Jira Service Management

{"xsrfToken":"52ab14d6-b0f9-47aa-8058-d14eff98ba59_190fd472e96fc17e9a48077fff1ffd10ec3f91ac_lout","branding":{"id":"4","key":"cssd","name":"mySDCCD Support Desk","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c8ec584c-cc4d-467c-9778-fbd006860f4a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMDQyMjRkZS03MjQ5LTQ5MmItOWMwMC0wYTg4YTkyOTI4ODQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM4ZWM1ODRjLWNjNGQtNDY3Yy05Nzc4LWZiZDAwNjg2MGY0YSI6WyJyZWFkIl19LCJleHAiOjE2Mjc5Mzc0NzYsIm5iZiI6MTYyNzkzNjgxNn0.5WJflr43hQSNgnd-ciYd0RV3v8uUkWyQOLaEyUI-Wmo&client=d04224de-7249-492b-9c00-0a88a9292884&mode=fit","logoId":"c8ec584c-cc4d-467c-9778-fbd006860f4a","isLogoAvailable":true,"helpCenterTitle":"mySDCCD Help Center","sharedPortalName":"mySDCCD Help Center","userInitialAnnouncementHeader":"Welcome to the mySDCCD Help Center","userInitialAnnouncementMessageWiki":"IMPORTANT: The campuses are closed due to the COVID-19 pandemic. Most services are available online. \nFor system updates, please follow us on Twitter at <a href=\"https://twitter.com/mysdccd\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://twitter.com/mysdccd</a>","translations":{"en-US":{"helpCenterTitle":"mySDCCD Help Center","sharedPortalName":"mySDCCD Help Center","announcementHeader":"Welcome to the mySDCCD Help Center","announcementMessage":"IMPORTANT: The campuses are closed due to the COVID-19 pandemic. 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Please note, for issues accessing the portal please contact the IT Help Desk at ithelp@sdccd.edu or 619-388-7000","icon":10458,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[35],"key":""},{"id":"35","name":"Service Request","descriptionHtml":"","callToAction":"Service Request","introHtml":"Service requests for Campus Solutions/mySDCCD","icon":10477,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10477","groups":[],"key":""},{"id":"113","name":"Canvas Login Assistance (Faculty, Staff, Management)","descriptionHtml":"Fill out this form if you forgot your Canvas username or password. NOTE: This form is for Faculty, Staff, and Management ONLY! Students need to contact Canvas Student Support for login assistance at 1-844-612-7421.","callToAction":"Canvas Login Assistance (Faculty, Staff, Management)","introHtml":"For issues related to forgetting your Canvas password and/or username.","icon":10530,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10530","groups":[37],"key":""},{"id":"62","name":"User ID/Password/Login Help","descriptionHtml":"If you forgot your password and/or the answers to your security questions, use this form to reset your account. This form is for college student use only. <a href=\"https://mysdccd.atlassian.net/servicedesk/customer/portal/4/group/34/create/54\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Students in non-credit (Adult) Continuing Education classes should use a separate ticket </a>","callToAction":"User ID/Password/Login Help","introHtml":"For issues related to forgetting your password and/or security questions and retrieving your Student ID.","icon":10530,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10530","groups":[34],"key":""},{"id":"37","name":"Help","descriptionHtml":"","callToAction":"Help","introHtml":"Get general assistance on Campus Solutions/mySDCCD","icon":10492,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""},{"id":"67","name":"Bug Report","descriptionHtml":"","callToAction":"Bug Report","introHtml":"For Bug reports","icon":10476,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[],"key":""},{"id":"126","name":"Test","descriptionHtml":"","callToAction":"Test","introHtml":"","icon":10576,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10576","groups":[],"key":""},{"id":"127","name":"Canvas Support","descriptionHtml":"","callToAction":"Canvas Support","introHtml":"","icon":10570,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10570","groups":[37],"key":""},{"id":"102","name":"Canvas/Campus Solutions Isssue","descriptionHtml":"","callToAction":"Canvas/Campus Solutions Isssue","introHtml":"Form OLP to submit Campus Solutions related issues (including Canvas/CS interface issues).","icon":10558,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10558","groups":[37],"key":""},{"id":"71","name":"Submitting Student Forms and Petitions","descriptionHtml":"This request form is to submit student petitions or forms for review and processing. Please be sure to attach the correct form to this form. For a list of forms, please visit <a href=\"https://www.sdccd.edu/students/forms-and-documents.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.sdccd.edu/students/forms-and-documents.aspx</a>","callToAction":"Submitting Student Forms and Petitions","introHtml":"For students who wish to submit a form, petition or complete a verification request.","icon":10531,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10531","groups":[34],"key":""},{"id":"82","name":"Assistance for Continuing Education Students","descriptionHtml":"","callToAction":"Assistance for Continuing Education Students","introHtml":"[For Continuing Education Students] This support is for non-credit (Adult) Continuing Education students. College students should use the other form.","icon":10537,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10537","groups":[],"key":""},{"id":"40","name":"New User Access Form","descriptionHtml":"This form is required in order to request access to the SDCCD Campus Solutions system. This