No SSN on Application vs. SSN in CS

Scenario:

Steps:

1. Click on Search/Match Results, and a new window will pop up with the Integrated Search Results page.

   

2. On the Integrated Search Results page, click on Detail, and a new window will pop up with the Add/Update a Person page.

   

3. A new window will pop up with the Add/Update a Person page. You should now have 3 browser tabs opened with:

   1. Constituent Staging

   2. Integrated Search Results

   3. Add/Update a Person
      

4. On the browser tab that has Constituent Staging open, click on the Constituent Details tab (second tab). This will bring up the student’s suspended application.

   

5. Compare between:

   1. Constituent Staging (the student’s suspended application)

      1. Name Information consists of two tabs: Primary Name and Preferred Name

         1. Toggle by clicking on the right arrow (see screenshot below)

         2. Type of Name - PRF: Preferred Name
            Type of Name - PRI: Primary Name

            

      2. Some sections are hidden by default, such as National ID, click on the arrow to expand (see screenshot below)

         

   2. Add/Update a Person (existing information in Campus Solutions)
      

6. Start with Name.
   On Add/Update a Person, click on Names.

   

   1. Click on Name History (In this example, the student only has a Primary Name in CS).

      

   2. Compare name(s) between the Add/Update a Person page and the Constituent Staging page.

      

   3. On Add/Update a Person, click OK and OK to return to the main page.

7. After Name(s), check Date of Birth.

   

8. After Date of Birth, check National ID.

   

   In this scenario, the student has an existing SSN in CS but the SSN is missing on the suspended application.
   

9. Continue verifying the following between the two pages :

   1. Address

   2. Phone

   3. Email
      

10. If their information matches, and you determine that they are the same person:

    1. If their CCE career is NEW or DISC:

       1. On the Constituent Staging page, in the Constituent Status drop-down menu, select Update ID.

          

       2. Enter the student ID in the ID field (you can copy and paste it from the Add/Update a Person page).
          (If you hit Enter on your keyboard after entering the student ID, it will show the name of the person to whom the ID belongs to. Use this as a way to verify that you entered the correct student ID.)

          

       3. Scroll to the bottom of the page, and click SAVE.
          

    2. If their CCE career is active already, this means that they did not have to submit this application,

       1. On the On the Constituent Staging page, in the Constituent Status drop-down menu, select Ignore.

          

       2. Scroll to the bottom of the page, and click SAVE.

Here is a reminder on how to decide: