{"xsrfToken":"f41fa65bcff167fdf0b95dcfcaccb26e9caf2aee_lout","branding":{"id":"17","key":"fsd","name":"Faculty Support Desk","portalBaseUrl":"/servicedesk/customer/portal/17","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/17/10","theme":{"headerBGColor":"#538ba6","headerLinkColor":"#ffffff","headerLinkHoverColor":"#6facc9","headerLinkHoverBGColor":"#6facc9","headerBadgeColor":"#6facc9"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6bcba5ad-090c-4bd2-a32b-48364360ece3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMDQyMjRkZS03MjQ5LTQ5MmItOWMwMC0wYTg4YTkyOTI4ODQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZiY2JhNWFkLTA5MGMtNGJkMi1hMzJiLTQ4MzY0MzYwZWNlMyI6WyJyZWFkIl19LCJleHAiOjE3NDc5NjI0NDQsIm5iZiI6MTc0Nzk2MTg0NH0.tIXfsuCqvuL5AiJkegutHwEBH5ifvixO-jT4Z7oIeWI&client=d04224de-7249-492b-9c00-0a88a9292884&mode=fit","logoId":"6bcba5ad-090c-4bd2-a32b-48364360ece3","isLogoAvailable":true,"helpCenterTitle":"mySDCCD Service Desk","sharedPortalName":"mySDCCD Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"mySDCCD Service Desk","sharedPortalName":"mySDCCD Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#31a9e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMDQyMjRkZS03MjQ5LTQ5MmItOWMwMC0wYTg4YTkyOTI4ODQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDc5NjI0NDQsIm5iZiI6MTc0Nzk2MTg0NH0.tUA1cDSAHXoY3seo_rXrYXNmjWVS0YIT6_GU7NlTnr0&client=d04224de-7249-492b-9c00-0a88a9292884&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#31a9e0","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"17","key":"fsd","projectId":10035,"serviceDeskId":17,"name":"Faculty Support Desk","description":"<p>For faculty related items with Campus Solutions, flex, faculty forms, student evaluations requests etc. submit a Faculty Help Ticket below.</p>\n<p>For IT related issues such as PeopleSoft password resets, SDCCD email, office hardware and software (including Microsoft Office 365), please contact the IT Help Desk at ithelp@sdccd.edu or (619) 388-7000.</p>\n<p>For HR related issues, such as payroll, timesheets, and benefits questions, please contact Human Resources at sdccdhr@sdccd.edu.</p>","portalBaseUrl":"/servicedesk/customer/portal/17","reqTypes":[{"id":"381","name":"Faculty Forms","descriptionHtml":"<p>Faculty must use their @sdccd.edu email address when submitting forms to verify identity.</p>","callToAction":"Faculty Forms","introHtml":"<p>Secure way for faculty to submit forms online.</p>","icon":10536,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[64],"key":""},{"id":"387","name":"General Help","descriptionHtml":"","callToAction":"General Help","introHtml":"<p>If you need assistance with the Faculty Portal or Counselor support in general, click here. Please note, for issues accessing the portal please contact the IT Help Desk at ithelp@sdccd.edu or 619-388-7000</p>","icon":10458,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[64],"key":""},{"id":"489","name":"Public Safety Course Submission","descriptionHtml":"","callToAction":"Public Safety Course Submission","introHtml":"<p>For submitting public safety courses for processing. Miramar College Only.</p>","icon":10552,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10552","groups":[64],"key":""},{"id":"573","name":"Report Fraudulent Enrollment","descriptionHtml":"<p>Please fill out as much information as possible.</p>","callToAction":"Report Fraudulent Enrollment","introHtml":"<p>For reporting possible fraudulent enrollment in your class.</p>","icon":10621,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10621","groups":[64],"key":""},{"id":"390","name":"Help","descriptionHtml":"","callToAction":"Help","introHtml":"<p>Get general assistance on Campus Solutions/mySDCCD</p>","icon":10492,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"363","name":"Online Learning Pathways Help","descriptionHtml":"<p>If you need assistance with Canvas please call the Canvas Faculty Support number at 1-844-612-7422. Or fill out the Canvas Assistance form.</p>","callToAction":"Online Learning Pathways Help","introHtml":"<p>NOT READY DO NOT USE!</p>","icon":10526,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""}],"reqGroups":[{"id":64,"name":"For Faculty"}],"orderMapping":{"64":[387,381,489,573],"61":[356,363]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ee9b071a-4cc2-3bfa-88b9-af679afe60fd","appLinkName":"System Confluence","appLinkUrl":"https://mysdccd.atlassian.net/wiki","spaceKey":"MYS","spaceName":"mySDCCD Info Hub","spaceUrl":"https://mysdccd.atlassian.net/wiki/spaces/MYS","isServer":false},"labels":[],"projectKey":"FSD","serviceDeskId":17,"kbLinkDomainURLs":["https://mysdccd.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":17,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMDQyMjRkZS03MjQ5LTQ5MmItOWMwMC0wYTg4YTkyOTI4ODQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc5NjMwNDQsIm5iZiI6MTc0Nzk2MTg0NH0.zWTmOvVGLz4k7XAAWdmedkuRnO7Qoi1qOgFIe9wXQzE","targetCollection":"upload-project-10035","endpointUrl":"https://api.media.atlassian.com","clientId":"d04224de-7249-492b-9c00-0a88a9292884","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":387,"projectId":10035,"form":{"name":"General Help","descriptionHtml":"","callToAction":"General Help","intro":"<p>If you need assistance with the Faculty Portal or Counselor support in general, click here. Please note, for issues accessing the portal please contact the IT Help Desk at ithelp@sdccd.edu or 619-388-7000</p>","instructions":"","icon":10458,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10177","fieldConfigId":"10290","label":"Member Type","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10267"],"values":[{"value":"10266","label":"Student","selected":false,"children":[]},{"value":"10267","label":"Faculty","selected":false,"children":[]},{"value":"10337","label":"Counselor","selected":false,"children":[]},{"value":"10268","label":"Staff","selected":false,"children":[]},{"value":"10269","label":"Manager","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10173","fieldConfigId":"10286","label":"First Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10189","fieldConfigId":"10302","label":"Last Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/17/create/387","requestValidateBaseUrl":"/servicedesk/customer/portal/17/validate/387","calendarParams":{"firstDay":0,"date":"2025-05-22T17:57:24-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%m/%d/%y","dateTimeIfFormat":"%m/%d/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ee9b071a-4cc2-3bfa-88b9-af679afe60fd","appLinkName":"System Confluence","appLinkUrl":"https://mysdccd.atlassian.net/wiki","spaceKey":"MYS","spaceName":"mySDCCD Info Hub","spaceUrl":"https://mysdccd.atlassian.net/wiki/spaces/MYS","isServer":false},"labels":[],"projectKey":"FSD","serviceDeskId":17,"kbLinkDomainURLs":["https://mysdccd.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMDQyMjRkZS03MjQ5LTQ5MmItOWMwMC0wYTg4YTkyOTI4ODQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc5NjMwNDQsIm5iZiI6MTc0Nzk2MTg0NH0.zWTmOvVGLz4k7XAAWdmedkuRnO7Qoi1qOgFIe9wXQzE","targetCollection":"upload-project-10035","endpointUrl":"https://api.media.atlassian.com","clientId":"d04224de-7249-492b-9c00-0a88a9292884","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1,"updated":"2025-04-09T20:31:07.730017095Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[387,363],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Faculty Support","submit":{"lock":true,"pdf":false},"templateFormUuid":"af63e210-0419-4f0a-bc93-b491b677d2fe"},"layout":[{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"1e23a327-5b99-464c-a78d-76d32e85a79e"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"b204c16b-ef76-409a-a67b-feb032e6e451"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":54},"layout":"default","localId":"67666198-d658-4d41-92c2-713cda7556fa"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"0128e850-dede-4e31-a03a-228fe4ebfd14"},"content":[{"type":"text","text":"Please indicate the course you need assistance with. If you have additional courses, please enter it in the description section."