Jira Service Management

{"xsrfToken":"52ab14d6-b0f9-47aa-8058-d14eff98ba59_e800ae53350f21021215767e10a0656ade2cfa99_lout","branding":{"id":"4","key":"cssd","name":"mySDCCD Support Desk","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c8ec584c-cc4d-467c-9778-fbd006860f4a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMDQyMjRkZS03MjQ5LTQ5MmItOWMwMC0wYTg4YTkyOTI4ODQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM4ZWM1ODRjLWNjNGQtNDY3Yy05Nzc4LWZiZDAwNjg2MGY0YSI6WyJyZWFkIl19LCJleHAiOjE2MTg5Mjc4MzUsIm5iZiI6MTYxODkyNzE3NX0.39hKkojC317q1Qa0jrsUBua6nBqj9EDIyr_9RSFvFBM&client=d04224de-7249-492b-9c00-0a88a9292884&mode=fit","logoId":"c8ec584c-cc4d-467c-9778-fbd006860f4a","isLogoAvailable":true,"helpCenterTitle":"mySDCCD Help Center","sharedPortalName":"mySDCCD Help Center","userInitialAnnouncementHeader":"Welcome to the mySDCCD Help Center","userInitialAnnouncementMessageWiki":"ATTENTION: San Diego City, Mesa and Miramar Colleges and Continuing Education are closed due to the COVID-19 pandemic. During this time, classes and essential online services will continue. Due to the current situation we are experiencing a higher volume of help desk tickets and will respond as soon as we are able. For more information on the COVID-19 pandemic please visit <a href=\"https://www.sdccd.edu/coronavirus\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.sdccd.edu/coronavirus</a>. For more information on mySDCCD, please visit <a href=\"http://mysdccd.info\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://mysdccd.info</a>","translations":{"en-US":{"helpCenterTitle":"mySDCCD Help Center","sharedPortalName":"mySDCCD Help Center","announcementHeader":"Welcome to the mySDCCD Help Center","announcementMessage":"ATTENTION: San Diego City, Mesa and Miramar Colleges and Continuing Education are closed due to the COVID-19 pandemic. During this time, classes and essential online services will continue. Due to the current situation we are experiencing a higher volume of help desk tickets and will respond as soon as we are able. \\\\ \\\\ For more information on the COVID-19 pandemic please visit https://www.sdccd.edu/coronavirus. For more information on mySDCCD, please visit http://mysdccd.info\n","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#009999","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"4","key":"cssd","projectId":10014,"serviceDeskId":4,"name":"mySDCCD Support Desk","description":"Please select the type of member for a list of support options available to you. If you have a general question, try the search feature in the top right corner by clicking on the magnifying glass icon.","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":true,"reqTypes":[{"id":"57","name":"General Help","descriptionHtml":"","callToAction":"General Help","introHtml":"If you need assistance with the Faculty Portal or Counselor support in general, click here. Please note, for issues accessing the portal please contact the IT Help Desk at ithelp@sdccd.edu or 619-388-7000","icon":10458,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[12],"key":""},{"id":"35","name":"Service Request","descriptionHtml":"","callToAction":"Service Request","introHtml":"Service requests for Campus Solutions/mySDCCD","icon":10477,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10477","groups":[],"key":""},{"id":"37","name":"Help","descriptionHtml":"","callToAction":"Help","introHtml":"Get general assistance on Campus Solutions/mySDCCD","icon":10492,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""},{"id":"67","name":"Bug Report","descriptionHtml":"","callToAction":"Bug Report","introHtml":"For Bug reports","icon":10476,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[],"key":""},{"id":"102","name":"Canvas/Campus Solutions Isssue","descriptionHtml":"","callToAction":"Canvas/Campus Solutions Isssue","introHtml":"Form OLP to submit Campus Solutions related issues (including Canvas/CS interface issues).","icon":10558,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10558","groups":[17],"key":""},{"id":"71","name":"Submitting Student Forms and Petitions","descriptionHtml":"This request form is to submit student petitions or forms for review and processing. Please be sure to attach the correct form to this form. For a list of forms, please visit <a href=\"https://www.sdccd.edu/students/forms-and-documents.