript Request","descriptionHtml":"Fill out this form to request an unofficial transcript. To protect the confidentiality of student records, students must submit a valid, government issued (e.g. CA Driver's License, State ID, Passport, etc.), photo ID when submitting their request.","callToAction":"Unofficial Transcript Request","introHtml":"Former students can use this to request an unofficial transcripts. For official transcripts, please login to mySDCCD or visit <a href=\"https://www.sdccd.edu/students/transcripts/index.aspx\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">https://www.sdccd.edu/students/transcripts/index.aspx</a>.","icon":10528,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10528","groups":[11],"key":""},{"id":"59","name":"General Support","descriptionHtml":"","callToAction":"General Support","introHtml":"If you need general assistance, please use this option.","icon":10458,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[15],"key":""}],"reqGroups":[{"id":11,"name":"Help for Students"},{"id":12,"name":"Help for Faculty"},{"id":13,"name":"Help for Staff"},{"id":15,"name":"Managers"}],"orderMapping":{"12":[57],"14":[59,40,51],"15":[40,51,59],"13":[48,61,58,63],"11":[54,62,66]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ee9b071a-4cc2-3bfa-88b9-af679afe60fd","appLinkName":"System Confluence","appLinkUrl":"https://mysdccd.atlassian.net/wiki","spaceKey":"MYS","spaceName":"Workcenter","spaceUrl":"https://mysdccd.atlassian.net/wiki/spaces/MYS"},"labels":[],"projectKey":"SRV","serviceDeskId":4},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SRV","userLanguageHeader":"WELCOME","userLanguageMessageWiki":"Please follow us on twitter @mySDCCD for status updates and maintenance alerts. \nATTENTION: We are experiencing a high volume of help desk tickets. If you need immediate assistance, please go to your college's admissions office with your photo ID. \nLinks: <a href=\"http://www.sdcity.edu/future-students/admissions/index.aspx\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">City Admissions</a> <a href=\"http://www.sdmesa.edu/admissions/index.shtml\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Mesa Admissions</a> <a href=\"http://www.sdmiramar.edu/campus/admissions\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Miramar Admissions</a>","defaultLanguageHeader":"WELCOME","defaultLanguageMessage":"Please follow us on twitter @mySDCCD for status updates and maintenance alerts.\n\nATTENTION: We are experiencing a high volume of help desk tickets. If you need immediate assistance, please go to your college's admissions office with your photo ID. \n\nLinks:\n[City Admissions|http://www.sdcity.edu/future-students/admissions/index.aspx]\n[Mesa Admissions|http://www.sdmesa.edu/admissions/index.shtml]\n[Miramar Admissions|http://www.sdmiramar.edu/campus/admissions]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"mySDCCD Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://mysdccd.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}