form must be approved by the employee's supervisor. Employees may NOT approve or grant acecss for themselves. For transferring employees, a separate form must be completed from the Campus and/or Department transferring FROM and TO in order to modify access in both areas. This request must be made in advance of the effective date of the personnel action.","callToAction":"New User Access Form","introHtml":"Form used to create users in the CS Production Environment.","icon":10504,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[37],"key":""},{"id":"51","name":"Security Issue Form","descriptionHtml":"This form is used to modify users/security roles. This form should only be used by District Student Services. Employees should submit a Security Issue Report form.","callToAction":"Security Issue Form","introHtml":"Use this form for issues related to accessing certain pages, components and data elements in Campus Solutions. This is used to modify existing users and/or roles","icon":10506,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10506","groups":[37],"key":""},{"id":"48","name":"Staff Support","descriptionHtml":"Please type in your issue or question. You may use the description box to put in more information or attach screenshots.","callToAction":"Staff Support","introHtml":"For general assistance inquiries. If you need immediate assistance, please contact us at x6800. If you need assistance with your mySDCCD password, hardware, or any non-Campus Solutions related issues, please contact the IT help desk at x7000","icon":10466,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[36],"key":""},{"id":"69","name":"New Feature/Enhancement","descriptionHtml":"","callToAction":"New Feature/Enhancement","introHtml":"Is there something you would like to change with Campus Solutions? Please be sure to let us know by submitting your suggestions, feedback and ideas here.","icon":10498,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10498","groups":[36],"key":""},{"id":"75","name":"Financial Aid Form/Verification","descriptionHtml":"","callToAction":"Financial Aid Form/Verification","introHtml":"This form is used to submit documents and forms securely to the Financial Aid Office.","icon":10484,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10484","groups":[34],"key":""},{"id":"81","name":"Faculty Forms","descriptionHtml":"Faculty must use their @sdccd.edu email address when submitting forms to verify identity.","callToAction":"Faculty Forms","introHtml":"Secure way for faculty to submit forms online.","icon":10536,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10536","groups":[35],"key":""},{"id":"105","name":"LTI Publisher Request Form","descriptionHtml":"Fill out this form if you would like to submit a third-party LTI for review to be installed on our instance of Canvas. Take note that a VPAT (Voluntary Product Accessibility Template) must be submitted in order for your request to be considered.","callToAction":"LTI Publisher Request Form","introHtml":"Reserved for third-party LTI requests to be integrated into Canvas.","icon":10472,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[37],"key":""},{"id":"112","name":"IRD Database Issue/Request Form","descriptionHtml":"Please fill out the form completely. A member of the OIRP team will contact you to follow up your request.","callToAction":"IRD Database Issue/Request Form","introHtml":"This form is used to submit issues or request changes to the IRD database.","icon":10561,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10561","groups":[36],"key":""},{"id":"77","name":"Supplemental Application for Special Part-Time/Joint-Diploma","descriptionHtml":"High school students requesting dual enrollment (College and High School) may be admitted as \"Special Part-Time\" High School Students or \"Joint Diploma\" High School Students, subject to specific requirements. For more information please visit: <a href=\"https://www.sdccd.edu/future-students/high-school-students.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.sdccd.edu/future-students/high-school-students.aspx</a>. To search the class schedule, please visit <a href=\"https://www.sdccd.edu/students/class-search/search.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.sdccd.edu/students/class-search/search.html</a> for open classes.","callToAction":"Supplemental Application for Special Part-Time/Joint-Diploma","introHtml":"Supplemental Application for Dual Enrollment High School Students (Special Part-Time or Joint Diploma). For more information please visit <a href=\"https://www.sdccd.edu/future-students/high-school-students.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.sdccd.edu/future-students/high-school-students.aspx</a>","icon":10534,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10534","groups":[34],"key":""},{"id":"117","name":"OLP 1-on-1 Assistance Request","descriptionHtml":"Fill out this form if you would like to schedule a one hour 1-on-1 Zoom session to address any questions you have regarding DE or Canvas. Upon receipt of the form we will follow-up with you and provide the Zoom Meeting link along with a confirmation of meeting date/time.","callToAction":"OLP 1-on-1 Assistance Request","introHtml":"For Faculty, Staff, or Managers that would like to schedule a 1-on-1 session via Zoom to address any DE/Canvas Related questions.","icon":10542,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10542","groups":[37],"key":""},{"id":"116","name":"Online Faculty