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This job aid outlines the process to approve/deny Remote Work Requests

Info

Users If you have never used JIRA, users must create a mySDCCD Support Portal account first. To do so, please click on this link: https://mysdccd.atlassian.net/servicedesk/customer/user/signup?destination=portals

  1. When a form is submitted by an employee, managers will be notified to review the form. When asked to do so, you should an email similar to below:

    Approvers:

  2. To respond, please click on the link provided to view the form/petition as well as any other comments or documentation provided. You may also login at https://mysdccd.atlassian.net/servicedesk/customer/portals and click on the “Requests” in the top right corner and “Approvals” queue:

  3. You will be asked to login, this is using the login you created to your mySDCCD Support Portal. Your username is typically your sdccd.edu email address.

  4. Once you login you will be taken to the Remote Work Request:

  5. From here you can:

    • View the request or any other documentation the requested work schedule and other information filled out by the employee.

    • Add/share the request with the appropriate supervisor if needed (type in their email address under “Shared with”
      (warning) If you share the form, the person will be able to view the form in it’s entirety.

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    • At the bottom of the form in the Activity section you will be able to view the Remote Work Safety checklist by clicking on the attachment:

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      Add comments by typing in the comment box and click on “save”
      (warning) If you enter a comment here, the employee will be notified and be able to view the comment.

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    • If you are the approver, you will click on the “Approve” or “Decline” buttonsAdd other participants to view the petition if needed (you must type in their email address)

Note

IMPORTANT:

  • Comments are part of the employee’s record and will be seen by the employee. This is the same as writing on the form itself.

  • When you need to approve/deny a petition, be sure to type in “Approve” or “Deny” along with any other comments in the comment box and hit “Save.”

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