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.sdccd.edu/students/forms-and-documents.aspx</a>","callToAction":"Submitting Student Forms and Petitions","introHtml":"For students who wish to submit a form, petition or complete a verification request.","icon":10531,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10531","groups":[11],"key":""},{"id":"62","name":"User ID/Password/Login Help","descriptionHtml":"If you forgot your password and/or the answers to your security questions, use this form to reset your account. This form is for college student use only. <a href=\"https://mysdccd.atlassian.net/servicedesk/customer/portal/4/group/19/create/82\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Students in non-credit (Adult) Continuing Education classes should use a separate ticket </a>","callToAction":"User ID/Password/Login Help","introHtml":"For issues related to forgetting your password and/or security questions and retrieving your Student ID.","icon":10530,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10530","groups":[11],"key":""},{"id":"82","name":"Assistance for Continuing Education Students","descriptionHtml":"","callToAction":"Assistance for Continuing Education Students","introHtml":"[For Continuing Education Students] This support is for non-credit (Adult) Continuing Education students. College students should use the other form.","icon":10537,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10537","groups":[22],"key":""},{"id":"40","name":"New User Access Form","descriptionHtml":"This form is required in order to request access to the SDCCD Campus Solutions system. This form must be approved by the employee's supervisor. Employees may NOT approve or grant acecss for themselves. For transferring employees, a separate form must be completed from the Campus and/or Department transferring FROM and TO in order to modify access in both areas. This request must be made in advance of the effective date of the personnel action.","callToAction":"New User Access Form","introHtml":"Form used to create users in the CS Production Environment.","icon":10504,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[17],"key":""},{"id":"51","name":"Security Issue Form","descriptionHtml":"This form is used to modify users/security roles. This form should only be used by District Student Services. Employees should submit a Security Issue Report form.","callToAction":"Security Issue Form","introHtml":"Use this form for issues related to accessing certain pages, components and data elements in Campus Solutions. This is used to modify existing users and/or roles","icon":10506,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10506","groups":[17],"key":""},{"id":"48","name":"Staff Support","descriptionHtml":"Please type in your issue or question. You may use the description box to put in more information or attach screenshots.","callToAction":"Staff Support","introHtml":"For general assistance inquiries. If you need immediate assistance, please contact us at x6800. If you need assistance with your mySDCCD password, hardware, or any non-Campus Solutions related issues, please contact the IT help desk at x7000","icon":10466,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[13],"key":""},{"id":"69","name":"New Feature/Enhancement","descriptionHtml":"","callToAction":"New Feature/Enhancement","introHtml":"Is there something you would like to change with Campus Solutions? Please be sure to let us know by submitting your suggestions, feedback and ideas here.","icon":10498,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10498","groups":[13],"key":""},{"id":"108","name":"DE/Canvas Support for Faculty","descriptionHtml":"","callToAction":"DE/Canvas Support for Faculty","introHtml":"","icon":10498,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10498","groups":[],"key":""},{"id":"105","name":"LTI Publisher Request Form","descriptionHtml":"","callToAction":"LTI Publisher Request Form","introHtml":"","icon":10472,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[],"key":""},{"id":"109","name":"Student Help","descriptionHtml":"TESTING","callToAction":"Student Help","introHtml":"TESTING","icon":10578,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10578","groups":[17],"key":""},{"id":"75","name":"Financial Aid Form/Verification","descriptionHtml":"","callToAction":"Financial Aid Form/Verification","introHtml":"This form is used to submit documents and forms securely to the Financial Aid Office.","icon":10484,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10484","groups":[11],"key":""},{"id":"81","name":"Faculty Forms","descriptionHtml":"Faculty must use their @sdccd.edu email address when submitting forms to verify identity.","callToAction":"Faculty Forms","introHtml":"Secure way for faculty to submit forms online.","icon":10536,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10536","groups":[12],"key":""},{"id":"110","name":"Evaluations Forms","descriptionHtml":"Testing","callToAction":"Evaluations