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":78},"layout":"default","localId":"50979472-972e-4ce2-a58d-cff1434fd229"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":66.66},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":58},"layout":"default","localId":"a49c675d-10f2-4903-8b3b-e9c423b5b59d"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":59},"layout":"default","localId":"d7c3ca2d-43f8-4bca-83a7-fd8802a96e4c"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":64},"layout":"default","localId":"126cbc25-c3c0-4f4b-b588-dfca4c7c5139"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":65},"layout":"default","localId":"2f4567b8-3a56-44c7-a289-5a05335b5131"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"e89c6e44-4d40-403c-9184-ec7137741540"},"content":[{"type":"text","text":"Please enter in the preferred name you would like to use."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":60},"layout":"default","localId":"3ec667b3-1578-4462-b99f-ee24d20ed0e5"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"7290bdcf-280d-4363-a3b2-16bcfbf9ca02"},"content":[{"type":"text","text":"Note: Legal name changes should be done through People, Culture and Technology. Please visit: "},{"type":"inlineCard","attrs":{"url":"https://www.sdccd.edu/about/departments-and-offices/human-resources/index.aspx"}},{"type":"text","text":" "}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":66},"layout":"default","localId":"9b41e514-ea44-46cb-abf6-ee8dc4192ce7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":67},"layout":"default","localId":"164503b7-93f7-4898-8892-a96b62075a5c"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":109},"layout":"default","localId":"c360c84b-1763-483d-9270-b4a333b73c6e"}},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"6c5f8fd8-836b-4643-bea1-8634293391ae"},"content":[{"type":"text","text":"As of Monday, July 15, 2024, the San Diego Community College District has switched to Single Sign-On as the new method for logging into Canvas. "}]},{"type":"paragraph","attrs":{"localId":"c0a71b0d-048b-4672-9657-e9df9540f3cd"},"content":[{"type":"text","text":"SSO means that faculty and students will be able to use their SDCCD Email to sign into Canvas."}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"143f3073-6d0a-4bba-a616-ae4399741141"},"content":[{"type":"text","text":"For technical support such as how to create modules and assignments, insert pictures, troubleshooting or how to use Canvas, please log into Canvas and use the "},{"type":"text","text":"Help","marks":[{"type":"strong"}]},{"type":"text","text":" button to "},{"type":"text","text":"call or chat ","marks":[{"type":"strong"}]},{"type":"text","text":"with Canvas."}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"143f3073-6d0a-4bba-a616-ae4399741141"},"content":[{"type":"text","text":"For Students: ","marks":[{"type":"strong"}]},{"type":"text","text":"For technical assistance, the Canvas helpdesk staff are standing by 24/7 to assist you. Student Support Hotline: 1-844-612-7421."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"143f3073-6d0a-4bba-a616-ae4399741141"},"content":[{"type":"text","text":"For Faculty:","marks":[{"type":"strong"}]},{"type":"text","text":" For immediate assistance for faculty, staff, or management. You have the option of using Canvas Chat or by calling Canvas Faculty Support (24/7) at 1-844-612-7422. Otherwise fill out the form as we will assist you as soon as possible."}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":102},"layout":"default","localId":"baecfb7c-16d2-4c62-9bb8-7790d64234ca"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":103},"layout":"default","localId":"f50ee2d3-e506-4b0a-b9de-61c8765d10e6"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"844e1b4d-b3c9-4e92-b603-26f2ec61133b"},"content":[{"type":"text","text":"Schedule a 1-1 consultation to review course design support (course presentation, RSI/interaction, accessibility, video best practices, AI, and District supported tools/product implementation, and more!"}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"cf91d7d1-16ea-4016-a126-600203053327"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"81fab5c9-9c1a-4acb-9bca-c8b9a1fe8ad6"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"d6fd75bb-e7c2-432f-a503-1b564c66109e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"631f4dee-036f-4980-b30c-cbd4abfa877d"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"d8087ff3-be4c-4e76-a276-de7a0b666216"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":30},"layout":"default","localId":"1c7a22f3-4382-4b92-a8f6-c2f00f7f4d6f"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"1d6db154-ef8c-41ec-9ac9-89f9840d9740"},"content":[{"type":"text","text":"Canvas Development Shell request form for department/project-related requests. "}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"c6958c15-3ece-4543-9a54-ece415c68a10"},"content":[{"type":"text","text":"Class Canvas shells are created automatically, no request is needed. "}]},{"type":"paragraph","attrs":{"localId":"2b457ce0-0299-432b-baa9-d80792d8e70e"},"content":[{"type":"text","text":"Development shells contain no live students and are used to save an editable copy of your course. "}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":24},"layout":"default","localId":"372359e0-d0a4-4add-b752-354d2f7831bd"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"58b3e381-46c0-4f94-ab6f-46cfa9a3c02d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":75},"layout":"default","localId":"d043f454-e3ad-4fdd-aaae-46398447ff85"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"6cc84205-2374-443e-8147-ea8f9810796b"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"810bbd12-4a6b-4257-8e95-2775a9372f81"},"content":[{"type":"text","text":"Unable to access Canvas. "}]}]},{"type":"paragraph","attrs":{"localId":"cbd8545c-d9dd-4e4a-af5a-a2c2c1336523"},"content":[{"type":"text","text":"Logging into Canvas:","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"452a3433-24d1-4518-9b69-779729dd9ff5"},"content":[{"type":"text","text":"Visit "},{"type":"text","text":"https://sdccd.instructure.com","marks":[{"type":"link","attrs":{"href":"https://sdccd.instructure.com/"}},{"type":"strong"}]},{"type":"text","text":".","marks":[{"type":"strong"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"84a91c90-7cbb-41ab-812d-09f1dd93879b"},"content":[{"type":"text","text":"Enter your SDCCD email address and MySDCCD password."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"8001467d-6c10-498e-99c0-041fa0ef6460"},"content":[{"type":"text","text":"Enter the authentication code based on the chosen method."}]}]}]},{"type":"paragraph","attrs":{"localId":"cbd8545c-d9dd-4e4a-af5a-a2c2c1336523"},"content":[{"type":"text","text":"Login Support:","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"cbd8545c-d9dd-4e4a-af5a-a2c2c1336523"},"content":[{"type":"text","text":"For employees, ","marks":[{"type":"strong"}]},{"type":"text","text":"please use the "},{"type":"text","text":"ITS Support Service Desk","marks":[{"type":"link","attrs":{"href":"https://help.sdccd.edu/support/home"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"74ec56f1-377f-4487-a0b6-d695b374f557"},"content":[{"type":"text","text":"Student Resources:","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"4de4fee4-51b0-43a0-a523-ffa1f613b78e"},"content":[{"type":"text","text":"Student Email & Microsoft 365","marks":[{"type":"link","attrs":{"href":"https://www.sdccd.edu/students/student-email.aspx"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"9bf20f7d-c219-4e79-abae-2a9f964d8914"},"content":[{"type":"text","text":"Email SDCCD IT staff at "},{"type":"text","text":"support@student.sdccd.edu","marks":[{"type":"link","attrs":{"href":"mailto:support@student.sdccd.edu"}}]},{"type":"text","text":" "}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"24a58b75-c015-42b6-9686-3e77dcd838a6"},"content":[{"type":"text","text":"Call SDCCD IT staff at 619-388-1140 "}]}]}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"b00b7618-dc0e-46a1-9fe2-35f142b3c8c3"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":95},"layout":"default","localId":"e8051059-8d86-451a-a4d2-21d01495d070"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"d06470fc-3e01-46f8-ba35-b1cefb00b444"},"content":[{"type":"text","text":"Request a new Canvas account or add/remove an existing user in Canvas."