FAQ/Troubleshooting

Welcome to the FAQ / Troubleshooting page for the San Diego Community College District (SDCCD). If you're encountering login problems, system errors, browser issues, or confusion about registration timelines or financial aid status, you're in the right place.

This section provides quick solutions and step-by-step guides to help you resolve the most common issues students face while using the mySDCCD portal and related services.

Table of content:

• How to Allow Pop-Ups, 

• How do I check my Browser version?  

• How do I update my Browser  

• MySDCCD: Enabling Cookies 

• MySDCCD: Clearing Your Cache 

• Forgot/Change my Password 

• Can't login "Your User ID and /or Password are invalid" 

• I Did Not Receive a Portal Invite Email 

• I Forgot my User ID/CSID 

• I Received an Email Stating that I Reported More Than One School Code 

• I Received an Email Indicating My Program of Study Does Not Match the School I'm Attending 

• I’m Having Trouble Paying for Classes 

• No Default Home Page Error 

• Problems Logging into mySDCCD 

• Troubleshooting Enrollment Errors 

• What Happens Once My File is Complete 

• When Can I Register for my Classes

🆘 Need More Help?

If these resources don’t solve your issue, please visit the mySDCCD Help Center or contact your campus Admissions, Financial Aid, or Technical Support teams for further assistance.

📌 Pro Tip: Most portal issues are browser-related. Try using Google Chrome, clearing your cache, and making sure cookies and pop-ups are enabled for the best experience.