Jira Service Management

{"xsrfToken":"52ab14d6-b0f9-47aa-8058-d14eff98ba59_2719ced3d0786f1c68c9e39d2af53027225e2600_lout","branding":{"id":"4","key":"cssd","name":"mySDCCD Support Desk","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c8ec584c-cc4d-467c-9778-fbd006860f4a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMDQyMjRkZS03MjQ5LTQ5MmItOWMwMC0wYTg4YTkyOTI4ODQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM4ZWM1ODRjLWNjNGQtNDY3Yy05Nzc4LWZiZDAwNjg2MGY0YSI6WyJyZWFkIl19LCJleHAiOjE2MTE3Njg1ODcsIm5iZiI6MTYxMTc2NzkyN30.L0aNgLGzY550QnMBZo58DvUoKlDDS2Btxj-6LW77id0&client=d04224de-7249-492b-9c00-0a88a9292884&mode=fit","logoId":"c8ec584c-cc4d-467c-9778-fbd006860f4a","isLogoAvailable":true,"helpCenterTitle":"mySDCCD Help Center","sharedPortalName":"mySDCCD Help Center","userInitialAnnouncementHeader":"Welcome to the mySDCCD Help Center","userInitialAnnouncementMessageWiki":"ATTENTION: San Diego City, Mesa and Miramar Colleges and Continuing Education are closed due to the COVID-19 pandemic. During this time, classes and essential online services will continue. Due to the current situation we are experiencing a higher volume of help desk tickets and will respond as soon as we are able. For more information on the COVID-19 pandemic please visit <a href=\"https://www.sdccd.edu/coronavirus\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.sdccd.edu/coronavirus</a>. For more information on mySDCCD, please visit <a href=\"http://mysdccd.info\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://mysdccd.info</a>","translations":{"en-US":{"helpCenterTitle":"mySDCCD Help Center","sharedPortalName":"mySDCCD Help Center","announcementHeader":"Welcome to the mySDCCD Help Center","announcementMessage":"ATTENTION: San Diego City, Mesa and Miramar Colleges and Continuing Education are closed due to the COVID-19 pandemic. During this time, classes and essential online services will continue. Due to the current situation we are experiencing a higher volume of help desk tickets and will respond as soon as we are able. \\\\ \\\\ For more information on the COVID-19 pandemic please visit https://www.sdccd.edu/coronavirus. For more information on mySDCCD, please visit http://mysdccd.info","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#009999","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"4","key":"cssd","projectId":10014,"serviceDeskId":4,"name":"mySDCCD Support Desk","description":"Please select the type of member for a list of support options available to you. If you have a general question, try the search feature in the top right corner by clicking on the magnifying glass icon.","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":true,"reqTypes":[{"id":"57","name":"General Help","descriptionHtml":"","callToAction":"General Help","introHtml":"If you need assistance with the Faculty Portal or Counselor support in general, click here. Please note, for issues accessing the portal please contact the IT Help Desk at ithelp@sdccd.edu or 619-388-7000","icon":10458,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[12],"key":""},{"id":"77","name":"Supplemental Application for Special Part-Time/Joint-Diploma","descriptionHtml":"High school students requesting concurrent enrollment may be admitted as \"Special Part-Time\" High School Students or \"Joint Diploma\" High School Students, subject to specific requirements. For more information please visit: <a href=\"https://www.sdccd.edu/future-students/high-school-students.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.sdccd.edu/future-students/high-school-students.aspx</a>. To search the class schedule, please visit <a href=\"https://www.sdccd.edu/students/class-search/search.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.sdccd.edu/students/class-search/search.html</a> for open classes.","callToAction":"Supplemental Application for Special Part-Time/Joint-Diploma","introHtml":"Supplemental Application for Dual Enrollment High School Students (Special Part-Time or Joint Diploma). For more information please visit <a href=\"https://www.sdccd.edu/future-students/high-school-students.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.sdccd.edu/future-students/high-school-students.aspx</a>","icon":10534,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10534","groups":[11],"key":""},{"id":"35","name":"Service Request","descriptionHtml":"","callToAction":"Service Request","introHtml":"Service requests for Campus Solutions/mySDCCD","icon":10477,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10477","groups":[],"key":""},{"id":"98","name":"Nursing Application","descriptionHtml":"","callToAction":"Nursing Application","introHtml":"Nursing Application","icon":10458,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[17],"key":""},{"id":"37","name":"Help","descriptionHtml":"","callToAction":"Help","introHtml":"Get general assistance on Campus Solutions/mySDCCD","icon":10492,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""},{"id":"67","name":"Bug Report","descriptionHtml":"","callToAction":"Bug Report","introHtml":"For Bug reports","icon":10476,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[],"key":""},{"id":"63","name":"Query/Email Request Form","descriptionHtml":"This form is to be completed by managers/supervisors only. Please be sure to fill out as much information as possible. Note queries must have an educational need to know due to SDCCD policy and FERPA regulations.","callToAction":"Query/Email Request Form","introHtml":"For users requesting a query/report or email to be sent out","icon":10472,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[13],"key":""},{"id":"101","name":"Assistance with Canvas/Zoom","descriptionHtml":"","callToAction":"Assistance with Canvas/Zoom","introHtml":"","icon":10545,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10545","groups":[17],"key":""},{"id":"71","name":"Submitting Student Forms and Petitions","descriptionHtml":"This request form is to submit student petitions or forms for review and processing. Please be sure to attach the correct form to this form. For a list of forms, please visit <a href=\"https://www.sdccd.edu/students/forms-and-documents.