Jira Service Management

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Please refer to the SDCC Nursing Education Program <a href=\"http://www.sdcity.edu/academics/schools-programs/math-engin-tech/nursing/docs/teas_policy.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">TEAS Policy</a> and the <a href=\"http://www.sdcity.edu/academics/schools-programs/math-engin-tech/nursing/docs/nursing_general_information_packet.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NURSING GENERAL INFORMATION PACKET</a> prior to applying. Please ensure all supporting documents have been uploaded. Failure to upload documents will result in automatic disqualification. ","callToAction":"City College Nursing Application","introHtml":"San Diego City College Nursing program provides students with an educational opportunity for qualified individuals interested in a career in nursing. The San Diego City College Nursing Education Program is approved by the California Board of Registered Nursing (BRN) & fully accredited by the Accreditation Commission for Education in Nursing (ACEN).","icon":10531,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[73],"key":""},{"id":"491","name":"College Evaluation Forms","descriptionHtml":"Please fill out the form below.\nNote: Depending on the form, you may be asked to provide documentation (e.g. transcripts, catalog, etc.) as required. Be sure to add documentation at the end of the form before submitting it. Incomplete forms will be rejected.","callToAction":"College Evaluation Forms","introHtml":"Students may submit a college evaluation form for the purposes of transcript evaluations, GE certifications and forms related to graduation.","icon":10578,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[73],"key":""},{"id":"75","name":"Financial Aid Form/Verification","descriptionHtml":"","callToAction":"Financial Aid Form/Verification","introHtml":"This form is used to submit documents and forms securely to the Financial Aid Office.","icon":10484,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[73],"key":""},{"id":"54","name":"General Student Help","descriptionHtml":"Please fill out the form with as much information as possible for us to assist you.","callToAction":"General Student Help","introHtml":"Have a question or need assistance? Select this option to contact our support desk.","icon":10526,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[34],"key":""},{"id":"532","name":"Military and Veterans Form","descriptionHtml":"","callToAction":"Military and Veterans Form","introHtml":"Used for Statement of Understanding, Verification of Military Status and NonResident Tuition Waivers","icon":10576,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[86],"key":""},{"id":"545","name":"SafeID Token Request (for Multifactor Authentication)","descriptionHtml":"","callToAction":"SafeID Token Request (for Multifactor Authentication)","introHtml":"This form is to request a SafeID token that may be used as an alternative for multi-factor authentication for Microsoft 365 at SDCCD. These should only be requested if students do not have a cell phone or smart phone.","icon":10530,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[34],"key":""},{"id":"119","name":"San Diego Promise Appeal Petition","descriptionHtml":"","callToAction":"San Diego Promise Appeal Petition","introHtml":"","icon":10579,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10579","groups":[75],"key":""},{"id":"546","name":"SDCCD Baccalaureate Degree Application","descriptionHtml":"Be sure to fill out this application completely. Students must have already submitted a college application via CCCApply prior to submitting the Baccalaureate Degree Application.","callToAction":"SDCCD Baccalaureate Degree Application","introHtml":"This is the SDCCD Baccalaureate Degree Application","icon":10578,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[73],"key":""},{"id":"510","name":"SDCCE Opt Out of College Credit Form","descriptionHtml":"This form should be used for students who wish to opt-out of receiving college credit when enrolled in a College of Continuing Education class that offers credit upon successful completion of the course.","callToAction":"SDCCE Opt Out of College Credit Form","introHtml":"This form should be used for students who wish to opt-out of receiving college credit when enrolled in a College of Continuing Education class that offers credit upon successful completion of the course.","icon":10576,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[73],"key":""},{"id":"531","name":"Student Admissions/Records Form","descriptionHtml":"","callToAction":"Student Admissions/Records Form","introHtml":"Used for Change of High School Graduation Status, 3rd Party Verifications, and Consent for Information Release","icon":10549,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[73],"key":""},{"id":"515","name":"Student Personal Information Update Form","descriptionHtml":"","callToAction":"Student Personal Information Update Form","introHtml":"Used for changing Name, SSN, DOB and Gender Marker. Documentation is required when submitting this form.","icon":10569,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[73],"key":""},{"id":"533","name":"Student Petition","descriptionHtml":"","callToAction":"Student Petition","introHtml":"Used for petitions for Code Out W, Readmission to Program, Exception to Course Repetition, Grade Challenge Repetition, Petition to Challenge, Appeal Enrollment Priority and Loss of CCPG, Reinstatement after Disqualification, and Excused Withdrawal","icon":10531,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[73],"key":""},{"id":"77","name":"Supplemental Application for Special Part-Time/Joint-Diploma","descriptionHtml":"High school students requesting dual enrollment (College and High School) may be admitted as \"Special Part-Time\" High School Students or \"Joint Diploma\" High School Students, subject to specific requirements. For more information please visit: <a href=\"https://www.sdccd.edu/future-students/high-school-students.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.sdccd.edu/future-students/high-school-students.aspx</a>. To search the class schedule, please visit <a href=\"https://www.sdccd.edu/students/class-search/search.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.sdccd.edu/students/class-search/search.html</a> for open classes.","callToAction":"Supplemental Application for Special Part-Time/Joint-Diploma","introHtml":"Supplemental Application for Dual Enrollment High School Students (Special Part-Time or Joint Diploma). For more information please visit <a href=\"https://www.sdccd.edu/future-students/high-school-students.