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Business Process: 

Module: Student Records 

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Admissions

Troubleshooting Enrollment Issues: https://cccconfer.zoom.us/recording/share/KyGCJz4a6whzAj_ec8MOGU_K0u04_0_xTQ6EpvpTMUGwIumekTziMw

Instructions

The enrollment engine keeps a history of all enrollment transactions processed by both students and staff. The system queries against these transactions, as well as any enrollment transactions posted through the Grade Roster component, and display all of the enrollment request transactions that meet your search criteria in a grid at the bottom of this page. For example, you can search to find out how a student was dropped from a class, or you can view a list of students enrolled in a class that has been cancelled.

Instructions

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StepAction
1.
Begin by navigating to the

Navigate to → Records and Enrollment → Enroll Students → Enrollment Request Search

page.

 

  • Academic Institutions should default to SDCCD. If not, enter SDCCD.
  • Click Search

StepAction
2. 

You must enter at least two search criteria from the following fields:

  • Academic Career
  • Term
  • Enrollment Request ID
  • Enrollment Request Source
  • Enrollment Request Action
  • Enrollment Action Reason
  • User ID = Employee ID
  • ID = Student ID
  • Class Nbr

Click Search.

NOTE:  To limit the search, populate as many fields as possible.

Image RemovedImage Added

StepAction
3.

Click through the tabs for additional information regarding the class.   For example:

  • Click on Fields 8-11 to see the Last Update Date Time.
  • Click on Fields 12-19 to see the Enrollment Request Action.
  • Click on Fields 20-25 to view Permission Number used by the student.
  • Click on Fields 26-30, Fields 31-35 or Fields 36-40 to view any Overrides given.
  • Click on Fields 41-44 to see the Enrollment Request Status Detail:
    • S = Success. Successful transaction.
    • M = Message. Successful transaction but with messages.
    • E = Error. Transaction was not successful.
    • P = Pending.  Transaction was started but not submitted.

How to View Enrollment Errors

Navigation: Records and Enrollment > Enroll Students > Block Enrollment > Block Enrollment Merge

StepAction
1.
  • Click on Fields 8-11.
  • Capture the Enrollment Request ID for the transaction that had an error.


NOTE:  Each line number represents a single transaction.

StepAction
2. 

On the upper right hand corner of the Enrollment Request Search page, click on the New Window link to open a new page.  From there, click on the navigator icon and navigate to the Block Enroll Merge page.

  • Records and Enrollment > Enroll Students > Block Enrollment > Block Enroll Merge.


Enter the Enrollment Request ID and click Search.

StepAction
3.

On the Block Enroll Merge page, you will be able to view the Enrollment Request ID number for the transaction and that the transaction had Errors. 


To view the specific errors, click Retrieve.

StepAction
4.Click the Detail link on the class that has Errors found indicated. 

StepAction
5.

Review the Error message located in the Messages section of the page. 

StepAction
6.End of Job Aid.