Forms","introHtml":"TESTING","icon":10578,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10578","groups":[17],"key":""},{"id":"112","name":"IRD Database Issue/Request Form","descriptionHtml":"Please fill out the form completely. A member of the OIRP team will contact you to follow up your request.","callToAction":"IRD Database Issue/Request Form","introHtml":"This form is used to submit issues or request changes to the IRD database.","icon":10561,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10561","groups":[13],"key":""},{"id":"77","name":"Supplemental Application for Special Part-Time/Joint-Diploma","descriptionHtml":"High school students requesting dual enrollment (College and High School) may be admitted as \"Special Part-Time\" High School Students or \"Joint Diploma\" High School Students, subject to specific requirements. For more information please visit: <a href=\"https://www.sdccd.edu/future-students/high-school-students.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.sdccd.edu/future-students/high-school-students.aspx</a>. To search the class schedule, please visit <a href=\"https://www.sdccd.edu/students/class-search/search.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.sdccd.edu/students/class-search/search.html</a> for open classes.","callToAction":"Supplemental Application for Special Part-Time/Joint-Diploma","introHtml":"Supplemental Application for Dual Enrollment High School Students (Special Part-Time or Joint Diploma). For more information please visit <a href=\"https://www.sdccd.edu/future-students/high-school-students.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.sdccd.edu/future-students/high-school-students.aspx</a>","icon":10534,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10534","groups":[27,11],"key":""},{"id":"111","name":"Research and Email Request Form","descriptionHtml":"Be sure to fill out the form completely. Requests must be made by a Supervisor/Manager For Email Requests: * Be sure to attach the email you would like to send * Requires approval by Vice Chancellor of Educational Services For Data Requests: * Quick data requests will be processed by District Student Services * For Reseach Requests you will be contacted by the Office of Institutional Research and Planning.","callToAction":"Research and Email Request Form","introHtml":"This form is used to submit research or email requests. Requests will be reviewed by District Educational Services.","icon":10576,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10576","groups":[13],"key":""},{"id":"78","name":"CARES Act Fund Grant Request Form","descriptionHtml":"This application is for Continuing Education students only. The CARES Act provides emergency financial assistance to students for expenses related to the disruption of campus operations due to coronavirus. The San Diego Community College District will use a portion of the CARES Act funds to provide grants directly to students. These funds are meant to help students pay expenses for technology, health care, childcare, course materials, rent, food, moving or other expenses incurred this semester. While we want to distribute these funds to as many students as possible, funding is limited. To qualify for the grant, you must: * Be enrolled in Fall 2020. * Have experienced financial hardship and expenses related to the COVID-19 pandemic. ","callToAction":"CARES Act Fund Grant Request Form","introHtml":"The CARES Act Fund provides emergency financial assistance to students for expenses related to the disruption of campus operations due to coronavirus as stipulated by the Coronavirus Aid, Relief, and Economic Security Act (CARES) Act.","icon":10535,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10535","groups":[],"key":""},{"id":"107","name":"OFCP Enrollment Request","descriptionHtml":"The Online Faculty Certification Program will require at least 20 hours of your time. The 2020-2021 cycle of the Online Faculty Certification Program will be ending on June, 30 2021. We will be closing enrollments for this course on June 18, 2021. Any enrollment requests submitted after June 18, 2021 will be enrolled into the 2021-2022 cycle of the Online Faculty Certification Program starting June 20th, 2021. After submitting this form Online Learning Pathways will enroll you in the SDCCD Online Faculty Certification Program and create a development course for you to work with. FLEX NUMBERS Mesa, City, Miramar – District Flex #5001 Continuing Education - Flex - 16067","callToAction":"OFCP Enrollment Request","introHtml":"","icon":10482,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10482","groups":[],"key":""},{"id":"54","name":"College Student Help","descriptionHtml":"Please fill out the form with as much information as possible for us to assist