Service Desk

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During this time, classes and essential online services will continue. Due to the current situation we are experiencing a higher volume of help desk tickets and will respond as soon as we are able. For more information on the COVID-19 pandemic please visit <a href=\"https://www.sdccd.edu/coronavirus\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.sdccd.edu/coronavirus</a>. For more information on mySDCCD, please visit <a href=\"http://mysdccd.info\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://mysdccd.info</a>","translations":{"en-US":{"helpCenterTitle":"mySDCCD Help Center","sharedPortalName":"mySDCCD Help Center","announcementHeader":"Welcome to the mySDCCD Help Center","announcementMessage":"ATTENTION: San Diego City, Mesa and Miramar Colleges and Continuing Education are closed due to the COVID-19 pandemic. During this time, classes and essential online services will continue. Due to the current situation we are experiencing a higher volume of help desk tickets and will respond as soon as we are able. For more information on the COVID-19 pandemic please visit https://www.sdccd.edu/coronavirus. For more information on mySDCCD, please visit http://mysdccd.info","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#009999","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"4","key":"cssd","projectId":10014,"serviceDeskId":4,"name":"mySDCCD Support Desk","description":"Please select the type of member for a list of support options available to you. 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For more information please visit: <a href=\"https://www.sdccd.edu/future-students/high-school-students.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.sdccd.edu/future-students/high-school-students.aspx</a>","callToAction":"Supplemental Application for Special Part-Time/Joint-Diploma","introHtml":"Supplemental Application for Dual Enrollment High School Students (Special Part-Time or Joint Diploma). For more information please visit <a href=\"https://www.sdccd.edu/future-students/high-school-students.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.sdccd.edu/future-students/high-school-students.aspx</a>","icon":10534,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10534","groups":[11],"key":""},{"id":"35","name":"Service Request","descriptionHtml":"","callToAction":"Service Request","introHtml":"Service requests for Campus Solutions/mySDCCD","icon":10477,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10477","groups":[],"key":""},{"id":"37","name":"Help","descriptionHtml":"","callToAction":"Help","introHtml":"Get general assistance on Campus Solutions/mySDCCD","icon":10492,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""},{"id":"67","name":"Bug Report","descriptionHtml":"","callToAction":"Bug Report","introHtml":"For Bug reports","icon":10476,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[],"key":""},{"id":"63","name":"Query/Email Request Form","descriptionHtml":"This form is to be completed by managers/supervisors only. Please be sure to fill out as much information as possible. Note queries must have an educational need to know due to SDCCD policy and FERPA regulations.","callToAction":"Query/Email Request Form","introHtml":"For users requesting a query/report or email to be sent out","icon":10472,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[13],"key":""},{"id":"62","name":"User ID/Password/Login Help","descriptionHtml":"If you forgot your password and/or the answers to your security questions, use this form to reset your account. // // This form is for college student use only. <a href=\"https://mysdccd.atlassian.net/servicedesk/customer/portal/4/group/19/create/82\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Students in non-credit (Adult) Continuing Education classes should use a separate form</a>","callToAction":"User ID/Password/Login Help","introHtml":"For issues related to forgetting your password and/or security questions and retrieving your Student ID.","icon":10530,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10530","groups":[11],"key":""},{"id":"82","name":"Continuing Education Assistance","descriptionHtml":"","callToAction":"Continuing Education Assistance","introHtml":"This support is for non-credit (Adult) Continuing Education students. College students should use the other form.","icon":10537,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10537","groups":[19],"key":""},{"id":"54","name":"Student Help","descriptionHtml":"","callToAction":"Student Help","introHtml":"Have a question or need assistance? Select this option to contact our support desk.","icon":10526,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10526","groups":[11],"key":""},{"id":"40","name":"New User Access Form","descriptionHtml":"This form is required in order to request access to the SDCCD Campus Solutions system. This form must be approved by the employee's supervisor. Employees may NOT approve or grant acecss for themselves. For transferring employees, a separate form must be completed from the Campus and/or Department transferring FROM and TO in order to modify access in both areas. This request must be made in advance of the effective date of the personnel action.","callToAction":"New User Access Form","introHtml":"Form used to create users in the CS Production Environment.","icon":10504,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[17],"key":""},{"id":"51","name":"Security