}]}]},{"type":"paragraph","attrs":{"localId":"3069b670-dd19-4b77-bda0-c50c71df32aa"},"content":[{"type":"text","text":"A SDCCD email address is required if you wish to have a Canvas Account. As a reminder this is for staff and management only. Faculty who are assigned to teach for a current/upcoming semester will have their Canvas accounts automatically created."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"3471794e-dd25-4120-b01a-b1c292e01e40"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"e1fa2946-af52-4d88-a9a9-4a4bb4c55288"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"0c05ed7a-a4b2-462f-9fbe-d3253ca59f55"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"5fa8c3eb-ab41-4cf2-9f7c-946971518218"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"5895eaf2-3db3-46ed-9ac5-95b897d1221f"},"content":[{"type":"text","text":"LTI stands for Learning Tools Interoperability and is an integration standard for third party tools. Canvas supports LTI which allows third party tools to be integrated and used within Canvas. If you are requesting for an LTI installation, please be prepared to provide the following:"}]}]}]},{"type":"paragraph","attrs":{"localId":"8f809d4c-e0a9-495d-bab2-3bceb2c8f7ee"},"content":[{"type":"text","text":"*VPAT","marks":[{"type":"strong"}]},{"type":"text","text":":"}]},{"type":"paragraph","attrs":{"localId":"84576651-33a7-4816-8fa0-cc20799cdffa"},"content":[{"type":"text","text":"In an effort to create an inclusive and provide an equitable learning environment for all students, we are requesting a VPAT."}]},{"type":"paragraph","attrs":{"localId":"eabe79f8-d5bb-42b8-8fa4-c1a1b8d28bd4"},"content":[{"type":"text","text":"The Voluntary Product Accessibility Template (VPAT) is a document which evaluates how accessible a particular product is according to the Section 508 Standards. It is a self-disclosing document produced by the vendor which details each aspect of the Section 508 requirements and how the product supports each criteria."}]},{"type":"paragraph","attrs":{"localId":"81c7b883-53e2-452c-87bd-37f683cdffb0"},"content":[{"type":"text","text":"VPATs are used by buyers to determine how accessible a product is and where any potential deficiencies are. They are required by some buyers before a purchase is made. "}]},{"type":"paragraph","attrs":{"localId":"186ae196-9096-478c-b80d-14d20925f3cc"},"content":[{"type":"text","text":"*HECVAT","marks":[{"type":"strong"}]},{"type":"text","text":":"},{"type":"hardBreak"},{"type":"text","text":"The "},{"type":"text","text":"HECVAT","marks":[{"type":"link","attrs":{"href":"https://urldefense.com/v3/__https:/library.educause.edu/resources/2020/4/higher-education-community-vendor-assessment-toolkit*tools__;Iw!!PwqFijg!v2_eKMMHRATCnMEALS1ImMH7YJP1NoC5zg6pWi88nyFfPfHgEk--nMhCqop09xWJPhEzhqf-Zw0_Rm5-mME5VQ$"}}]},{"type":"text","text":" is a questionnaire framework specifically designed for higher education to measure vendor risk. Before you purchase a third-party solution, ask the solution provider to complete a HECVAT tool to confirm that information, data, and cybersecurity policies are in place to protect your sensitive institutional information and constituents' PII."}]}]},{"type":"paragraph","attrs":{"localId":"7a6fb86e-11b4-4640-8593-06ecbd346acf"},"content":[{"type":"text","text":"This form is reserved for third-party LTI requests to be integrated into Canvas."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":38},"layout":"default","localId":"6d3e0a75-fc80-4b20-ae20-98b15eb0fab4"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":39},"layout":"default","localId":"46522b19-4335-4f46-8a74-e90b2735da8e"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":40},"layout":"default","localId":"98d4b4fc-0318-493b-85fb-a596c9ff39ea"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":92},"layout":"default","localId":"717459a2-d542-4330-8b34-2b65f60c42da"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":41},"layout":"default","localId":"d018d547-d192-4cd6-822d-70f8e175c036"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":80},"layout":"default","localId":"299e760a-f822-4c2d-9822-8b087288500b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":42},"layout":"default","localId":"68fafc31-f47e-470b-a4b7-8d28dbe14245"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":93},"layout":"default","localId":"412e45f8-04ba-46c8-8a2f-3aeb36c067b6"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":94},"layout":"default","localId":"77b47835-3d46-4158-8c7e-9097634d0571"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":53},"layout":"default","localId":"3801b817-f376-4164-a705-c76a6c8a8f03"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":79},"layout":"default","localId":"3a1a89ff-8239-4586-b8c0-d2c1f3855748"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":44},"layout":"default","localId":"871b2730-907a-4a3a-8bdf-5a40cbb22153"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":63},"layout":"default","localId":"0b432fe8-9fa4-4da3-ae62-6b1000c81c10"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"d411b9ac-b29c-4d34-885a-6ffd2e1f735d"},"content":[{"type":"text","text":"Merge different courses into one course with multiple sections."}]}]},{"type":"paragraph","attrs":{"localId":"c2ce4ba2-1c73-447d-8fc1-84e3582dcd5e"},"content":[{"type":"text","text":"Request to merge/combine two (2) or more courses in Canvas. "},{"type":"text","text":"“Parent” ","marks":[{"type":"strong"}]},{"type":"text","text":"course refers to the primary course and"},{"type":"text","text":" “Child”","marks":[{"type":"strong"}]},{"type":"text","text":" course refers to a course requested to merge/combine with the primary course."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":69},"layout":"default","localId":"c3fd0145-f510-4631-ab11-02679f736787"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":70},"layout":"default","localId":"e97cd7dc-a833-430e-b5c9-80dd60824de9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":71},"layout":"default","localId":"2118bf48-0f00-4f07-87e9-ef56ef7a537a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":72},"layout":"default","localId":"e45d1b42-021c-472f-a91e-c8a1f83f0b7b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":73},"layout":"default","localId":"226fd28c-9af6-4526-a1c2-8ff0e0daabf9"}}]}],"conditions":{"98":{"t":"sh","i":{"co":{"cIds":{"109":["13622"]}}},"o":{"sIds":["6"]}},"62":{"t":"sh","i":{"co":{"cIds":{"54":["11189"]}}},"o":{"sIds":["2"]}},"37":{"t":"sh","i":{"co":{"cIds":{"109":["13626"]}}},"o":{"sIds":["10"]}},"74":{"t":"sh","i":{"co":{"cIds":{"109":["15766"]}}},"o":{"sIds":["11"]}},"15":{"t":"sh","i":{"co":{"cIds":{"109":["13625"]}}},"o":{"sIds":["9"]}},"11":{"t":"sh","i":{"co":{"cIds":{"109":["13623"]}}},"o":{"sIds":["7"]}},"56":{"t":"sh","i":{"co":{"cIds":{"54":["11191","11193","11192"]}}},"o":{"sIds":["1"]}},"55":{"t":"sh","i":{"co":{"cIds":{"54":["15749"]}}},"o":{"sIds":["4"]}},"61":{"t":"sh","i":{"co":{"cIds":{"54":["11194","11188","11190","11198"]}}},"o":{"sIds":["3"]}},"13":{"t":"sh","i":{"co":{"cIds":{"109":["13624"]}}},"o":{"sIds":["8"]}},"99":{"t":"sh","i":{"co":{"cIds":{"109":["15843"]}}},"o":{"sIds":["5"]}}},"sections":{"8":{"name":"Canvas