you. Please note this is only for College students taking classes at San Diego City College, San Diego Mesa College or San Diego Miramar College. Continuing Education (Non-Credit/Adult) students should use this <a href=\"https://mysdccd.atlassian.net/servicedesk/customer/portal/4/group/19/create/82\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">help desk ticket</a>.","callToAction":"College Student Help","introHtml":"[For College Students Only] Have a question or need assistance? Select this option to contact our support desk.","icon":10526,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10526","groups":[11],"key":""},{"id":"98","name":"City College Nursing Application","descriptionHtml":"Applications must upload all supporting materials or evidence including official transcripts of all colleges attended outside of the SDCCD. Unofficial transcripts should be included in the application from SDCCD all colleges. Please refer to the SDCC Nursing Education Program <a href=\"http://www.sdcity.edu/academics/schools-programs/math-engin-tech/nursing/docs/teas_policy.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">TEAS Policy</a> and the <a href=\"http://www.sdcity.edu/academics/schools-programs/math-engin-tech/nursing/docs/nursing_general_information_packet.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NURSING GENERAL INFORMATION PACKET</a> prior to applying. ","callToAction":"City College Nursing Application","introHtml":"San Diego City College Nursing program provides students with an educational opportunity for qualified individuals interested in a career in nursing. The San Diego City College Nursing Education Program is approved by the California Board of Registered Nursing (BRN) & fully accredited by the Accreditation Commission for Education in Nursing (ACEN).","icon":10531,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10531","groups":[27],"key":""},{"id":"104","name":"SDCCD Student Relief Grant Application","descriptionHtml":"The San Diego Community College District have received emergency grant funds to provide grants directly to students. These funds are meant to help students pay expenses for technology, health care, childcare, course materials, rent, food, moving or other expenses incurred this semester. While we want to distribute these funds to as many students as possible, funding is limited. To qualify for the grant, you must: * Be enrolled in Spring 2021. * Have experienced financial hardship due to extenuating circumstances. NOTE: This is not the same as Financial Aid. Students must submit a FAFSA in order to qualify for financial aid such as Pell Grants, Cal Grants, California Promise Grant, etc. Continuing Education Application Window has Closed.","callToAction":"SDCCD Student Relief Grant Application","introHtml":"If your studies have been impacted by the COVID-19 pandemic or other extenuating circumstances (events outside of your control), San Diego City, Mesa and Miramar Colleges are providing emergency financial assistance to students.","icon":10535,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10535","groups":[27],"key":""}],"reqGroups":[{"id":11,"name":"Help for College Students"},{"id":27,"name":"Student Applications"},{"id":22,"name":"Help for Continuing Education (Noncredit Adult) Students"},{"id":12,"name":"Help for Faculty"},{"id":13,"name":"Help for Staff/Managers"},{"id":17,"name":"District Use Only"}],"orderMapping":{"22":[82],"24":[78],"11":[54,62,71,77,75],"12":[57,81],"15":[40,51],"13":[48,69,111,112],"27":[77,104,98],"17":[110,109,40,51,102],"14":[40,51]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ee9b071a-4cc2-3bfa-88b9-af679afe60fd","appLinkName":"System Confluence","appLinkUrl":"https://mysdccd.atlassian.net/wiki","spaceKey":"MYS","spaceName":"Workcenter","spaceUrl":"https://mysdccd.atlassian.net/wiki/spaces/MYS"},"labels":[],"projectKey":"SRV","serviceDeskId":4},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SRV","userLanguageHeader":"WELCOME","userLanguageMessageWiki":"Note: The mySDCCD Support Desk will be closed the week of March 29th to April 2nd during Spring Recess. We will respond starting on Monday, April 5. \nPlease follow us on twitter @mySDCCD for status updates and maintenance alerts.","defaultLanguageHeader":"WELCOME","defaultLanguageMessage":"Note: The mySDCCD Support Desk will be closed the week of March 29th to April 2nd during Spring Recess. We will respond starting on Monday, April 5.\n\nPlease follow us on twitter @mySDCCD for status updates and maintenance alerts.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"mySDCCD Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://mysdccd.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}