Voiding Transaction Receipts
Voiding Transaction Receipts
Label | Description |
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Business Process | Cashiering |
Module | Student Financials |
Prerequisites | Voiding a transaction receipt can only be done on the same Business Day as the Payment Receipt. |
Description | This Job Aid illustrates how to void a transaction receipt |
Instructions:
Step | Action |
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1. | Click on [ Student Financials -> Cashiering -> Cash Management -> Void Receipts - Cashier... ] then [ ] and navigate to |
Step | Action |
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2. | Verify that the “Business Unit”= “SDCCD” (Option 1) If you know the appropriate information for the “Cashier’s Office” field (e.g. "MESA1"), enter it. (Option 2) If you’re unsure of the Cashier’s Office, click the “Search” button [] to display a list of Cashier’s Offices. Click the appropriate office. |
3. | Click the Search [] button to display a list of receipts |
Step | Action |
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4. | Click the “Void” button [] next to the receipt to be voided. This page is intended for use by the majority of the cashiering staff when voiding receipts. It is a secure page that only permits you to void receipts that you, the user, generated. If you are a supervisor, you’ll be able to void the receipts of any cashiers that report directly to you. |
Step | Action |
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5. | (Option 1) Click the magnifying glass [] to search for the appropriate “Void Reason Code”. |
Step | Action |
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6. | Click on the appropriate Void Reason Code (e.g. “IST” for Incorrect Student) |
Step | Action |
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7. | Click the “OK” button []. |
Result of Step 7 |
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Once you enter the Void Reason Code, the system voids the receipt, makes the Void button unavailable, displays the Void Code and the Status of the transaction updates to Voided. |
Step | Action |
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8. | To check the results of the Voided Receipt transaction on the student’s account click on [] then [] and navigate to Student Financials -> View Customer Accounts… |
Step | Action |
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9. | Click in the ID field and enter the student’s ID. (Do NOT click the magnifying glass [] next to the ID field or you will pull up every student in the system) |
Step | Action |
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10. | Click the Search Button []. |
Step | Action |
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12. | Click the “Account Details” link for the semester that you voided the receipt. |
Result of Step 12 |
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Line 2 in the following screenshot shows the voided receipt. The amount is positive and there is an “R” next to the amount. |
Step | Action |
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13. | End of job aid. |