Login Assistance","conditions":["13","55"]},"4":{"name":"OLP Support","conditions":["55"]},"5":{"name":"Canvas Support","conditions":["99","55"]},"10":{"name":"LTI Integration Request","conditions":["37","55"]},"2":{"name":"Faculty Support Preferred","conditions":["62"]},"7":{"name":"Canvas Development Shell","conditions":["11","55"]},"3":{"name":"Faculty Support General","conditions":["61"]},"11":{"name":"Cross-Listing Courses Request","conditions":["74","55"]},"9":{"name":"Create, Add, Remove User in Canvas","conditions":["15","55"]},"6":{"name":"Instructional Design","conditions":["98","55"]},"1":{"name":"Faculty Class Support","conditions":["56"]}},"questions":{"40":{"type":"te","label":"Contact Email","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"59":{"type":"ts","label":"Class Nbr","description":"e.g. 12345","validation":{"rq":false},"choices":[],"questionKey":""},"54":{"type":"cd","label":"Help Topic","description":"Please select which topic you need help with.","validation":{"rq":true},"jiraField":"customfield_10455","questionKey":""},"80":{"type":"at","label":"VPAT file attachment","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"92":{"type":"cd","label":"Term","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Fall","other":false},{"id":"2","label":"Spring","other":false}],"questionKey":""},"30":{"type":"cd","label":"Browser","description":"","validation":{"rq":false},"choices":[{"id":"10284","label":"Chrome"},{"id":"10285","label":"Firefox"},{"id":"10286","label":"Internet Explorer"},{"id":"10287","label":"Safari"},{"id":"10288","label":"Microsoft Edge"},{"id":"10289","label":"Opera"},{"id":"10290","label":"Other"}],"questionKey":""},"63":{"type":"rt","label":"Comments","description":"Please enter any comments which may help with your request.","validation":{"rq":false},"choices":[],"questionKey":""},"34":{"type":"cs","label":"Assigned Canvas Role","description":"Determine what role the user should be assigned when adding them to a Canvas Shell","validation":{"rq":false},"choices":[{"id":"13648","label":"Teacher"},{"id":"13649","label":"Student"},{"id":"13650","label":"TA"},{"id":"13651","label":"Observer"},{"id":"13652","label":"Designer"},{"id":"13653","label":"Course Evaluator","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"67":{"type":"at","label":"Attachments","description":"Please upload any screenshots or other materials to help us troubleshoot.","validation":{"rq":false},"choices":[],"questionKey":""},"93":{"type":"tl","label":"Higher Education Community Vendor Assessment Toolkit (HECVAT)","description":"Please provide the HECVAT URL (either upload a file or provide a hyperlink to a HECVAT) to identify how student information and security is facilitated. If HECVAT URL is not available, please use the HECVAT attachment below. Please contact your LTI’s customer success coordinator to obtain this information.","validation":{"rq":true},"choices":[],"questionKey":""},"12":{"type":"pg","label":"Reason for Request","description":"What is the purpose of this canvas shell.","validation":{"rq":true},"jiraField":"customfield_10644","questionKey":""},"66":{"type":"rt","label":"Details","description":"Please enter in as much information as possible to better assist.","validation":{"rq":true},"jiraField":"description","questionKey":""},"73":{"type":"rt","label":"Additional Information","description":"Please provide any additional information that may pertain to the request.","validation":{"rq":false},"choices":[],"questionKey":""},"78":{"type":"tl","label":"Label","validation":{}},"44":{"type":"pg","label":"LTI Features and Activities ","description":"List all LTI features and activity titles that you will require students to use in your course.","validation":{"rq":true},"choices":[],"questionKey":""},"33":{"type":"cd","label":"Term","description":"","validation":{"rq":true},"choices":[{"id":"13616","label":"Fall 2023"},{"id":"13617","label":"Spring 2024"},{"id":"13618","label":"Summer 2024"},{"id":"13619","label":"Fall 2024"},{"id":"13620","label":"Spring 2025"},{"id":"13621","label":"Summer 2025"}],"questionKey":""},"24":{"type":"cd","label":"Development Shell Use","description":"Development shells contain no live students and are used to save an editable copy of your course. ","validation":{"rq":true},"jiraField":"customfield_10588","questionKey":""},"94":{"type":"at","label":"HECVAT attachment","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"35":{"type":"ts","label":"User's 10-digit SDCCD ID","description":"10-digit SDCCD ID assigned the user for which this request is for.","validation":{"rq":true,"mnc":10,"mxc":10},"choices":[],"questionKey":""},"16":{"type":"cs","label":"Requesting","description":"","validation":{"rq":true},"jiraField":"customfield_10528","questionKey":""},"79":{"type":"tl","label":"Shared Secret","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"5":{"type":"tl","label":"Content Item (Title/Location)","description":"If your issue is related to a content item (page, assignment, discussion board, or quiz) please provide the title and location of the content item in question.","validation":{"rq":true},"jiraField":"customfield_10566","questionKey":""},"103":{"type":"at","label":"Attachment (optional)","description":"Attachment (e.g., screenshot)","validation":{"rq":false},"choices":[],"questionKey":""},"72":{"type":"at","label":"Attachments","description":"To request to merge/combine a Parent course with several Child courses please provide a list of additional Child course 5-digit CRNs.","validation":{"rq":false},"choices":[],"questionKey":""},"65":{"type":"at","label":"Attachments","description":"Please provide any screenshots of videos to help us troubleshoot your issue.","validation":{"rq":false},"choices":[],"questionKey":""},"71":{"type":"ts","label":"Child Course 5-Digit CRN ","description":"5-digit course number (e.g., 67890) to combine with Parent course.","validation":{"rq":true},"choices":[],"questionKey":""},"32":{"type":"ts","label":"Target Course (5-Digit CRN)","description":"5 digit course number.","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"pg","label":"Description","description":"Please provide a well defined description of the request or issue you are experiencing in Canvas. The more information you provide the better we can assist you.","validation":{"rq":true},"jiraField":"customfield_10568","questionKey":""},"36":{"type":"tl","label":"Canvas Course ID","description":"Course Shell(s) to Remove/Add User","validation":{"rq":true},"choices":[],"questionKey":""},"1":{"type":"ts","label":"Employee ID","description":"","validation":{"rq":true},"jiraField":"customfield_10088","questionKey":""},"39":{"type":"ts","label":"Contact Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"25":{"type":"tl","label":"Development Shell Title","description":"","validation":{"rq":true},"jiraField":"customfield_10589","questionKey":""},"60":{"type":"tl","label":"Preferred Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"14":{"type":"pg","label":"Additional Information","description":"If you have contacted IT for support and still require assistance, please provide any additional information that may pertain to your issue.","validation":{"rq":false},"choices":[],"questionKey":""},"102":{"type":"rt","label":"Description of issue","description":"Please provide a description of the issue being experienced.","validation":{"rq":true},"choices":[],"questionKey":""},"69":{"type":"cd","label":"Term","description":"","validation":{"rq":true},"choices":[{"id":"4","label":"Fall 2024","other":false},{"id":"2","label":"Spring 2024","other":false},{"id":"3","label":"Summer 2024","other":false},{"id":"5","label":"Spring 2025","other":false}],"questionKey":""},"95":{"type":"at","label":"Attachment (optional)","description":"Attach an image of issue (e.g., error message received) ","validation":{"rq":false},"choices":[],"questionKey":""},"58":{"type":"tl","label":"Course","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"64":{"type":"rt","label":"Details","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"53":{"type":"tl","label":"Consumer Key","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"42":{"type":"tl","label":"Publisher's LTI Installation Instructions URL","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"75":{"type":"cd","label":"College/Site","description":"Please select your college or site from the drop-down menu below.","validation":{"rq":true},"choices":[{"id":"4","label":"City College","other":false},{"id":"7","label":"College of Continuing Education","other":false},{"id":"5","label":"Mesa College","other":false},{"id":"6","label":"Miramar College","other":false},{"id":"8","label":"District Office","other":false}],"questionKey":""},"109":{"type":"cs","label":"Type of Issue","description":"","validation":{"rq":true},"jiraField":"customfield_10634","questionKey":""},"70":{"type":"ts","label":"Parent Course 5-Digit CRN ","description":"5-digit course number (e.g, 12345) for primary course.","validation":{"rq":true,"mnc":5,"mxc":5},"choices":[],"questionKey":""},"2":{"type":"cd","label":"Role","description":"","validation":{"rq":true},"jiraField":"customfield_10585","questionKey":""},"38":{"type":"tl","label":"Publisher Company Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"29":{"type":"cd","label":"Device","description":"","validation":{"rq":false},"choices":[{"id":"10276","label":"Computer"},{"id":"10277","label":"Laptop"},{"id":"10278","label":"Chromebook"},{"id":"10279","label":"iPad"},{"id":"10280","label":"Tablet"},{"id":"10281","label":"iPhone"},{"id":"10282","label":"Android Phone"},{"id":"10283","label":"Mac/Macbook"}],"questionKey":""},"41":{"type":"tl","label":"Provide VPAT URL (VPAT is required for installation). If URL is not available please provide Publisher's Website in the required field below. ","description":"Publishers will normally have a VPAT (Voluntary Product Accessibility Template) on their website (search: Accessibility). Please provide URL or attach file. If VPAT URL is not provided process may be delayed. Please contact your LTI’s customer success coordinator to obtain this information.","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"af63e210-0419-4f0a-bc93-b491b677d2fe"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1,"updated":"2025-04-09T20:31:07.730017095Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[387,363],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Faculty Support","submit":{"lock":true,"pdf":false},"templateFormUuid":"af63e210-0419-4f0a-bc93-b491b677d2fe"},"layout":[{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"1e23a327-5b99-464c-a78d-76d32e85a79e"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"b204c16b-ef76-409a-a67b-feb032e6e451"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":54},"layout":"default","localId":"67666198-d658-4d41-92c2-713cda7556fa"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"0128e850-dede-4e31-a03a-228fe4ebfd14"},"content":[{"type":"text","text":"Please indicate the course you need assistance with. If you have additional courses, please enter it in the description section."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":78},"layout":"default","localId":"50979472-972e-4ce2-a58d-cff1434fd229"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":66.66},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":58},"layout":"default","localId":"a49c675d-10f2-4903-8b3b-e9c423b5b59d"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":59},"layout":"default","localId":"d7c3ca2d-43f8-4bca-83a7-fd8802a96e4c"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":64},"layout":"default","localId":"126cbc25-c3c0-4f4b-b588-dfca4c7c5139"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":65},"layout":"default","localId":"2f4567b8-3a56-44c7-a289-5a05335b5131"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"e89c6e44-4d40-403c-9184-ec7137741540"},"content":[{"type":"text","text":"Please enter in the preferred name you would like to use."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":60},"layout":"default","localId":"3ec667b3-1578-4462-b99f-ee24d20ed0e5"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"7290bdcf-280d-4363-a3b2-16bcfbf9ca02"},"content":[{"type":"text","text":"Note: Legal name changes should be done through People, Culture and Technology. Please visit: "},{"type":"inlineCard","attrs":{"url":"https://www.sdccd.edu/about/departments-and-offices/human-resources/index.aspx"}},{"type":"text","text":" "}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":66},"layout":"default","localId":"9b41e514-ea44-46cb-abf6-ee8dc4192ce7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":67},"layout":"default","localId":"164503b7-93f7-4898-8892-a96b62075a5c"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":109},"layout":"default","localId":"c360c84b-1763-483d-9270-b4a333b73c6e"}},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"6c5f8fd8-836b-4643-bea1-8634293391ae"},"content":[{"type":"text","text":"As of Monday, July 15, 2024, the San Diego Community College District has switched to Single Sign-On as the new method for logging into Canvas. "}]},{"type":"paragraph","attrs":{"localId":"c0a71b0d-048b-4672-9657-e9df9540f3cd"},"content":[{"type":"text","text":"SSO means that faculty and students will be able to use their SDCCD Email to sign into Canvas."}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"143f3073-6d0a-4bba-a616-ae4399741141"},"content":[{"type":"text","text":"For technical support such as how to create modules and assignments, insert pictures, troubleshooting or how to use Canvas, please log into Canvas and use the "},{"type":"text","text":"Help","marks":[{"type":"strong"}]},{"type":"text","text":" button to "},{"type":"text","text":"call or chat ","marks":[{"type":"strong"}]},{"type":"text","text":"with Canvas."}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"143f3073-6d0a-4bba-a616-ae4399741141"},"content":[{"type":"text","text":"For Students: ","marks":[{"type":"strong"}]},{"type":"text","text":"For technical assistance, the Canvas helpdesk staff are standing by 24/7 to assist you. Student Support Hotline: 1-844-612-7421."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"143f3073-6d0a-4bba-a616-ae4399741141"},"content":[{"type":"text","text":"For Faculty:","marks":[{"type":"strong"}]},{"type":"text","text":" For immediate assistance for faculty, staff, or management. You have the option of using Canvas Chat or by calling Canvas Faculty Support (24/7) at 1-844-612-7422. Otherwise fill out the form as we will assist you as soon as possible."}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":102},"layout":"default","localId":"baecfb7c-16d2-4c62-9bb8-7790d64234ca"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":103},"layout":"default","localId":"f50ee2d3-e506-4b0a-b9de-61c8765d10e6"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"844e1b4d-b3c9-4e92-b603-26f2ec61133b"},"content":[{"type":"text","text":"Schedule a 1-1 consultation to review course design support (course presentation, RSI/interaction, accessibility, video best practices, AI, and District supported tools/product implementation, and more!"}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"cf91d7d1-16ea-4016-a126-600203053327"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"81fab5c9-9c1a-4acb-9bca-c8b9a1fe8ad6"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"d6fd75bb-e7c2-432f-a503-1b564c66109e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"631f4dee-036f-4980-b30c-cbd4abfa877d"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"d8087ff3-be4c-4e76-a276-de7a0b666216"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":30},"layout":"default","localId":"1c7a22f3-4382-4b92-a8f6-c2f00f7f4d6f"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"1d6db154-ef8c-41ec-9ac9-89f9840d9740"},"content":[{"type":"text","text":"Canvas Development Shell request form for department/project-related requests. "}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"c6958c15-3ece-4543-9a54-ece415c68a10"},"content":[{"type":"text","text":"Class Canvas shells are created automatically, no request is needed. "}]},{"type":"paragraph","attrs":{"localId":"2b457ce0-0299-432b-baa9-d80792d8e70e"},"content":[{"type":"text","text":"Development shells contain no live students and are used to save an editable copy of your course. "}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":24},"layout":"default","localId":"372359e0-d0a4-4add-b752-354d2f7831bd"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"58b3e381-46c0-4f94-ab6f-46cfa9a3c02d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":75},"layout":"default","localId":"d043f454-e3ad-4fdd-aaae-46398447ff85"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"6cc84205-2374-443e-8147-ea8f9810796b"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"810bbd12-4a6b-4257-8e95-2775a9372f81"},"content":[{"type":"text","text":"Unable to access Canvas. "}]}]},{"type":"paragraph","attrs":{"localId":"cbd8545c-d9dd-4e4a-af5a-a2c2c1336523"},"content":[{"type":"text","text":"Logging into Canvas:","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"452a3433-24d1-4518-9b69-779729dd9ff5"},"content":[{"type":"text","text":"Visit "},{"type":"text","text":"https://sdccd.instructure.com","marks":[{"type":"link","attrs":{"href":"https://sdccd.instructure.com/"}},{"type":"strong"}]},{"type":"text","text":".","marks":[{"type":"strong"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"84a91c90-7cbb-41ab-812d-09f1dd93879b"},"content":[{"type":"text","text":"Enter your SDCCD email address and MySDCCD password."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"8001467d-6c10-498e-99c0-041fa0ef6460"},"content":[{"type":"text","text":"Enter the authentication code based on the chosen method."}]}]}]},{"type":"paragraph","attrs":{"localId":"cbd8545c-d9dd-4e4a-af5a-a2c2c1336523"},"content":[{"type":"text","text":"Login Support:","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"cbd8545c-d9dd-4e4a-af5a-a2c2c1336523"},"content":[{"type":"text","text":"For employees, ","marks":[{"type":"strong"}]},{"type":"text","text":"please use the "},{"type":"text","text":"ITS Support Service Desk","marks":[{"type":"link","attrs":{"href":"https://help.sdccd.edu/support/home"}}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"74ec56f1-377f-4487-a0b6-d695b374f557"},"content":[{"type":"text","text":"Student Resources:","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"4de4fee4-51b0-43a0-a523-ffa1f613b78e"},"content":[{"type":"text","text":"Student Email & Microsoft 365","marks":[{"type":"link","attrs":{"href":"https://www.sdccd.edu/students/student-email.aspx"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"9bf20f7d-c219-4e79-abae-2a9f964d8914"},"content":[{"type":"text","text":"Email SDCCD IT staff at "},{"type":"text","text":"support@student.sdccd.edu","marks":[{"type":"link","attrs":{"href":"mailto:support@student.sdccd.edu"}}]},{"type":"text","text":" "}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"24a58b75-c015-42b6-9686-3e77dcd838a6"},"content":[{"type":"text","text":"Call SDCCD IT staff at 619-388-1140 "}]}]}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"b00b7618-dc0e-46a1-9fe2-35f142b3c8c3"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":95},"layout":"default","localId":"e8051059-8d86-451a-a4d2-21d01495d070"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"d06470fc-3e01-46f8-ba35-b1cefb00b444"},"content":[{"type":"text","text":"Request a new Canvas account or add/remove an existing user in Canvas."}]}]},{"type":"paragraph","attrs":{"localId":"3069b670-dd19-4b77-bda0-c50c71df32aa"},"content":[{"type":"text","text":"A SDCCD email address is required if you wish to have a Canvas Account. As a reminder this is for staff and management only. Faculty who are assigned to teach for a current/upcoming semester will have their Canvas accounts automatically created."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"3471794e-dd25-4120-b01a-b1c292e01e40"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"e1fa2946-af52-4d88-a9a9-4a4bb4c55288"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"0c05ed7a-a4b2-462f-9fbe-d3253ca59f55"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"5fa8c3eb-ab41-4cf2-9f7c-946971518218"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"5895eaf2-3db3-46ed-9ac5-95b897d1221f"},"content":[{"type":"text","text":"LTI stands for Learning Tools Interoperability and is an integration standard for third party tools. Canvas supports LTI which allows third party tools to be integrated and used within Canvas. If you are requesting for an LTI installation, please be prepared to provide the following:"}]}]}]},{"type":"paragraph","attrs":{"localId":"8f809d4c-e0a9-495d-bab2-3bceb2c8f7ee"},"content":[{"type":"text","text":"*VPAT","marks":[{"type":"strong"}]},{"type":"text","text":":"}]},{"type":"paragraph","attrs":{"localId":"84576651-33a7-4816-8fa0-cc20799cdffa"},"content":[{"type":"text","text":"In an effort to create an inclusive and provide an equitable learning environment for all students, we are requesting a VPAT."}]},{"type":"paragraph","attrs":{"localId":"eabe79f8-d5bb-42b8-8fa4-c1a1b8d28bd4"},"content":[{"type":"text","text":"The Voluntary Product Accessibility Template (VPAT) is a document which evaluates how accessible a particular product is according to the Section 508 Standards. It is a self-disclosing document produced by the vendor which details each aspect of the Section 508 requirements and how the product supports each criteria."}]},{"type":"paragraph","attrs":{"localId":"81c7b883-53e2-452c-87bd-37f683cdffb0"},"content":[{"type":"text","text":"VPATs are used by buyers to determine how accessible a product is and where any potential deficiencies are. They are required by some buyers before a purchase is made. "}]},{"type":"paragraph","attrs":{"localId":"186ae196-9096-478c-b80d-14d20925f3cc"},"content":[{"type":"text","text":"*HECVAT","marks":[{"type":"strong"}]},{"type":"text","text":":"},{"type":"hardBreak"},{"type":"text","text":"The "},{"type":"text","text":"HECVAT","marks":[{"type":"link","attrs":{"href":"https://urldefense.com/v3/__https:/library.educause.edu/resources/2020/4/higher-education-community-vendor-assessment-toolkit*tools__;Iw!!PwqFijg!v2_eKMMHRATCnMEALS1ImMH7YJP1NoC5zg6pWi88nyFfPfHgEk--nMhCqop09xWJPhEzhqf-Zw0_Rm5-mME5VQ$"}}]},{"type":"text","text":" is a questionnaire framework specifically designed for higher education to measure vendor risk. Before you purchase a third-party solution, ask the solution provider to complete a HECVAT tool to confirm that information, data, and cybersecurity policies are in place to protect your sensitive institutional information and constituents' PII."}]}]},{"type":"paragraph","attrs":{"localId":"7a6fb86e-11b4-4640-8593-06ecbd346acf"},"content":[{"type":"text","text":"This form is reserved for third-party LTI requests to be integrated into Canvas."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":38},"layout":"default","localId":"6d3e0a75-fc80-4b20-ae20-98b15eb0fab4"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":39},"layout":"default","localId":"46522b19-4335-4f46-8a74-e90b2735da8e"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":40},"layout":"default","localId":"98d4b4fc-0318-493b-85fb-a596c9ff39ea"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":92},"layout":"default","localId":"717459a2-d542-4330-8b34-2b65f60c42da"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":41},"layout":"default","localId":"d018d547-d192-4cd6-822d-70f8e175c036"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":80},"layout":"default","localId":"299e760a-f822-4c2d-9822-8b087288500b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":42},"layout":"default","localId":"68fafc31-f47e-470b-a4b7-8d28dbe14245"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":93},"layout":"default","localId":"412e45f8-04ba-46c8-8a2f-3aeb36c067b6"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":94},"layout":"default","localId":"77b47835-3d46-4158-8c7e-9097634d0571"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":53},"layout":"default","localId":"3801b817-f376-4164-a705-c76a6c8a8f03"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":79},"layout":"default","localId":"3a1a89ff-8239-4586-b8c0-d2c1f3855748"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":44},"layout":"default","localId":"871b2730-907a-4a3a-8bdf-5a40cbb22153"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":63},"layout":"default","localId":"0b432fe8-9fa4-4da3-ae62-6b1000c81c10"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"d411b9ac-b29c-4d34-885a-6ffd2e1f735d"},"content":[{"type":"text","text":"Merge different courses into one course with multiple sections."}]}]},{"type":"paragraph","attrs":{"localId":"c2ce4ba2-1c73-447d-8fc1-84e3582dcd5e"},"content":[{"type":"text","text":"Request to merge/combine two (2) or more courses in Canvas. "},{"type":"text","text":"“Parent” ","marks":[{"type":"strong"}]},{"type":"text","text":"course refers to the primary course and"},{"type":"text","text":" “Child”","marks":[{"type":"strong"}]},{"type":"text","text":" course refers to a course requested to merge/combine with the primary course."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":69},"layout":"default","localId":"c3fd0145-f510-4631-ab11-02679f736787"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":70},"layout":"default","localId":"e97cd7dc-a833-430e-b5c9-80dd60824de9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":71},"layout":"default","localId":"2118bf48-0f00-4f07-87e9-ef56ef7a537a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":72},"layout":"default","localId":"e45d1b42-021c-472f-a91e-c8a1f83f0b7b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":73},"layout":"default","localId":"226fd28c-9af6-4526-a1c2-8ff0e0daabf9"}}]}],"conditions":{"98":{"t":"sh","i":{"co":{"cIds":{"109":["13622"]}}},"o":{"sIds":["6"]}},"62":{"t":"sh","i":{"co":{"cIds":{"54":["11189"]}}},"o":{"sIds":["2"]}},"37":{"t":"sh","i":{"co":{"cIds":{"109":["13626"]}}},"o":{"sIds":["10"]}},"74":{"t":"sh","i":{"co":{"cIds":{"109":["15766"]}}},"o":{"sIds":["11"]}},"15":{"t":"sh","i":{"co":{"cIds":{"109":["13625"]}}},"o":{"sIds":["9"]}},"11":{"t":"sh","i":{"co":{"cIds":{"109":["13623"]}}},"o":{"sIds":["7"]}},"56":{"t":"sh","i":{"co":{"cIds":{"54":["11191","11193","11192"]}}},"o":{"sIds":["1"]}},"55":{"t":"sh","i":{"co":{"cIds":{"54":["15749"]}}},"o":{"sIds":["4"]}},"61":{"t":"sh","i":{"co":{"cIds":{"54":["11194","11188","11190","11198"]}}},"o":{"sIds":["3"]}},"13":{"t":"sh","i":{"co":{"cIds":{"109":["13624"]}}},"o":{"sIds":["8"]}},"99":{"t":"sh","i":{"co":{"cIds":{"109":["15843"]}}},"o":{"sIds":["5"]}}},"sections":{"8":{"name":"Canvas Login Assistance","conditions":["13","55"]},"4":{"name":"OLP Support","conditions":["55"]},"5":{"name":"Canvas Support","conditions":["99","55"]},"10":{"name":"LTI Integration Request","conditions":["37","55"]},"2":{"name":"Faculty Support Preferred","conditions":["62"]},"7":{"name":"Canvas Development Shell","conditions":["11","55"]},"3":{"name":"Faculty Support General","conditions":["61"]},"11":{"name":"Cross-Listing Courses Request","conditions":["74","55"]},"9":{"name":"Create, Add, Remove User in Canvas","conditions":["15","55"]},"6":{"name":"Instructional Design","conditions":["98","55"]},"1":{"name":"Faculty Class Support","conditions":["56"]}},"questions":{"40":{"type":"te","label":"Contact Email","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"59":{"type":"ts","label":"Class Nbr","description":"e.g. 12345","validation":{"rq":false},"choices":[],"questionKey":""},"54":{"type":"cd","label":"Help Topic","description":"Please select which topic you need help with.","validation":{"rq":true},"jiraField":"customfield_10455","questionKey":""},"80":{"type":"at","label":"VPAT file attachment","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"92":{"type":"cd","label":"Term","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Fall","other":false},{"id":"2","label":"Spring","other":false}],"questionKey":""},"30":{"type":"cd","label":"Browser","description":"","validation":{"rq":false},"choices":[{"id":"10284","label":"Chrome"},{"id":"10285","label":"Firefox"},{"id":"10286","label":"Internet Explorer"},{"id":"10287","label":"Safari"},{"id":"10288","label":"Microsoft Edge"},{"id":"10289","label":"Opera"},{"id":"10290","label":"Other"}],"questionKey":""},"63":{"type":"rt","label":"Comments","description":"Please enter any comments which may help with your request.","validation":{"rq":false},"choices":[],"questionKey":""},"34":{"type":"cs","label":"Assigned Canvas Role","description":"Determine what role the user should be assigned when adding them to a Canvas Shell","validation":{"rq":false},"choices":[{"id":"13648","label":"Teacher"},{"id":"13649","label":"Student"},{"id":"13650","label":"TA"},{"id":"13651","label":"Observer"},{"id":"13652","label":"Designer"},{"id":"13653","label":"Course Evaluator","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"67":{"type":"at","label":"Attachments","description":"Please upload any screenshots or other materials to help us troubleshoot.","validation":{"rq":false},"choices":[],"questionKey":""},"93":{"type":"tl","label":"Higher Education Community Vendor Assessment Toolkit (HECVAT)","description":"Please provide the HECVAT URL (either upload a file or provide a hyperlink to a HECVAT) to identify how student information and security is facilitated. If HECVAT URL is not available, please use the HECVAT attachment below. Please contact your LTI’s customer success coordinator to obtain this information.","validation":{"rq":true},"choices":[],"questionKey":""},"12":{"type":"pg","label":"Reason for Request","description":"What is the purpose of this canvas shell.","validation":{"rq":true},"jiraField":"customfield_10644","questionKey":""},"66":{"type":"rt","label":"Details","description":"Please enter in as much information as possible to better assist.","validation":{"rq":true},"jiraField":"description","questionKey":""},"73":{"type":"rt","label":"Additional Information","description":"Please provide any additional information that may pertain to the request.","validation":{"rq":false},"choices":[],"questionKey":""},"78":{"type":"tl","label":"Label","validation":{}},"44":{"type":"pg","label":"LTI Features and Activities ","description":"List all LTI features and activity titles that you will require students to use in your course.","validation":{"rq":true},"choices":[],"questionKey":""},"33":{"type":"cd","label":"Term","description":"","validation":{"rq":true},"choices":[{"id":"13616","label":"Fall 2023"},{"id":"13617","label":"Spring 2024"},{"id":"13618","label":"Summer 2024"},{"id":"13619","label":"Fall 2024"},{"id":"13620","label":"Spring 2025"},{"id":"13621","label":"Summer 2025"}],"questionKey":""},"24":{"type":"cd","label":"Development Shell Use","description":"Development shells contain no live students and are used to save an editable copy of your course. ","validation":{"rq":true},"jiraField":"customfield_10588","questionKey":""},"94":{"type":"at","label":"HECVAT attachment","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"35":{"type":"ts","label":"User's 10-digit SDCCD ID","description":"10-digit SDCCD ID assigned the user for which this request is