mySDCCD Service Desk
  1. mySDCCD Service Desk
  2. District Educational Services

District Educational Services

Service Desk for Staff/Managers. Include security requests, bug support, and submitting forms to the district (non student/faculty forms).

Student Services/Campus Solutions

Department/Office Support

For general assistance inquiries with Campus Solutions. If you need assistance with SDCCD password, hardware, or other non-Campus Solutions related issues, please visit https://help.sdccd.edu

Please fill out the form completely. We will get in touch with you in the order they are received.

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