Area of Focus

B - Improve business practices and service to students by reducing the redundancy of manual entries of the same information in the catalogue revision process.

Objective

Responsible Person

Target Date for Achievement

Action Steps

Measure of Progress

1

Provide training on PeopleSoft and its functionality as soon as possible to various groups district-wide (counselors, administrators, classified professionals).

IN PROGRESS

District Office Educational Services Team

Fall 2022-Spring 2023

A. Research best practices for catalog input in PeopleSoft
B. Identify steps to improve current processes
C. Adopt new processes
D. Provide professional development and training options on new processes

A. Research completed

B. Steps identified

C. New processes adopted

D. Professional development opportunities provided; # users trained

E. Reduced time for catalog input and revisions

2

Modify the current requirement that all student transcripts have to be evaluated prior to the student being seen by a counselor regardless of the reason.

IN PROGRESS

Academic Advising Committee

Student Services Council

Fall 2022 and Spring 2023

A. Research best practices and regulations regarding transcript evaluation
B. Review student onboarding process and transcript evaluation process to determine when unofficial transcripts can be used and when official transcripts are needed, and clarify language on when official transcripts only need to be on file and not be evaluated.
C. Revise student onboarding business practices
D. Develop and disseminate training documentation for new business practices
E. Communicate new business practice to all internal and external constituents as appropriate

A. Research completed; repository of best practices and regulations established

B. Review completed

C. Revised student onboarding business practices implemented

D. Documentation and successful training program launched; # of users trained

E. Communications implemented through emails, websites, JIRA, job aids, etc.

Objective 1 - Status as of Date

A. RESEARCH COMPLETED

Completed - Research best practices for catalog input in PeopleSoft

B. IN PROGRESS

Identified - Working with consulting firm

C. IN PROGRESS

D. IN PROGRESS

Objective 2 - Status as of Date

A. Hired consultant form to review transcript evaluation process. Will be holding three “workshops” to review current business processes:

District Office
College of Continuing Education
City, Mesa, Miramar and District Office

B. IN PROGRESS

C. IN PROGRESS

D. IN PROGRESS

E. IN PROGRESS