NEW BUSINESS PROCESSES
KNOWN ISSUES BEING ADDRESSED
All access to the online Attendance Rosters has been removed for all classes since it is not working correctly. College faculty will need to download the roster to Excel to maintain student attendance (Click here for Job Aid) . Classes that use the automated attendance tracking system are not impacted
Faculty members unable to log into College Flex or CE Flex system should contact the Student Services Help Desk (619-388-6800) for assistance
Faculty cannot send attachments to emails sent from Campus Solutions; faculty should use Outlook or another email service
Some faculty are having difficulty contacting students through email due to accounts being “grey listed” and may receive a message indicating that the "message wasn't delivered due to a permission or security issue." IT is aware of the issue and is working on a fix
The online application/registration is not working properly for a small subset of CE students. CE students who wish to enroll in the high school diploma program (CEHS) should see a staff member at the CE campus to manually add the CEHS career
Class Search is not showing all books required
Classes with TBA assigned meeting patterns intermittently show 6am to 11pm, Monday through Saturday
College students cannot submit CE/CEHS online application, student should see a staff member for manual processing
Co-requisites not consistently allowing enrollments; students are being manually enrolled from the Waitlists
For some CE and CEHS students, Declared Major, SSSP services, and Ed Plan are not being generated once enrolled into a certificate or a High School Diploma course
Former students (no longer active) do not have online access to unofficial transcripts. Students may request unofficial transcripts online by submitting a request at: http://bit.ly/sdccdunofficial
If a class has multiple professors, the class meeting pattern repeats for each professor in the student’s My Classes pagelet
Requisites between short-term classes are not uniformly enforced
Students with Honors Contracts no longer require the creation of a separate Class Nbr (CRN) and are included in the regular class roster. Faculty are not able to determine which students have an Honors contract from their class roster. However, the Honors Designation for the course shows on the student’s official transcripts. We are working on a process to notify faculty of the students in their class(es) that have Honors Contracts
The process to extend the Add Deadline for Permission Numbers (Add Codes) for Open Entry/Exit and tutoring classes is not working properly. Students should be manually enrolled by the Admissions Office
When a refund is processed, an error appears for some students who paid via credit card at the Accounting Office and these students are unable to be refunded (temporary workaround in place)
· Some students who have been dropped still appear on the Canvas roster
Student/Faculty preferred name in Campus Solutions does not display in Canvas
Canvas uses “section” number (ex. 2001) rather than “class” number (ex. 12345). This creates confusion because section numbers can be duplicated and do not identify a specific class
EMS 3.1 is working properly except for the issue with positive attendance reporting
In College Tracking Admin, the "Currently Logged In" filter does not always show all students
STATUS UPDATES FOR KNOWN ISSUES?
Please check this website for status updates
PROBLEMS LOGGING INTO CANVAS?
Make sure you are logging in to
New online faculty directory created by Student Services at
MISSED FACULTY TRAINING?
Check out the faculty training videos
Go to the MySDCCD Training Hub for "How to Guides"
HAVE AN ISSUE?
Be sure to contact the Student Services Support Center