Certification Program Assistance","descriptionHtml":"Fill out this form if you have questions regarding the SDCCD Online Faculty Certification Program. If you would like to enroll into the SDCCD Online Faculty Certification Program, please fill out the OFCP Enrollment Request Form.","callToAction":"Online Faculty Certification Program Assistance","introHtml":"Reserved for people who have questions regarding the SDCCD Online Faculty Certification Program.","icon":10548,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10548","groups":[37],"key":""},{"id":"111","name":"Research and Email Request Form","descriptionHtml":"Be sure to fill out the form completely. Requests must be made by a Supervisor/Manager For Email Requests: * Be sure to attach the email you would like to send * Requires approval by Vice Chancellor of Educational Services For Data Requests: * Quick data requests will be processed by District Student Services * For Reseach Requests you will be contacted by the Office of Institutional Research and Planning.","callToAction":"Research and Email Request Form","introHtml":"This form is used to submit research or email requests. Requests will be reviewed by District Educational Services.","icon":10576,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10576","groups":[36],"key":""},{"id":"107","name":"Online Faculty Certification Program Enrollment Request","descriptionHtml":"The Online Faculty Certification Program will require at least 20 hours of your time. The 2020-2021 cycle of the Online Faculty Certification Program will be ending on June, 30 2021. We will be closing enrollments for this course on June 18, 2021. Any enrollment requests submitted after June 18, 2021 will be enrolled into the 2021-2022 cycle of the Online Faculty Certification Program starting June 20th, 2021. After submitting this form Online Learning Pathways will enroll you in the SDCCD Online Faculty Certification Program and create a development course for you to work with. FLEX NUMBERS Mesa, City, Miramar – District Flex #5001 Continuing Education - Flex - 16067","callToAction":"Online Faculty Certification Program Enrollment Request","introHtml":"Reserved for faculty who wish to take part in the Online Faculty Certification Program.","icon":10482,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10482","groups":[37],"key":""},{"id":"114","name":"Canvas: Create, Add, or Remove User (Faculty, Staff, Management)","descriptionHtml":"NOTE: This form is for Faculty, Staff, or Management only. Account creation requests are reserved for staff and management only. Faculty who are assigned to teach for a current or upcoming semester, your accounts will be created automatically. For add & remove requests, you must be the assigned teacher for the related Canvas shell in order to make the request.","callToAction":"Canvas: Create, Add, or Remove User (Faculty, Staff, Management)","introHtml":"To assist in the creation of a Canvas account or to add/remove, a Canvas user from an existing Canvas shell.","icon":10499,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[37],"key":""},{"id":"78","name":"San Diego College of Continuing Education HEERF Application","descriptionHtml":"This application is for Continuing Education students only. The CARES Act provides emergency financial assistance to students for expenses related to the disruption of campus operations due to coronavirus. The San Diego Community College District will use a portion of the CARES Act funds to provide grants directly to students. These funds are meant to help students pay expenses for technology, health care, childcare, course materials, rent, food, moving or other expenses incurred this semester. While we want to distribute these funds to as many students as possible, funding is limited. To qualify for the grant, you must: * Be enrolled in Summer 2021. * Have experienced financial hardship and expenses related to the COVID-19 pandemic. ","callToAction":"San Diego College of Continuing Education HEERF Application","introHtml":"The CARES Act Fund provides emergency financial assistance to students for expenses related to the disruption of campus operations due to coronavirus as stipulated by the Coronavirus Aid, Relief, and Economic Security Act (CARES) Act.","icon":10535,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10535","groups":[],"key":""},{"id":"54","name":"General Student Help","descriptionHtml":"Please fill out the form with as much information as possible for us to assist you.","callToAction":"General Student Help","introHtml":"Have a question or need assistance? Select this option to contact our support desk.","icon":10526,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10526","groups":[34],"key":""},{"id":"98","name":"City College Nursing Application","descriptionHtml":"Applications must upload all supporting materials or evidence including official transcripts of all colleges attended outside of the SDCCD. Unofficial transcripts should be included in the application from SDCCD all colleges. Please refer to the SDCC Nursing Education Program <a href=\"http://www.sdcity.edu/academics/schools-programs/math-engin-tech/nursing/docs/teas_policy.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">TEAS Policy</a> and the <a href=\"http://www.sdcity.edu/academics/schools-programs/math-engin-tech/nursing/docs/nursing_general_information_packet.