Releasing negative service indicators

Business Process: Releasing Negative Service Indicators
Module: Academic Advising

Log-in to the Faculty Portal. From the Faculty Portal click on the Counselor Center tab. This will land you on the Student Success search page.

Instructions:

This Job Aid will outline the process necessary to Release Negative Service Indicators on the General Info tab.

Step	Action
1.	From the Faculty Portal click on the Counselor Center tab. This will land you on the Student Success search page.

Step

Action

2.

To find the student, use “Find an Existing Value” and use the search criteria provided. Enter the Student’s ID.

NOTES:

If you do not know the Student’s ID, you can search using the first and last name fields.

Include History box should be checked on default. If it is not, make sure to check the box.

3.

Click on Search.

Step	Action
4.	Click on the General Info tab.

Step	Action
5.	Click on the Service Indicator under the Details column.

Step	Action
6.	You may add Comments if appropriate.

Step	Action
7.	Click the Release button to remove. You will receive a message to verify you want to Release the Service Indicator: Click OK to Release the Service Indicator, this action will return you back to the General Info page and the Service Indicator should be removed.

Step	Action
8.	Service Indicator removed

Step	Action
9.	If you select a Negative Service Indicator that you do not have security to remove. You will notice there will not be a Release Service Indicator button. Click “OK” to return to the General Info tab.

Step	Action
10.	Click Return to Search.

Step	Action
11.	Click Search to return to the General Info page.

Step	Action
12.	End of job aid.