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.sdccd.edu/students/forms-and-documents.aspx</a>","callToAction":"Submitting Student Forms and Petitions","introHtml":"For students who wish to submit a form, petition or complete a verification request.","icon":10531,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10531","groups":[11],"key":""},{"id":"62","name":"User ID/Password/Login Help","descriptionHtml":"If you forgot your password and/or the answers to your security questions, use this form to reset your account. This form is for college student use only. <a href=\"https://mysdccd.atlassian.net/servicedesk/customer/portal/4/group/19/create/82\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Students in non-credit (Adult) Continuing Education classes should use a separate ticket </a>","callToAction":"User ID/Password/Login Help","introHtml":"For issues related to forgetting your password and/or security questions and retrieving your Student ID.","icon":10530,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10530","groups":[11],"key":""},{"id":"82","name":"Assistance for Continuing Education Students","descriptionHtml":"","callToAction":"Assistance for Continuing Education Students","introHtml":"[For Continuing Education Students] This support is for non-credit (Adult) Continuing Education students. College students should use the other form.","icon":10537,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10537","groups":[22],"key":""},{"id":"40","name":"New User Access Form","descriptionHtml":"This form is required in order to request access to the SDCCD Campus Solutions system. This form must be approved by the employee's supervisor. Employees may NOT approve or grant acecss for themselves. For transferring employees, a separate form must be completed from the Campus and/or Department transferring FROM and TO in order to modify access in both areas. This request must be made in advance of the effective date of the personnel action.","callToAction":"New User Access Form","introHtml":"Form used to create users in the CS Production Environment.","icon":10504,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[17],"key":""},{"id":"51","name":"Security Issue Form","descriptionHtml":"This form is used to modify users/security roles. This form should only be used by District Student Services. Employees should submit a Security Issue Report form.","callToAction":"Security Issue Form","introHtml":"Use this form for issues related to accessing certain pages, components and data elements in Campus Solutions. This is used to modify existing users and/or roles","icon":10506,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10506","groups":[17],"key":""},{"id":"48","name":"Staff Support","descriptionHtml":"Please type in your issue or question. You may use the description box to put in more information or attach screenshots.","callToAction":"Staff Support","introHtml":"For general assistance inquiries. If you need immediate assistance, please contact us at x6800. If you need assistance with your mySDCCD password, hardware, or any non-Campus Solutions related issues, please contact the IT help desk at x7000","icon":10466,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[13],"key":""},{"id":"69","name":"New Feature/Enhancement","descriptionHtml":"","callToAction":"New Feature/Enhancement","introHtml":"Is there something you would like to change with Campus Solutions? Please be sure to let us know by submitting your suggestions, feedback and ideas here.","icon":10498,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10498","groups":[13],"key":""},{"id":"88","name":"Research Request Form","descriptionHtml":"To help our office understand the parameters of your request, please complete the form below. If you are unsure how to answer any of the questions, please contact the OIRP office and a team member will help you complete it: research@sdccd.edu. Once you submit the form, you will receive a copy with your responses via email. A member of the OIRP team will follow up if there are any questions regarding your request. We look forward to supporting your work!","callToAction":"Research Request Form","introHtml":"This form is used to submit research requests. Requests will be reviewed by the Office of Institutional Research and Planning.","icon":10533,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10533","groups":[13],"key":""},{"id":"75","name":"Financial Aid Form/Verification","descriptionHtml":"","callToAction":"Financial Aid Form/Verification","introHtml":"This form is used to submit documents and forms securely to the Financial Aid Office.","icon":10484,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10484","groups":[11],"key":""},{"id":"81","name":"Faculty Forms","descriptionHtml":"Faculty must use their @sdccd.edu email address when submitting forms to verify identity.","callToAction":"Faculty Forms","introHtml":"Secure way for faculty to submit forms online.","icon":10536,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10536","groups":[12],"key":""},{"id":"100","name":"State Chancellor's Relief Fund","descriptionHtml":"California has passed Senate Bill 116 which provides local assistance funds to be used by California Community Colleges to provider disaster relief emergency student financial aid to students. San Diego City, Mesa and Miramar Colleges are using the emergency funds to provide grants directly to students. These funds are meant to help students pay expenses for technology, health care, childcare, course materials, rent, food, moving or other expenses incurred this semester.","callToAction":"State Chancellor's Relief Fund","introHtml":"California passed Senate Bill 116 which makes available emergency grants to be used to provide disaster relief emergency student financial aid to California community college students.","icon":10535,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10535","groups":[11],"key":""},{"id":"86","name":"Application for United Way Grant","descriptionHtml":"Please be sure to answer all questions or your application will be declined. Be sure to type in your Student ID number correctly and select the college or CE campus that you consider your primary campus. Students must be: * Enrolled in Fall 2020 * Did not file a 1040s Form (not eligible for Unemployment) or not formally eligible for CARES Act, and * Have your employment impacted by COVID-19","callToAction":"Application for United Way Grant","introHtml":"The United Way of San Diego County grant is made to provide flexible resources to students impacted by layoffs and reduced working hours implemented by employers as a result of the COVID-19 crisis.","icon":10577,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10577","groups":[],"key":""},{"id":"78","name":"CARES Act Fund Grant Request Form","descriptionHtml":"This application is for Continuing Education students only. The CARES Act provides emergency financial assistance to students for expenses related to the disruption of campus operations due to coronavirus. The San Diego Community College District will use a portion of the CARES Act funds to provide grants directly to students. These funds are meant to help students pay expenses for technology, health care, childcare, course materials, rent, food, moving or other expenses incurred this semester. While we want to distribute these funds to as many students as possible, funding is limited. To qualify for the grant, you must: * Be enrolled in Fall 2020. * Have experienced financial hardship and expenses related to the COVID-19 pandemic. ","callToAction":"CARES Act Fund Grant Request Form","introHtml":"The CARES Act Fund provides emergency financial assistance to students for expenses related to the disruption of campus operations due to coronavirus as stipulated by the Coronavirus Aid, Relief, and Economic Security Act (CARES) Act.","icon":10535,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10535","groups":[17],"key":""},{"id":"54","name":"College Student Help","descriptionHtml":"Please fill out the form with as much information as possible for us to assist you. Please note this is only for College students taking classes at San Diego City College, San Diego Mesa College or San Diego Miramar College. Continuing Education (Non-Credit/Adult) students should use this <a href=\"https://mysdccd.atlassian.net/servicedesk/customer/portal/4/group/19/create/82\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">help desk ticket</a>.","callToAction":"College Student Help","introHtml":"[For College Students Only] Have a question or need assistance? Select this option to contact our support desk.","icon":10526,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10526","groups":[11],"key":""}],"reqGroups":[{"id":11,"name":"Help for College Students"},{"id":22,"name":"Help for Continuing Education (Noncredit Adult) Students"},{"id":12,"name":"Help for Faculty"},{"id":13,"name":"Help for Staff/Managers"},{"id":17,"name":"District Use Only"}],"orderMapping":{"22":[82],"17":[101,40,51,78,98],"24":[78],"11":[54,62,71,77,75,100],"12":[57,81],"15":[40,51],"13":[48,88,63,69],"14":[40,51]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ee9b071a-4cc2-3bfa-88b9-af679afe60fd","appLinkName":"System Confluence","appLinkUrl":"https://mysdccd.atlassian.net/wiki","spaceKey":"MYS","spaceName":"Workcenter","spaceUrl":"https://mysdccd.atlassian.net/wiki/spaces/MYS"},"labels":[],"projectKey":"SRV","serviceDeskId":4},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SRV","userLanguageHeader":"WELCOME","userLanguageMessageWiki":"Please follow us on twitter @mySDCCD for status updates and maintenance alerts.","defaultLanguageHeader":"WELCOME","defaultLanguageMessage":"Please follow us on twitter @mySDCCD for status updates and maintenance alerts.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"mySDCCD Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://mysdccd.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}