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Step	Action
1.	Click on [] then [] and navigate to toStudent Financials -> Charges and Payments -> Reversals -> Reverse Charge

Step	Action
2.	In the “ID” field, enter the student’s ID then click the “Search” [] button.

Step	Action
3.	Click the “Account Details” [] link of the Account Type to be reversed.

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Step	Action
4.	Click the “Reverse” button [] of the Item Type to be reversed.

Step	Action
5.	Click the magnifying glass [] for the “Reason” field. Note: You can also add notes in the “Description” field.

Step	Action
6.	Select the option that best fits your case scenario.

Step	Action
7.	Click the “OK” [] button to complete the reversal process.

Step	Action
8.	To verify that the charge was reversed, you can go to “View Customer Accounts”. Refer to Job Aid “SF_063_Customer Accounts” for navigation.

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Step	Action
9.	End of job aid.

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