Jira Service Management

{"xsrfToken":"4414bda1222eb238dc10ed338962787756c1ad50_lout","branding":{"id":"17","key":"fsd","name":"Faculty Support Desk","portalBaseUrl":"/servicedesk/customer/portal/17","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/17/10","theme":{"headerBGColor":"#538ba6","headerLinkColor":"#ffffff","headerLinkHoverColor":"#6facc9","headerLinkHoverBGColor":"#6facc9","headerBadgeColor":"#6facc9"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6bcba5ad-090c-4bd2-a32b-48364360ece3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMDQyMjRkZS03MjQ5LTQ5MmItOWMwMC0wYTg4YTkyOTI4ODQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZiY2JhNWFkLTA5MGMtNGJkMi1hMzJiLTQ4MzY0MzYwZWNlMyI6WyJyZWFkIl19LCJleHAiOjE3MDIyNDgwMTgsIm5iZiI6MTcwMjI0NzQxOH0.1ydh0paTCd99ifX13Sv0Yu-mJL1xcYoca0sGFP9YBqY&client=d04224de-7249-492b-9c00-0a88a9292884&mode=fit","logoId":"6bcba5ad-090c-4bd2-a32b-48364360ece3","isLogoAvailable":true,"helpCenterTitle":"mySDCCD Service Desk","sharedPortalName":"mySDCCD Service Desk","userInitialAnnouncementHeader":"Thanksgiving hours","userInitialAnnouncementMessageWiki":"The San Diego Community College District will be closed for the Thanksgiving Holidays. We will be closed at 4:30pm today and will reopen on Monday, November 27th.","translations":{"en-US":{"helpCenterTitle":"mySDCCD Service Desk","sharedPortalName":"mySDCCD Service Desk","announcementHeader":"Thanksgiving hours","announcementMessage":"The San Diego Community College District will be closed for the Thanksgiving Holidays. We will be closed at 4:30pm today and will reopen on Monday, November 27th.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#009999","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"17","key":"fsd","projectId":10035,"serviceDeskId":17,"name":"Faculty Support Desk","description":"For faculty related items with Campus Solutions, flex, faculty forms, student evaluations requests etc. submit a Faculty Help Ticket below.\nFor IT related issues such as PeopleSoft password resets, SDCCD email, office hardware and software (including Microsoft Office 365), please contact the IT Help Desk at ithelp@sdccd.edu or (619) 388-7000.\nFor HR related issues, such as payroll, timesheets, and benefits questions, please contact Human Resources at sdccdhr@sdccd.edu.","portalBaseUrl":"/servicedesk/customer/portal/17","onlyPortal":false,"reqTypes":[{"id":"381","name":"Faculty Forms","descriptionHtml":"Faculty must use their @sdccd.edu email address when submitting forms to verify identity.","callToAction":"Faculty Forms","introHtml":"Secure way for faculty to submit forms online.","icon":10536,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[64],"key":""},{"id":"387","name":"General Help","descriptionHtml":"","callToAction":"General Help","introHtml":"If you need assistance with the Faculty Portal or Counselor support in general, click here. Please note, for issues accessing the portal please contact the IT Help Desk at ithelp@sdccd.edu or 619-388-7000","icon":10458,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[64],"key":""},{"id":"363","name":"Online Learning Pathways Help","descriptionHtml":"If you need assistance with Canvas please call the Canvas Faculty Support number at 1-844-612-7422. Or fill out the Canvas Assistance form.","callToAction":"Online Learning Pathways Help","introHtml":"NOT READY DO NOT USE!","icon":10526,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[76],"key":""},{"id":"489","name":"Public Safety Course Submission","descriptionHtml":"","callToAction":"Public Safety Course Submission","introHtml":"","icon":10552,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10552","groups":[64],"key":""},{"id":"390","name":"Help","descriptionHtml":"","callToAction":"Help","introHtml":"Get general assistance on Campus Solutions/mySDCCD","icon":10492,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"359","name":"Online Faculty Certification Program Enrollment Request","descriptionHtml":"The Online Faculty Certification Program will require at least 20 hours of your time. The 2020-2021 cycle of the Online Faculty Certification Program will be ending on June, 30 2021. We will be closing enrollments for this course on June 18, 2021. Any enrollment requests submitted after June 18, 2021 will be enrolled into the 2021-2022 cycle of the Online Faculty Certification Program starting June 20th, 2021. After submitting this form Online Learning Pathways will enroll you in the SDCCD Online Faculty Certification Program and create a development course for you to work with. FLEX NUMBERS Mesa, City, Miramar – District Flex #5001 Continuing Education - Flex - 16067","callToAction":"Online Faculty Certification Program Enrollment Request","introHtml":"NOT READY DO NOT USE!","icon":10482,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[],"key":""}],"reqGroups":[{"id":64,"name":"For Faculty"},{"id":76,"name":"Testing - NO NOT USE"}],"orderMapping":{"64":[489,381,387],"76":[363],"61":[356,359,363]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ee9b071a-4cc2-3bfa-88b9-af679afe60fd","appLinkName":"System Confluence","appLinkUrl":"https://mysdccd.atlassian.net/wiki","spaceKey":"MYS","spaceName":"mySDCCD Info Hub","spaceUrl":"https://mysdccd.atlassian.net/wiki/spaces/MYS","isServer":false},"labels":[],"projectKey":"FSD","serviceDeskId":17,"kbLinkDomainURLs":["https://mysdccd.