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NURSING GENERAL INFORMATION PACKET</a> prior to applying. ","callToAction":"City College Nursing Application","introHtml":"San Diego City College Nursing program provides students with an educational opportunity for qualified individuals interested in a career in nursing. The San Diego City College Nursing Education Program is approved by the California Board of Registered Nursing (BRN) & fully accredited by the Accreditation Commission for Education in Nursing (ACEN).","icon":10531,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10531","groups":[],"key":""},{"id":"120","name":"DE General Help","descriptionHtml":"If you need assistance with Canvas please call the Canvas Faculty Support number at 1-844-612-7422. Or fill out the Canvas Assistance form.","callToAction":"DE General Help","introHtml":"Assistance with general distance education issues or issues not listed within this section.","icon":10526,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10526","groups":[37],"key":""},{"id":"119","name":"San Diego Promise Contract","descriptionHtml":"Please fill out this contract, review and agree to the terms and conditions and submit. Once your contract has been received and reviewed you will receive a follow-up email welcoming you to the College Promise program.","callToAction":"San Diego Promise Contract","introHtml":"For students participating in the San Diego Promise program. This contract is required for new San Diego Promise Students. For more information please visit: <a href=\"https://www.sdccd.edu/promise\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.sdccd.edu/promise</a>","icon":10579,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10579","groups":[34],"key":""},{"id":"118","name":"Canvas Development Shell Request (NON-INSTRUCTION RELATED)","descriptionHtml":"NOTE: This form is reserved from department/project related requests for a Canvas Development Shell. Instruction (course) related develop shell requests will not be accepted. Faculty who need a Canvas Development Shell in order to develop instructional based content should call Canvas Faculty support for assistance at 1-844-612-7422.","callToAction":"Canvas Development Shell Request (NON-INSTRUCTION RELATED)","introHtml":"Canvas Development Shell request form for department/project related requests.","icon":10551,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10551","groups":[37],"key":""},{"id":"115","name":"Canvas Assistance (Faculty, Staff, Management)","descriptionHtml":"NOTE: This form is reserved for Faculty, Staff, or Management only. Students who need Canvas assistance should contact Canvas Student Support at 1-844-612-7421. Faculty who need a Canvas Development Shell or their courses cross-linked (merged) must call Canvas Faculty Support for assistance at 1-844-612-7422.","callToAction":"Canvas Assistance (Faculty, Staff, Management)","introHtml":"Providing Canvas assistance for faculty, staff, and management.","icon":10566,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10566","groups":[37],"key":""},{"id":"123","name":"COVID-19 Vaccination Record","descriptionHtml":"Effective Fall 2021, SDCCD will require COVID-19 vaccinations for students who learn or engage with others in-person during classes or college activities. Students can now comply with this policy by confirming their vaccination status through this form. <a href=\"https://www.cdc.gov/coronavirus/2019-ncov/vaccines/different-vaccines.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Only vaccines recommended by the CDC may be accepted.</a> If you lost your COVID-19 Vaccination Card, you can request a copy of your vaccination records from <a href=\"https://cairforms.cairweb.org/AuthorizationToRelease/AuthorizationToRelease\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CAIR by clicking on this link</a>. For more information please visit <a href=\"https://www.sdccd.edu/students/covid19/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.sdccd.edu/students/covid19/</a>","callToAction":"COVID-19 Vaccination Record","introHtml":"The current policy for the Fall 2021 semester is that students present proof of vaccination. SDCCD will continute to monitor this dynamic situation and will make updates to this requirement as more information comes available.","icon":10580,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10580","groups":[34],"key":""},{"id":"125","name":"Request for COVID-19 Vaccine Exemption","descriptionHtml":"Students may request an exemption for the COVID-19 vaccination requirement based on health or religious grounds.","callToAction":"Request for COVID-19 Vaccine Exemption","introHtml":"Students may request an exemption for the COVID-19 vaccination requirement based on health or religious grounds.","icon":10581,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10581","groups":[37],"key":""},{"id":"104","name":"SDCCD Student Relief Grant Application","descriptionHtml":"The San Diego Community College District have received emergency grant funds to provide grants directly to students. These funds are meant to help students pay expenses for technology, health care, childcare, course materials, rent, food, moving or other expenses incurred this semester. While we want to distribute these funds to as many students as possible, funding is limited. To qualify for the grant, you must: * Be enrolled in Spring 2021. * Have experienced financial hardship due to extenuating circumstances. NOTE: This is not the same as Financial Aid. 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