for.","validation":{"rq":true,"mnc":10,"mxc":10},"choices":[],"questionKey":""},"16":{"type":"cs","label":"Requesting","description":"","validation":{"rq":true},"jiraField":"customfield_10528","questionKey":""},"79":{"type":"tl","label":"Shared Secret","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"5":{"type":"tl","label":"Content Item (Title/Location)","description":"If your issue is related to a content item (page, assignment, discussion board, or quiz) please provide the title and location of the content item in question.","validation":{"rq":true},"jiraField":"customfield_10566","questionKey":""},"103":{"type":"at","label":"Attachment (optional)","description":"Attachment (e.g., screenshot)","validation":{"rq":false},"choices":[],"questionKey":""},"72":{"type":"at","label":"Attachments","description":"To request to merge/combine a Parent course with several Child courses please provide a list of additional Child course 5-digit CRNs.","validation":{"rq":false},"choices":[],"questionKey":""},"65":{"type":"at","label":"Attachments","description":"Please provide any screenshots of videos to help us troubleshoot your issue.","validation":{"rq":false},"choices":[],"questionKey":""},"71":{"type":"ts","label":"Child Course 5-Digit CRN ","description":"5-digit course number (e.g., 67890) to combine with Parent course.","validation":{"rq":true},"choices":[],"questionKey":""},"32":{"type":"ts","label":"Target Course (5-Digit CRN)","description":"5 digit course number.","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"pg","label":"Description","description":"Please provide a well defined description of the request or issue you are experiencing in Canvas. The more information you provide the better we can assist you.","validation":{"rq":true},"jiraField":"customfield_10568","questionKey":""},"36":{"type":"tl","label":"Canvas Course ID","description":"Course Shell(s) to Remove/Add User","validation":{"rq":true},"choices":[],"questionKey":""},"1":{"type":"ts","label":"Employee ID","description":"","validation":{"rq":true},"jiraField":"customfield_10088","questionKey":""},"39":{"type":"ts","label":"Contact Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"25":{"type":"tl","label":"Development Shell Title","description":"","validation":{"rq":true},"jiraField":"customfield_10589","questionKey":""},"60":{"type":"tl","label":"Preferred Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"14":{"type":"pg","label":"Additional Information","description":"If you have contacted IT for support and still require assistance, please provide any additional information that may pertain to your issue.","validation":{"rq":false},"choices":[],"questionKey":""},"102":{"type":"rt","label":"Description of issue","description":"Please provide a description of the issue being experienced.","validation":{"rq":true},"choices":[],"questionKey":""},"69":{"type":"cd","label":"Term","description":"","validation":{"rq":true},"choices":[{"id":"4","label":"Fall 2024","other":false},{"id":"2","label":"Spring 2024","other":false},{"id":"3","label":"Summer 2024","other":false},{"id":"5","label":"Spring 2025","other":false}],"questionKey":""},"95":{"type":"at","label":"Attachment (optional)","description":"Attach an image of issue (e.g., error message received) ","validation":{"rq":false},"choices":[],"questionKey":""},"58":{"type":"tl","label":"Course","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"64":{"type":"rt","label":"Details","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"53":{"type":"tl","label":"Consumer Key","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"42":{"type":"tl","label":"Publisher's LTI Installation Instructions URL","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"75":{"type":"cd","label":"College/Site","description":"Please select your college or site from the drop-down menu below.","validation":{"rq":true},"choices":[{"id":"4","label":"City College","other":false},{"id":"7","label":"College of Continuing Education","other":false},{"id":"5","label":"Mesa College","other":false},{"id":"6","label":"Miramar College","other":false},{"id":"8","label":"District Office","other":false}],"questionKey":""},"109":{"type":"cs","label":"Type of Issue","description":"","validation":{"rq":true},"jiraField":"customfield_10634","questionKey":""},"70":{"type":"ts","label":"Parent Course 5-Digit CRN ","description":"5-digit course number (e.g, 12345) for primary course.","validation":{"rq":true,"mnc":5,"mxc":5},"choices":[],"questionKey":""},"2":{"type":"cd","label":"Role","description":"","validation":{"rq":true},"jiraField":"customfield_10585","questionKey":""},"38":{"type":"tl","label":"Publisher Company Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"29":{"type":"cd","label":"Device","description":"","validation":{"rq":false},"choices":[{"id":"10276","label":"Computer"},{"id":"10277","label":"Laptop"},{"id":"10278","label":"Chromebook"},{"id":"10279","label":"iPad"},{"id":"10280","label":"Tablet"},{"id":"10281","label":"iPhone"},{"id":"10282","label":"Android Phone"},{"id":"10283","label":"Mac/Macbook"}],"questionKey":""},"41":{"type":"tl","label":"Provide VPAT URL (VPAT is required for installation). If URL is not available please provide Publisher's Website in the required field below. ","description":"Publishers will normally have a VPAT (Voluntary Product Accessibility Template) on their website (search: Accessibility). Please provide URL or attach file. If VPAT URL is not provided process may be delayed. Please contact your LTI’s customer success coordinator to obtain this information.","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"af63e210-0419-4f0a-bc93-b491b677d2fe"},"linkedJiraFields":["customfield_10588","customfield_10566","customfield_10589","customfield_10644","customfield_10568","customfield_10634","customfield_10528","description","customfield_10088","customfield_10585","customfield_10455"]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/17?xdm_e=https%3A%2F%2Fmysdccd.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI2YTFkYzIyNGIwNGY1ZGVlNTQ5ZjQ1MGE2ZDNjN2QzOWM0NGUyYWFhMDg4MTFkMjEyYzYzZGIyZmQ4Nzg4NzBkIiwiaXNzIjoiNTRjMGJjZWItODU0YS0zNjcwLWJjNmMtMTc3ODA5N2MxMjY0IiwiY29udGV4dCI6e30sImV4cCI6MTc0Nzk2Mjc0NCwiaWF0IjoxNzQ3OTYxODQ0fQ.Q7LaPvG78VBMXU8sa-z9OtIMzZSp09ndKqNS0hEtba8\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjU0YzBiY2ViLTg1NGEtMzY3MC1iYzZjLTE3NzgwOTdjMTI2NCIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6ZmFsc2V9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9teXNkY2NkLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL215c2RjY2QuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiRlNEIiwiaWQiOiIxMDAzNSJ9fX0sImV4cCI6MTc0Nzk2Mjc0NCwiaWF0IjoxNzQ3OTYxODQ0fQ.Rl0KT_2LXHT6A4HoDsUacWn7vyYthGio8MZktgL39ts\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":false},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://mysdccd.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://mysdccd.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"FSD\\\",\\\"id\\\":\\\"10035\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"FSD\\\",\\\"project.id\\\":\\\"10035\\\",\\\"servicedesk.serviceDeskId\\\":\\\"17\\\",\\\"servicedesk.requestTypeId\\\":\\\"387\\\"}\",\n \"timeZone\":\"America/Los_Angeles\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://mysdccd.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=mysdccd","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"f41fa65bcff167fdf0b95dcfcaccb26e9caf2aee_lout","baseUrl":"https://mysdccd.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://mysdccd.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"300000000","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"d04224de-7249-492b-9c00-0a88a9292884","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"f215013d42bc477da05b5c6d448abac6","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}