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.sdccd.edu/future-students/high-school-students.aspx</a>","icon":10534,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[73],"key":""},{"id":"62","name":"User ID/Password/Login Help","descriptionHtml":"If you forgot your password and/or the answers to your security questions, use this form to reset your account. This form is for college student use only. <a href=\"https://mysdccd.atlassian.net/servicedesk/customer/portal/4/group/34/create/54\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Students in non-credit (Adult) Continuing Education classes should use a separate ticket </a>","callToAction":"User ID/Password/Login Help","introHtml":"For issues related to forgetting your password and/or security questions and retrieving your Student ID.","icon":10530,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[34],"key":""},{"id":"534","name":"VA Semester Worksheet/Class Adjustment","descriptionHtml":"","callToAction":"VA Semester Worksheet/Class Adjustment","introHtml":"Used for VA Semester Worksheet and Class Adjustments","icon":10576,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[86],"key":""},{"id":"37","name":"Help","descriptionHtml":"","callToAction":"Help","introHtml":"Get general assistance on Campus Solutions/mySDCCD","icon":10492,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"512","name":"Order Parking and/or AS Membership Request","descriptionHtml":"Fill out this form if you wish to purchase a parking permit and/or AS Membership. Be sure to enter in your correct Student ID.\nYou will see a charge on your mySDCCD Student account. You can pay by going to your My Finances pagelet and selecting \"Make a Payment\"","callToAction":"Order Parking and/or AS Membership Request","introHtml":"For purchasing a parking permit or AS Membership.","icon":10562,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[],"key":""},{"id":"125","name":"Request for COVID-19 Vaccine Exemption","descriptionHtml":"Students may request an exemption for the COVID-19 vaccination requirement based on a specific medical condition. Students with an approved exemption request must test weekly for COVID-19 in order to be cleared to go on campus.","callToAction":"Request for COVID-19 Vaccine Exemption","introHtml":"Students may request an exemption for the COVID-19 vaccination requirement based on a medical condition. Use this form to submit your exemption request.","icon":10581,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10581","groups":[],"key":""},{"id":"78","name":"San Diego College of Continuing Education Emergency Grant Application","descriptionHtml":"This application is for Continuing Education students only. During these challenging times, hold on to what's important – stay safe, stay in school, and build a better future for you and your community. The California College Student Emergency Support Fund is offering help, with hardship grants to help pay for housing, technology, and other expenses as you continue your education. This application is for students enrolled in Fall 2022 classes by invite only.","callToAction":"San Diego College of Continuing Education Emergency Grant Application","introHtml":"SDCCE provides emergency financial assistance to students for unexpected educational related expenses.","icon":10535,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"535","name":"San Diego Promise Application","descriptionHtml":"","callToAction":"San Diego Promise Application","introHtml":"Application For San Diego Promise","icon":10579,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10579","groups":[],"key":""},{"id":"492","name":"San Diego Promise Contract","descriptionHtml":"","callToAction":"San Diego Promise Contract","introHtml":"","icon":10579,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10579","groups":[],"key":""},{"id":"104","name":"SDCCD Student Relief Grant Application","descriptionHtml":"The San Diego Community College District have received emergency grant funds to provide grants directly to students. These funds are meant to help students pay expenses for technology, health care, childcare, course materials, rent, food, moving or other expenses incurred this semester. While we want to distribute these funds to as many students as possible, funding is limited. To qualify for the grant, you must: * Be currently enrolled. * Have experienced financial hardship due to extenuating circumstances.","callToAction":"SDCCD Student Relief Grant Application","introHtml":"If your studies have been impacted by the COVID-19 pandemic or other extenuating circumstances (events outside of your control), San Diego City, Mesa and Miramar Colleges are providing emergency financial assistance to students.","icon":10535,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"71","name":"Student Petitions","descriptionHtml":"This request form is to submit student petitions or forms for review and processing. Please be sure to attach the correct form to this form. For a list of forms, please visit <a href=\"https://www.sdccd.edu/students/forms-and-documents.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.sdccd.edu/students/forms-and-documents.aspx</a>","callToAction":"Student Petitions","introHtml":"For students who wish to submit a student petition","icon":10531,"iconUrl":"https://mysdccd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""}],"reqGroups":[{"id":34,"name":"Student Help"},{"id":73,"name":"Forms/Applications"},{"id":75,"name":"San Diego Promise"},{"id":86,"name":"Military and Veteran Forms"}],"orderMapping":{"11":[54,62,71,77,75],"34":[54,62,545],"86":[532,534],"24":[78],"73":[531,533,515,77,75,491,98,510,546],"27":[77,104,119],"75":[119]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ee9b071a-4cc2-3bfa-88b9-af679afe60fd","appLinkName":"System Confluence","appLinkUrl":"https://mysdccd.atlassian.net/wiki","spaceKey":"MYS","spaceName":"Workcenter","spaceUrl":"https://mysdccd.atlassian.net/wiki/spaces/MYS","isServer":false},"labels":[],"projectKey":"SRV","serviceDeskId":4,"kbLinkDomainURLs":["https://mysdccd.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SRV","userLanguageHeader":"Welcome to the mySDCCD Support Desk","userLanguageMessageWiki":"","defaultLanguageHeader":"Welcome to the mySDCCD Support Desk","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"mySDCCD Service Desk","description":"Welcome to the help center - we're here to help! 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