Issue Form","descriptionHtml":"This form is used to modify users/security roles. This form should only be used by District Student Services. Employees should submit a Security Issue Report form.","callToAction":"Security Issue Form","introHtml":"Use this form for issues related to accessing certain pages, components and data elements in Campus Solutions. This is used to modify existing users and/or roles","icon":10506,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10506","groups":[17],"key":""},{"id":"48","name":"Staff Support","descriptionHtml":"Please type in your issue or question. You may use the description box to put in more information or attach screenshots.","callToAction":"Staff Support","introHtml":"For general assistance inquiries. If you need immediate assistance, please contact us at x6800. If you need assistance with your mySDCCD password, hardware, or any non-Campus Solutions related issues, please contact the IT help desk at x7000","icon":10466,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[13],"key":""},{"id":"69","name":"New Feature/Enhancement","descriptionHtml":"","callToAction":"New Feature/Enhancement","introHtml":"Is there something you would like to change with Campus Solutions? Please be sure to let us know by submitting your suggestions, feedback and ideas here.","icon":10498,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10498","groups":[13],"key":""},{"id":"71","name":"Student Form/Petition","descriptionHtml":"This request form is to submit student petitions or forms for review and processing. Please be sure to attach the correct form to this form. For a list of forms, please visit <a href=\"https://www.sdccd.edu/students/forms-and-documents.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.sdccd.edu/students/forms-and-documents.aspx</a>","callToAction":"Student Form/Petition","introHtml":"For students who wish to submit a form, petition or complete a verification request.","icon":10531,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10531","groups":[11],"key":""},{"id":"75","name":"Financial Aid Form/Verification","descriptionHtml":"","callToAction":"Financial Aid Form/Verification","introHtml":"This form is used to submit documents and forms securely to the Financial Aid Office.","icon":10484,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10484","groups":[11],"key":""},{"id":"81","name":"Faculty Forms","descriptionHtml":"Faculty must use their @sdccd.edu email address when submitting forms to verify identity.","callToAction":"Faculty Forms","introHtml":"Secure way for faculty to submit forms online.","icon":10536,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10536","groups":[12],"key":""},{"id":"78","name":"CARES Act Fund Grant Request Form","descriptionHtml":"The CARES Act provides emergency financial assistance to students for expenses related to the disruption of campus operations due to coronavirus. San Diego City, Mesa and Miramar Colleges will use a portion of the CARES Act funds to provide grants directly to students. These funds are meant to help students pay expenses for technology, health care, child care, course materials, rent, food, moving or other expenses incurred this semester. While we want to distribute these funds to as many students as possible, funding is limited. In addition, the federal government have has imposed eligibility requirements to qualify for funding, you must meet the following criteria: * Must meet Title IV eligibility requirements as determined by completing a 2019-2020 <a href=\"http://www.fafsa.ed.gov\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Free Application for Federal Student Aid (FAFSA)</a>. * Have attended at least one in-person class during the Spring 2020 term. * Have experienced financial hardship and expenses related to the COVID-19 pandemic. ","callToAction":"CARES Act Fund Grant Request Form","introHtml":"The CARES Act Fund provides emergency financial assistance to students for expenses related to the disruption of campus operations due to coronavirus as stipulated by the Coronavirus Aid, Relief, and Economic Security Act (CARES) Act.","icon":10535,"iconUrl":"https://mysdccd.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10535","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"Help for College Students"},{"id":19,"name":"Help for Non-Credit (Adult) Continuing Education Students"},{"id":12,"name":"Help for Faculty"},{"id":13,"name":"Help for Staff/Managers"},{"id":17,"name":"District Use Only"}],"orderMapping":{"19":[82],"12":[57,81],"15":[40,51],"13":[48,63,69],"11":[54,62,71,77,75],"14":[40,51],"17":[40,51]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ee9b071a-4cc2-3bfa-88b9-af679afe60fd","appLinkName":"System Confluence","appLinkUrl":"https://mysdccd.atlassian.net/wiki","spaceKey":"MYS","spaceName":"Workcenter","spaceUrl":"https://mysdccd.atlassian.net/wiki/spaces/MYS"},"labels":[],"projectKey":"SRV","serviceDeskId":4},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SRV","userLanguageHeader":"WELCOME","userLanguageMessageWiki":"Please follow us on twitter @mySDCCD for status updates and maintenance alerts.","defaultLanguageHeader":"WELCOME","defaultLanguageMessage":"Please follow us on twitter @mySDCCD for status updates and maintenance alerts.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"mySDCCD Help Center","description":"Welcome to the help center - we're here to help! 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