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":17,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMDQyMjRkZS03MjQ5LTQ5MmItOWMwMC0wYTg4YTkyOTI4ODQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDIyNDg2MTgsIm5iZiI6MTcwMjI0NzQxOH0.ZlSfwVQEYb3U0S7TWgIAV-i5AIo6Czgx6wSdrXw9nL0","targetCollection":"upload-project-10035","endpointUrl":"https://api.media.atlassian.com","clientId":"d04224de-7249-492b-9c00-0a88a9292884","tokenDurationInMins":20}},"reqCreate":{"id":387,"projectId":10035,"form":{"name":"General Help","descriptionHtml":"","callToAction":"General Help","intro":"If you need assistance with the Faculty Portal or Counselor support in general, click here. Please note, for issues accessing the portal please contact the IT Help Desk at ithelp@sdccd.edu or 619-388-7000","instructions":"","icon":10458,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_10455","fieldConfigId":"10572","label":"I need help with...","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11191","label":"Attendance Roster","selected":false,"children":[]},{"value":"11193","label":"Class Roster/Census Roster","selected":false,"children":[]},{"value":"11194","label":"Flex","selected":false,"children":[]},{"value":"11188","label":"Logging In to mySDCCD","selected":false,"children":[]},{"value":"11189","label":"Setting Preferred Name","selected":false,"children":[]},{"value":"11192","label":"Submitting Grades","selected":false,"children":[]},{"value":"11190","label":"TAO/Faculty Assignment","selected":false,"children":[]},{"value":"11198","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10177","fieldConfigId":"10290","label":"Member Type","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10267"],"values":[{"value":"10266","label":"Student","selected":false,"children":[]},{"value":"10267","label":"Faculty","selected":false,"children":[]},{"value":"10337","label":"Counselor","selected":false,"children":[]},{"value":"10268","label":"Staff","selected":false,"children":[]},{"value":"10269","label":"Manager","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_10173","fieldConfigId":"10286","label":"First Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10189","fieldConfigId":"10302","label":"Last Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10088","fieldConfigId":"10195","label":"Employee ID","description":"This is your ten digit Employee ID","descriptionHtml":"This is your ten digit Employee ID","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_10190","fieldConfigId":"10303","label":"Device","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10276","label":"Computer","selected":false,"children":[]},{"value":"10277","label":"Laptop","selected":false,"children":[]},{"value":"10278","label":"Chromebook","selected":false,"children":[]},{"value":"10279","label":"iPad","selected":false,"children":[]},{"value":"10280","label":"Tablet","selected":false,"children":[]},{"value":"10281","label":"iPhone","selected":false,"children":[]},{"value":"10282","label":"Android Phone","selected":false,"children":[]},{"value":"10283","label":"Mac/Macbook","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10191","fieldConfigId":"10304","label":"Browser","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10284","label":"Chrome","selected":false,"children":[]},{"value":"10285","label":"Firefox","selected":false,"children":[]},{"value":"10286","label":"Internet Explorer","selected":false,"children":[]},{"value":"10287","label":"Safari","selected":false,"children":[]},{"value":"10288","label":"Microsoft Edge","selected":false,"children":[]},{"value":"10289","label":"Opera","selected":false,"children":[]},{"value":"10290","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Please attach any additional documentation associated with your request.","descriptionHtml":"Please attach any additional documentation associated with your request.","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/17/create/387","requestValidateBaseUrl":"/servicedesk/customer/portal/17/validate/387","calendarParams":{"firstDay":0,"date":"2023-12-10T14:30:18-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%m/%d/%y","dateTimeIfFormat":"%m/%d/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ee9b071a-4cc2-3bfa-88b9-af679afe60fd","appLinkName":"System Confluence","appLinkUrl":"https://mysdccd.atlassian.net/wiki","spaceKey":"MYS","spaceName":"mySDCCD Info Hub","spaceUrl":"https://mysdccd.atlassian.net/wiki/spaces/MYS","isServer":false},"labels":[],"projectKey":"FSD","serviceDeskId":17,"kbLinkDomainURLs":["https://mysdccd.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMDQyMjRkZS03MjQ5LTQ5MmItOWMwMC0wYTg4YTkyOTI4ODQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDIyNDg2MTgsIm5iZiI6MTcwMjI0NzQxOH0.ZlSfwVQEYb3U0S7TWgIAV-i5AIo6Czgx6wSdrXw9nL0","targetCollection":"upload-project-10035","endpointUrl":"https://api.media.atlassian.com","clientId":"d04224de-7249-492b-9c00-0a88a9292884","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/17?xdm_e=https%3A%2F%2Fmysdccd.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI2YTFkYzIyNGIwNGY1ZGVlNTQ5ZjQ1MGE2ZDNjN2QzOWM0NGUyYWFhMDg4MTFkMjEyYzYzZGIyZmQ4Nzg4NzBkIiwiaXNzIjoiNTRjMGJjZWItODU0YS0zNjcwLWJjNmMtMTc3ODA5N2MxMjY0IiwiY29udGV4dCI6e30sImV4cCI6MTcwMjI0ODMxOCwiaWF0IjoxNzAyMjQ3NDE4fQ.b7Fep93UJvgWVDkZ_eeL8ApWSiX9s6BliFm2tdAhxWg\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjU0YzBiY2ViLTg1NGEtMzY3MC1iYzZjLTE3NzgwOTdjMTI2NCIsImNvbnRleHQiOnsiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IkZTRCIsImlkIjoiMTAwMzUifX19LCJleHAiOjE3MDIyNDgzMTgsImlhdCI6MTcwMjI0NzQxOH0.X29s55JcyOaTVA3z5I6PXXuQ31mbqNMHSanOp6fn71A\", \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"FSD\\\",\\\"id\\\":\\\"10035\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"FSD\\\",\\\"project.id\\\":\\\"10035\\\",\\\"servicedesk.serviceDeskId\\\":\\\"17\\\",\\\"servicedesk.requestTypeId\\\":\\\"387\\\"}\",\n \"timeZone\":\"America/Los_Angeles\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://mysdccd.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}